CTM

CTM

CallTrackingMetrics
4.5 out of 5 stars
Freshcaller

Freshcaller

Freshworks
5.0 out of 5 stars
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CTM Freshcaller
CTM:

About

CTM, formerly known as CallTrackingMetrics, is a conversation intelligence and call tracking platform that helps businesses measure marketing performance, manage customer communications, and improve sales conversions. The software tracks phone calls, text messages, website forms, and chats to identify the advertising campaigns and channels that generate customer inquiries. Its AI-powered conversation analytics provide call transcription, summarization, sentiment analysis, and lead scoring. CTM also offers intelligent call routing, automated follow-ups, AI voice agents, and contact center management tools. Reporting dashboards help organizations analyze marketing attribution, advertising return on investment, customer interactions, and sales team performance. The platform integrates with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications to connect marketing data with customer conversations and revenue outcomes.
Freshcaller:

About

Freshcaller is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshcaller lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshcaller integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity. Agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center. Admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan. Freshcaller is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide.
CTM:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Freshcaller:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported
CTM:

Audience

Mid-market B2B and B2C brands, plus agencies, consultancies, and performance marketers (lead resellers) serving industries relying on critical communication channels such as addiction treatment, law, healthcare, home services, multi-location franchises and enterprise-level call centers.
Freshcaller:

Audience

Hiring Managers, Customer Support Managers, IT Managers
CTM:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Freshcaller:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
CTM:

API

Offers API Supported
Freshcaller:

API

Offers API Supported
CTM:

Screenshots and Videos

Play Video Real-time Activity Stream Reporting and Analytics CTM Softphone Agent Performance Dashboard Contact Panel Details Call Transcriptions and Analysis View more images or videos
Freshcaller:

Screenshots and Videos

Play Video Integrate Freshcaller with a CRM, Helpdesk, or e-commerce tool that suits your business needs. Eliminate the need to switch between apps by integrating Freshcaller with your existing applications. Enable agents to manage pressing conversations on the go with the Freshcaller mobile app for Android and iOS. Your agents don’t have to be tied down to their desks anymore. Track key metrics through the live dashboard to get deeper visibility into your call center activities. Get insights into call metrics to derive insights on your call center performance. Import a set of contacts or select existing customers from your account contact list to sequentially dial numbers. With Power Dialer, agents don’t have to copy-paste each number, thus reducing manual effort and increasing productivity. Connect your phone system with your existing CRM and Helpdesk to leverage the existing data and create custom routing rules. Route callers directly to agents based on inputs from your connected apps. View more images or videos
CTM:

Pricing

$79 per month
All plans include unlimited users at no extra cost, while Marketing Pro and Sales Engage plans also include sub-accounts perfect for agencies and multi-location businesses.
Discounts up to 20% off for annual agreements.
Free Version Not Supported
Free Trial Supported
Freshcaller:

Pricing

$15.00/month
Freshcaller offers five pricing plans that are tailored to meet different calling needs.
Free Version Supported
Free Trial Not Supported
CTM:

Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.4 / 5
support 4.8 / 5
Freshcaller:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
CTM:

Pros from Real Users

Pros

  • This has helped with training and retention of patients. Texting is amazing, reports are amazing and super important.
  • The ability to record and monitor an employee's calls efficiently, and the ability to make calls with little-to-no technical issues. In addition, there are a multitude of features that allow you to run reports and pull calls on a specific criteria.
  • Great integration with Google and other platforms. The chat widget is also great for our websites! Our team members wouldn't need to log in to different platforms to get the work done.
  • It's such a benefit to our company to use call tracking metrics to track our client's calls because it helps us determine what marketing services are producing results and what needs improvement.
  • CallTrackingMetrics provides power to our call centre. Automates the call flow. Our service, marketing and sales team use this software to manage their communications. Easily integrates with Salesforce, Google Ads, Zendesk, Facebook and many more. Marketing tool kit is awesome.
CTM:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
Freshcaller:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
CTM:

Company Information

CallTrackingMetrics
Founded: 2012
United States
www.ctm.com
Freshcaller:

Company Information

Freshworks
Founded: 2011
India
www.freshworks.com/freshcaller-cloud-pbx/
CTM:

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CTM:

Categories

AI Phone Answering Agents Supported
AI Receptionists Supported
AI Voice Agents Supported
Call Center Supported
Call Monitoring Supported
Call Recording Supported
Call Tracking Supported
Contact Center Quality Assurance Supported
Conversation Intelligence Supported
IVR Supported
Marketing Attribution Supported
Performance Marketing Supported
Softphone Supported
Speech Analytics Supported
Freshcaller:

Categories

Business VoIP Supported
Call Center Supported
Call Center Infrastructure (CCI) Supported
Call Monitoring Supported
Call Recording Supported
Call Tracking Supported
Communications Supported
Contact Center as a Service (CCaaS) Supported
Experience Orchestration Supported
Telephony Supported
Virtual Phone Number Supported
CTM:

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Call Recording Features

Archiving Supported
Call Sharing Supported
Distributed Call Recording Not Supported
Event Triggered Recording Supported
File Transfer Not Supported
Instant Retrieval Not Supported
On-Demand Recording Not Supported
Recording Bookmarking Not Supported
Scheduled Recording Not Supported
Screen Activity Recording Not Supported
Video Call Recording Not Supported

Call Tracking Features

Call Log Supported
Call Recording Supported
Call Routing Supported
Caller Identification Supported
Campaign Management Supported
Conversion Tracking Supported
CRM Supported
IVR / Voice Recognition Supported
Keyword Tracking Supported
Show More Features

Conversation Intelligence Features

Account Health Alerts Not Supported
AI Insights Supported
Call Analytics Supported
Call Recording Supported
Call Recording Cloud Storage Supported
Call Snippets Supported
Call Transcription Supported
Call/Meeting Sharing Not Supported
Sales Coaching Supported
Topic Tags Not Supported
Topic-Based Analytics Not Supported
Video Conferencing Analytics Not Supported
Win/Loss Analysis Not Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Survey Management Not Supported
Text to Speech Supported
Voice Customization Supported
Voice Mail Supported

Marketing Attribution Features

Attribution Modeling Not Supported
Audience Segmentation Not Supported
Conversion Tracking Supported
Cross-Channel Attribution Supported
Customer Journey Mapping Not Supported
Multi-Touch Attribution Supported
Predictive Analytics Not Supported
ROI Tracking Supported

Softphone Features

Audio / Video Conferencing Supported
Call Logging Supported
Call Recording Supported
Call Transfer Supported
Caller Identification Supported
Chat / Messaging Supported
Contact Management Supported
Fax Management Supported

Speech Analytics Features

Automatic Transcription Supported
Call Center Management Not Supported
Call Recording Supported
Customer Experience Management Not Supported
Data Security Not Supported
Natural Language Processing Supported
Predictive Analytics Not Supported
Self-Service Search Not Supported
Sentiment Analysis Supported
Surveys & Feedback Not Supported
Freshcaller:

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Not Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Not Supported
Progressive Dialer Supported
Queue Management Not Supported
Real-time Chat Supported
Reporting/Analytics Supported

Call Recording Features

Archiving Supported
Call Sharing Supported
Distributed Call Recording Not Supported
Event Triggered Recording Supported
File Transfer Supported
Instant Retrieval Not Supported
On-Demand Recording Supported
Recording Bookmarking Not Supported
Scheduled Recording Supported
Screen Activity Recording Not Supported
Video Call Recording Not Supported

Call Tracking Features

Call Log Not Supported
Call Recording Supported
Call Routing Supported
Caller Identification Supported
Campaign Management Not Supported
Conversion Tracking Not Supported
CRM Supported
IVR / Voice Recognition Supported
Keyword Tracking Not Supported
Show More Features

Business VoIP Features

Call Parking Not Supported
Call Recording Supported
Contact Management Not Supported
Encryption Not Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Not Supported

Telephony Features

Auto-Dialer Not Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Supported
Predictive Dialer Supported
Telemarketing Management Not Supported
Voice & Data Integration Not Supported
VoIP Supported
CTM:

Integrations

HubSpot CRM Supported
HubSpot Customer Platform Supported
Salesforce Supported
Shopify Supported
Acquisio Supported
AgencyPlatform Supported
CAKE Supported
Constant Contact Lead Gen & CRM Supported
DenGro Supported
Facebook Supported
Fireflies.ai Not Supported
Liine Supported
Microsoft Advertising Supported
Nekton.ai Supported
QuickBooks Online Not Supported
Stackreaction Supported
Stripe Supported
Switchbird Supported
WordPress Supported
Zenduty Not Supported
Show More Integrations
View All 47 Integrations
Freshcaller:

Integrations

HubSpot CRM Supported
HubSpot Customer Platform Supported
Salesforce Supported
Shopify Supported
Acquisio Not Supported
AgencyPlatform Not Supported
CAKE Not Supported
Constant Contact Lead Gen & CRM Not Supported
DenGro Not Supported
Facebook Not Supported
Fireflies.ai Supported
Liine Not Supported
Microsoft Advertising Not Supported
Nekton.ai Not Supported
QuickBooks Online Supported
Stackreaction Not Supported
Stripe Not Supported
Switchbird Not Supported
WordPress Not Supported
Zenduty Supported
Show More Integrations
View All 17 Integrations
Freshcaller:
Claim Freshcaller and update features and information
Claim Freshcaller and update features and information