CSOne

CSOne

Libran Business Systems
OfficeTrack

OfficeTrack

OfficeTack
CSOne OfficeTrack

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CSOne:

About

CSOne customer service solutions streamline your customer support. Customers’ calls to your call center are recorded and tracked from start to finish. The customer name, location and equipment are recorded upon their call as well as details of their request. The online calendar of CSOne will improve visibility of your technicians’ availability. A task assignment email will be sent to a technician. CSOne manages various field service works including the firsthand field investigation and repair works on site. Repair quotation and service reports are output through a mobile printer. CSOne seamlessly manages sales process from quotation, sales order, delivery, billing, and cash receipt. As the document stage is managed per business case, it is easy to check the task status for each case, including tasks which still need to be completed and quotes that must be sent.
OfficeTrack:

About

Manage tasks and work orders and receive real-time information from field agents to reduce operational cost. Self-design cellular forms to support various workflow and collect valuable data and proof of delivery. Receive the technician with the most suitable skills using automation and planning tools. Provide the real-time location of the field service team to support ad hoc service calls and increase resource utilization. Record employee time with GPS location tracking to improve resource time allocation. Keep track of driver’s pickups and deliveries and receive proof of delivery in real-time. OfficeTrack is an innovative workforce management solution, optimizing field service management, driving efficiency, and improving customer satisfaction. OfficeTrack offers a wide range of functionality that is easily customized to meet the needs of many industries, from small and medium-sized businesses to enterprises.
CSOne:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
OfficeTrack:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported
CSOne:

Audience

Companies in need of a Field Service Management platform
OfficeTrack:

Audience

Companies searching for a solution to optimize workforce management and achieve stronger performance
CSOne:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
OfficeTrack:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
CSOne:

API

Offers API Not Supported
OfficeTrack:

API

Offers API Supported
CSOne:

Screenshots and Videos

OfficeTrack:

Screenshots and Videos

CSOne:

Pricing

$240 per 3 users per month
Free Version Not Supported
Free Trial Supported
OfficeTrack:

Pricing

10 usd
The price may vary depending on the licenses purchased
Free Version Not Supported
Free Trial Supported
CSOne:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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OfficeTrack:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
CSOne:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
OfficeTrack:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
CSOne:

Company Information

Libran Business Systems
United States
csone.biz/en/
OfficeTrack:

Company Information

OfficeTack
Israel
www.officetrack.com
CSOne:

Alternatives

Walkabout

Walkabout

Walkabout Software
OfficeTrack:

Alternatives

ServiceWarrior

ServiceWarrior

DesertMicro
CSOne:
Quadra

Quadra

ERTH Corporation
OfficeTrack:
2GO Mobile

2GO Mobile

2GO Mobile Solutions
CSOne:
FieldAx

FieldAx

Merfantz Technologies
OfficeTrack:
TankSpotter

TankSpotter

Digital Software Services
CSOne:
FieldEdge

FieldEdge

Xplor
OfficeTrack:
ExpandIT

ExpandIT

ExpandIT
CSOne:
OfficeTrack:
SmartServ

SmartServ

1.0 out of 5 stars
CSOne:

Categories

OfficeTrack:

Categories

CSOne:

Field Service Management Features

Billing & Invoicing Not Supported
Contact Database Supported
Contract Management Supported
Customer Database Not Supported
Dispatch Management Supported
Electronic Signature Not Supported
Inventory Management Supported
Mobile Access Not Supported
Payment Collection in the Field Supported
Quotes / Estimates Not Supported
Routing Not Supported
Scheduling Supported
Service History Tracking Not Supported
Time Clock Supported
Work Order Management Not Supported
OfficeTrack:

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

Tradesman Job Management Features

Contract Management Supported
Customer Database Supported
Dispatch Management Supported
For Builders Supported
For Electricians Supported
For Field Service Businesses Supported
For HVAC Supported
For Plumbers Supported
For Roofers Supported
Invoicing Supported
Job Tracking Supported
Payments Supported
Quoting Supported
Reporting Supported
Scheduling Supported
Time Tracking Supported
CSOne:

Integrations

Microsoft Power BI Not Supported
OfficeTrack:

Integrations

Microsoft Power BI Supported
CSOne:
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OfficeTrack:
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