Audience
Companies in need of a Field Service Management platform
About CSOne
CSOne customer service solutions streamline your customer support. Customers’ calls to your call center are recorded and tracked from start to finish. The customer name, location and equipment are recorded upon their call as well as details of their request. The online calendar of CSOne will improve visibility of your technicians’ availability. A task assignment email will be sent to a technician. CSOne manages various field service works including the firsthand field investigation and repair works on site. Repair quotation and service reports are output through a mobile printer. CSOne seamlessly manages sales process from quotation, sales order, delivery, billing, and cash receipt. As the document stage is managed per business case, it is easy to check the task status for each case, including tasks which still need to be completed and quotes that must be sent.
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Pricing
Starting Price:
$240 per 3 users per month
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
Libran Business Systems
United States
csone.biz/en/
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Product Details
Platforms Supported
Cloud
Support
Online
CSOne Product Features
Field Service Management
Contact Database
Supported
Contract Management
Supported
Dispatch Management
Supported
Inventory Management
Supported
Payment Collection in the Field
Supported
Scheduling
Supported
Time Clock
Supported
Billing & Invoicing
Not Supported
Customer Database
Not Supported
Electronic Signature
Not Supported
Mobile Access
Not Supported
Quotes / Estimates
Not Supported
Routing
Not Supported
Service History Tracking
Not Supported
Work Order Management
Not Supported
