CSOne

CSOne

Libran Business Systems
Neuron7

Neuron7

Neuron7.ai
CSOne Neuron7

Related Products

  • WEX Field Service Management
    4.6 out of 5 stars 67 Ratings
    Visit Website for WEX Field Service Management
  • CompanyCam
    4.7 out of 5 stars 5,588 Ratings
    Visit Website for CompanyCam
  • Connecteam
    4.6 out of 5 stars 10,769 Ratings
    Visit Website for Connecteam
  • WERX
    4.7 out of 5 stars 35 Ratings
    Visit Website for WERX
  • Bidtracer
    4.2 out of 5 stars 39 Ratings
    Visit Website for Bidtracer
  • Verizon Connect
    4.0 out of 5 stars 1,003 Ratings
    Visit Website for Verizon Connect
  • Maintenance Care
    4.7 out of 5 stars 297 Ratings
    Visit Website for Maintenance Care
  • Visual Planning
    4.5 out of 5 stars 120 Ratings
    Visit Website for Visual Planning
  • EcholoN
    4.8 out of 5 stars 50 Ratings
    Visit Website for EcholoN
  • ManageEngine ADManager Plus
    4.6 out of 5 stars 720 Ratings
    Visit Website for ManageEngine ADManager Plus
CSOne:

About

CSOne customer service solutions streamline your customer support. Customers’ calls to your call center are recorded and tracked from start to finish. The customer name, location and equipment are recorded upon their call as well as details of their request. The online calendar of CSOne will improve visibility of your technicians’ availability. A task assignment email will be sent to a technician. CSOne manages various field service works including the firsthand field investigation and repair works on site. Repair quotation and service reports are output through a mobile printer. CSOne seamlessly manages sales process from quotation, sales order, delivery, billing, and cash receipt. As the document stage is managed per business case, it is easy to check the task status for each case, including tasks which still need to be completed and quotes that must be sent.
Neuron7:

About

Neuron7 helps resolve customer & field service issues faster. By analyzing all of your product manuals, past cases, technician notes, and any other data source, Neuron7's AI diagnoses issues and guides your teams through resolution steps. Your experts can curate the AI predictions, elegantly capturing their knowledge while creating a continually learning "resolution system of record" that new team members can use for faster onboarding. Neuron7 provides end-to-end resolution intelligence for self-service, the call center, and field service within your existing CRM or workflow. Modules include intelligent search, service predictions, diagnostic intelligence, and automated resolutions.
CSOne:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Neuron7:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
CSOne:

Audience

Companies in need of a Field Service Management platform
Neuron7:

Audience

Customer & Field Service Leaders
CSOne:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
Neuron7:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
CSOne:

API

Offers API Not Supported
Neuron7:

API

Offers API Supported
CSOne:

Screenshots and Videos

Neuron7:

Screenshots and Videos

CSOne:

Pricing

$240 per 3 users per month
Free Version Not Supported
Free Trial Supported
Neuron7:

Pricing

$0
Free Version Not Supported
Free Trial Not Supported
CSOne:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Neuron7:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
CSOne:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Neuron7:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
CSOne:

Company Information

Libran Business Systems
United States
csone.biz/en/
Neuron7:

Company Information

Neuron7.ai
Founded: 2020
United States
neuron7.ai/
CSOne:

Alternatives

Walkabout

Walkabout

Walkabout Software
Neuron7:

Alternatives

CSOne:
Quadra

Quadra

ERTH Corporation
Neuron7:
CSOne:
FieldAx

FieldAx

Merfantz Technologies
Neuron7:
Zendesk

Zendesk

4.3 out of 5 stars
CSOne:
FieldEdge

FieldEdge

Xplor
Neuron7:
CSOne:
Neuron7:
CSOne:

Categories

Neuron7:

Categories

CSOne:

Field Service Management Features

Billing & Invoicing Not Supported
Contact Database Supported
Contract Management Supported
Customer Database Not Supported
Dispatch Management Supported
Electronic Signature Not Supported
Inventory Management Supported
Mobile Access Not Supported
Payment Collection in the Field Supported
Quotes / Estimates Not Supported
Routing Not Supported
Scheduling Supported
Service History Tracking Not Supported
Time Clock Supported
Work Order Management Not Supported
Neuron7:

Field Service Management Features

Billing & Invoicing Not Supported
Contact Database Not Supported
Contract Management Not Supported
Customer Database Not Supported
Dispatch Management Not Supported
Electronic Signature Not Supported
Inventory Management Not Supported
Mobile Access Not Supported
Payment Collection in the Field Not Supported
Quotes / Estimates Not Supported
Routing Not Supported
Scheduling Not Supported
Service History Tracking Supported
Time Clock Not Supported
Work Order Management Not Supported

Tradesman Job Management Features

Contract Management Not Supported
Customer Database Not Supported
Dispatch Management Not Supported
For Builders Not Supported
For Electricians Not Supported
For Field Service Businesses Supported
For HVAC Not Supported
For Plumbers Not Supported
For Roofers Not Supported
Invoicing Not Supported
Job Tracking Not Supported
Payments Not Supported
Quoting Not Supported
Reporting Not Supported
Scheduling Not Supported
Time Tracking Not Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Supported

Natural Language Processing Features

Co-Reference Resolution Not Supported
In-Database Text Analytics Not Supported
Named Entity Recognition Supported
Natural Language Generation (NLG) Supported
Open Source Integrations Not Supported
Parsing Not Supported
Part-of-Speech Tagging Not Supported
Sentence Segmentation Not Supported
Stemming/Lemmatization Not Supported
Tokenization Not Supported
CSOne:

Integrations

Jira Not Supported
Microsoft Azure Not Supported
Microsoft Dynamics 365 Not Supported
Microsoft Teams Not Supported
Salesforce Not Supported
Salesforce Agentforce Field Service Not Supported
Salesforce Agentforce Service Not Supported
ServiceNow Not Supported
Slack Not Supported
Neuron7:

Integrations

Jira Supported
Microsoft Azure Supported
Microsoft Dynamics 365 Supported
Microsoft Teams Supported
Salesforce Supported
Salesforce Agentforce Field Service Supported
Salesforce Agentforce Service Supported
ServiceNow Supported
Slack Supported
CSOne:
Claim CSOne and update features and information
Claim CSOne and update features and information
Neuron7:
Claim Neuron7 and update features and information
Claim Neuron7 and update features and information