CSOne

CSOne

Libran Business Systems
CSOne GoServicePro

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CSOne:

About

CSOne customer service solutions streamline your customer support. Customers’ calls to your call center are recorded and tracked from start to finish. The customer name, location and equipment are recorded upon their call as well as details of their request. The online calendar of CSOne will improve visibility of your technicians’ availability. A task assignment email will be sent to a technician. CSOne manages various field service works including the firsthand field investigation and repair works on site. Repair quotation and service reports are output through a mobile printer. CSOne seamlessly manages sales process from quotation, sales order, delivery, billing, and cash receipt. As the document stage is managed per business case, it is easy to check the task status for each case, including tasks which still need to be completed and quotes that must be sent.
GoServicePro:

About

The Dispatch Board is a powerful field force dashboard that enables drag & drop dispatching, integrated mapping of routes, assigned and unassigned work orders, a calendar view of scheduled service calls, workforce resources, etc.This is a central dashboard for resources, work orders, schedules, routes, and more. We understand the importance of communicating with your team while they are in the field. We created a mobile application that allows you to send and receive messages and updates in real time or store and forward if out of coverage. Send directions, tasks, schedules, and orders right to mobile phones and tablets. Your field service technicians can fill in all of the data they need to while in the field through the use of our mobile app.
CSOne:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
GoServicePro:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
CSOne:

Audience

Companies in need of a Field Service Management platform
GoServicePro:

Audience

Field Service Management software for businesses
CSOne:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
GoServicePro:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
CSOne:

API

Offers API Not Supported
GoServicePro:

API

Offers API Not Supported
CSOne:

Screenshots and Videos

GoServicePro:

Screenshots and Videos

CSOne:

Pricing

$240 per 3 users per month
Free Version Not Supported
Free Trial Supported
GoServicePro:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
CSOne:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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GoServicePro:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
CSOne:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
GoServicePro:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
CSOne:

Company Information

Libran Business Systems
United States
csone.biz/en/
GoServicePro:

Company Information

GoServicePro
Founded: 2001
United States
www.goservicepro.com
CSOne:

Alternatives

Walkabout

Walkabout

Walkabout Software
GoServicePro:

Alternatives

Field Force Tracker

Field Force Tracker

Rapidsoft Systems
5.0 out of 5 stars
CSOne:
Quadra

Quadra

ERTH Corporation
GoServicePro:
Field Promax

Field Promax

5.0 out of 5 stars
CSOne:
FieldAx

FieldAx

Merfantz Technologies
GoServicePro:
Smart Service

Smart Service

My Service Depot
CSOne:
FieldEdge

FieldEdge

Xplor
GoServicePro:
CSOne:
GoServicePro:
CSOne:

Categories

GoServicePro:

Categories

CSOne:

Field Service Management Features

Billing & Invoicing Not Supported
Contact Database Supported
Contract Management Supported
Customer Database Not Supported
Dispatch Management Supported
Electronic Signature Not Supported
Inventory Management Supported
Mobile Access Not Supported
Payment Collection in the Field Supported
Quotes / Estimates Not Supported
Routing Not Supported
Scheduling Supported
Service History Tracking Not Supported
Time Clock Supported
Work Order Management Not Supported
GoServicePro:

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

Service Dispatch Features

Billing & Invoicing Supported
Call Center Management Supported
Contract Management Supported
Customer Database Supported
Inventory Control Supported
Job Management Supported
Job Tracking Supported
Mobile Access Supported
Routing Supported
Scheduling Supported
Self Service Portal Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Work Order Features

Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Preventive Maintenance Supported
Quotes / Estimates Supported
Recurring Appointments Supported
Routing Supported
Scheduling Supported
Task Management Supported
CSOne:

Integrations

QuickBooks Online Not Supported
GoServicePro:

Integrations

QuickBooks Online Supported
CSOne:
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GoServicePro:
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