Related Products
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About
Lead Activation is the ability to maximise revenue from visitors who are already on your website, app or landing pages, to focus on lead quality and improved ROI. We believe in business-driven technology rather than technology-driven businesses. That’s why our platform is a unique combination of Marketing and CX, after all, both should have the customer at the centre. Scalable and performance-oriented, our solution was born out of the need to unify web and contact centre experiences, transforming them into personal, coherent journeys. An end-to-end digital marketing toolbox, designed with flexibility in mind. Score and qualify leads, build audiences, personalise and optimise experiences on the web and mobile applications. We don’t believe in one-fits-all approaches. Our partnership with our customers starts with an assessment of the company’s digital maturity using the BySide Lead Activation Diagnostic.
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About
Smaply is the leading platform for journey management, empowering teams to design, manage, and scale customer journeys across organizations. Built for those who put customers at the heart of their operations, Smaply offers robust tools to visualize journey maps and personas, enabling clear alignment and shared understanding across departments.
Getting started has never been easier – no more fear of the blank page! With Smaply AI you can create a journey map in minutes, while still being 100% in control every step of the way.
With Smaply’s journey management functionality, you can create structured journey hierarchies, maintain consistency across touchpoints, and manage journeys as dynamic, living assets. The platform supports centralized governance while offering flexibility, making it ideal for scaling CX initiatives in complex organizations.
One of Smaply’s key strengths is its rich ecosystem of integrations, such as Google Analytics, Microsoft 365, Jira any many more.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Businesses requiring a solution to turn visitors into buyers, design and execute valuable marketing and sales strategies
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Audience
Small teams who are starting out with customer journey mapping, large organizations that want to scale their journey management across the organization
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
€390.00/year
We offer 4 pricing tiers:
- free plan - repository (€390.00/year) - framework (€690.00/year) - governance (€990.00/year) Also we offer a discount for NGOs, educational purposes, and public services.
Free Version
Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationBySide
Founded: 2006
Portugal
www.byside.com
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Company InformationSmaply
Founded: 2012
Austria
www.smaply.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Customer Data Platforms (CDP) Features
Behavioral Analytics
Not Supported
Campaign Management
Not Supported
Customer Profiles
Supported
Customer Segmentation
Not Supported
Data Integration
Supported
Data Matching
Not Supported
GDPR Compliance
Supported
Personalization
Not Supported
Predictive Modeling
Not Supported
Personalization Features
A/B Testing
Not Supported
Abandoned Cart Saver
Not Supported
Account Based Marketing
Not Supported
Behavioral Targeting
Not Supported
Campaign Segmentation
Not Supported
Content Analytics
Not Supported
Contextual Targeting
Not Supported
Customer Profiles
Supported
Experience Management
Supported
Recommendation Engine
Not Supported
Website Personalization
Not Supported
Business Process Management Features
Access Controls / Permissions
Not Supported
Alerts / Notifications
Not Supported
Business Process Automation
Not Supported
Business Rules Management
Not Supported
Collaboration
Supported
Process Change Tracking
Not Supported
Process Mapping
Supported
Process Modeling & Design
Supported
Visual Workflow Management
Supported
Customer Experience Features
Action Management
Not Supported
Analytics
Supported
Customer Segmentation
Not Supported
Dashboard
Supported
Feedback Management
Supported
Knowledge Management
Supported
Multi-Channel Collection
Not Supported
Sentiment Analysis
Not Supported
Survey Management
Not Supported
Text Analysis
Not Supported
Trend Analysis
Not Supported
Customer Journey Mapping Tools Features
Action Management
Not Supported
Attribution Modeling
Not Supported
Behavioral Analytics
Not Supported
Collaboration
Supported
Customer Profiles
Supported
Data Import / Export
Supported
Predictive Analytics
Not Supported
Surveys & Feedback
Not Supported
Templates
Supported
Customer Satisfaction Features
360 Degree Feedback
Not Supported
Analytics
Not Supported
Call Reporting
Not Supported
Complaint Monitoring
Not Supported
Feedback Collection
Supported
Survey Management
Not Supported
Customer Success Features
Account Alerts
Not Supported
Account Management
Supported
Communication Management
Supported
Customer Engagement
Supported
Customer Lifecycle Management
Supported
Health Score
Not Supported
Onboarding
Supported
Revenue Management
Not Supported
Usage Tracking / Analytics
Not Supported
Win / Loss Analysis
Not Supported
Experience Management Features
Action Management
Not Supported
Analytics
Supported
Customer Segmentation
Supported
Dashboard
Supported
Feedback Management
Supported
Knowledge Management
Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Not Supported
Survey Management
Not Supported
Text Analysis
Not Supported
Trend Analysis
Not Supported
Product Analytics Features
Attribution
Not Supported
Automatic Data Capture
Not Supported
Churn Reporting
Not Supported
Customer Feedback Collection
Supported
Customer Guidance
Supported
Customer Journey Analytics
Supported
Data Export
Supported
Data History Retention
Not Supported
Data Labeling
Not Supported
Product Engagement Scoring
Not Supported
Real-Time Data Analysis
Supported
Touchpoint Analytics
Supported
User Segmentation
Supported
UX Features
Animation
Not Supported
For Mobile
Not Supported
For Websites
Not Supported
Heatmaps
Not Supported
Prototyping
Supported
Screen Activity Recording
Not Supported
Unmoderated Testing
Not Supported
Usability Testing
Not Supported
User Journeys
Supported
User Research
Supported
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Integrations
Asana
Not Supported
Azure DevOps
Not Supported
Facebook
Supported
Google Analytics
Not Supported
Google Cloud Operations Suite
Not Supported
Google Cloud Platform
Supported
Google Marketing Platform
Supported
Jira
Not Supported
Linear
Not Supported
LinkedIn
Supported
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Integrations
Asana
Supported
Azure DevOps
Supported
Facebook
Not Supported
Google Analytics
Supported
Google Cloud Operations Suite
Supported
Google Cloud Platform
Not Supported
Google Marketing Platform
Not Supported
Jira
Supported
Linear
Supported
LinkedIn
Not Supported
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