+
+

Related Products

  • Squaretalk
    285 Ratings
    Visit Website
  • CallTools
    594 Ratings
    Visit Website
  • Dialpad Support
    1,588 Ratings
    Visit Website
  • DialedIn
    615 Ratings
    Visit Website
  • DialerAI
    5 Ratings
    Visit Website
  • CallHub
    426 Ratings
    Visit Website
  • Zendesk
    7,954 Ratings
    Visit Website
  • Bright Data
    1,404 Ratings
    Visit Website
  • Yeastar P-Series PBX System
    116 Ratings
    Visit Website
  • Signalmash
    16 Ratings
    Visit Website

About

Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering an architecture for the future with an advanced cloud-first approach.

About

Research has proven that when you consciously create good experiences for your employees, they create better experiences for your customers. At Sensiple, we understand the imperative modern businesses face to treat their employees like customers. Our employee experience platform, tryvium is built firmly on this understanding. It leverages the proven collaborative potential of a robust platform like Microsoft Teams along with next-gen technology like AI, NLP, and Machine Learning to empower employees with the support they need whenever and wherever they need it. Enhance self-service with intelligent chatbots powered by NLP (Natural Language Processing)and ML (Machine Learning) to understand user intent and provide the solutions that your users are looking for in near-human interactions.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Innovative companies looking to add digital channels, omnichannel communications, omnichannel quality management, and artificial intelligence.

Audience

Contact Center

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$28/M
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.5 / 5
ease 4.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Bright Pattern
Founded: 2010
United States
www.brightpattern.com

Company Information

tryvium
Founded: 2020
United States
www.tryvium.ai/

Alternatives

uContact

uContact

net2phone

Alternatives

Local Measure Engage

Local Measure Engage

Local Measure

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Predictive Dialer Features

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

Salesforce
ServiceNow
Zendesk
Amazon EC2
Amazon Web Services (AWS)
BMC Helix ITSM
CallFinder
Cherwell Software
ConverSense
Facebook
Gmail
Google Analytics
Google Calendar
IBM Watson
Ivanti Neurons
Microsoft Dynamics 365 Business Central
Microsoft Teams
Salesforce Agentforce Service
X (Twitter)
Zoho CRM

Integrations

Salesforce
ServiceNow
Zendesk
Amazon EC2
Amazon Web Services (AWS)
BMC Helix ITSM
CallFinder
Cherwell Software
ConverSense
Facebook
Gmail
Google Analytics
Google Calendar
IBM Watson
Ivanti Neurons
Microsoft Dynamics 365 Business Central
Microsoft Teams
Salesforce Agentforce Service
X (Twitter)
Zoho CRM
Claim Bright Pattern and update features and information
Claim Bright Pattern and update features and information
Claim tryvium and update features and information
Claim tryvium and update features and information