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About

Bright Analytics is a modular analytics platform with integrated solutions for data acquisition, preparation, analysis and sharing. We work closely with our clients to build an analytics stack that is designed for further customisation and scaling. Whether you need an end-end solution or a solution to automate and organise your data, we can help. We know how important it is to have access to effective support. Bright Analytics integrates all the data sources you need to analyse within a single platform. We understand that all business are unique and that's why we don't try to fit you into strict templates : our platform can connect to unlimited data sources and bring them all together, alongisde each in your reports or combined in custom calculated metrics. Bright Analytics organises and prepares all your data sources to create a rich data set that is tailored to meet your business needs.

About

Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering an architecture for the future with an advanced cloud-first approach.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Companies looking for a modular analytics platform with integrated solutions for data acquisition, preparation, analysis and sharing

Audience

Innovative companies looking to add digital channels, omnichannel communications, omnichannel quality management, and artificial intelligence.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Bright Analytics
Founded: 2014
United Kingdom
brightanalytics.com

Company Information

Bright Pattern
Founded: 2010
United States
www.brightpattern.com

Alternatives

Alternatives

uContact

uContact

net2phone
BrightOS

BrightOS

CSoft
BrightGauge

BrightGauge

ConnectWise
Bright VPN

Bright VPN

Bright Data

Categories

Categories

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Supported
Call Center Management Supported
Email Management Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Supported
Virtual Assistant Supported
Workflow Management Not Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported

Integrations

Google Analytics Supported
X (Twitter) Supported
Ahrefs Supported
Atlas ERP Supported
BrightEdge Supported
CallFinder Not Supported
Celtra Supported
Facebook Not Supported
Facebook Ads Supported
Google Ads Supported
Instagram Supported
Ivanti Neurons Not Supported
LinkedIn Supported
Microsoft Dynamics 365 Business Central Not Supported
Outbrain Supported
Salesforce Not Supported
TUNE Supported
Webtrends Supported

Integrations

Google Analytics Supported
X (Twitter) Supported
Ahrefs Not Supported
Atlas ERP Not Supported
BrightEdge Not Supported
CallFinder Supported
Celtra Not Supported
Facebook Supported
Facebook Ads Not Supported
Google Ads Not Supported
Instagram Not Supported
Ivanti Neurons Supported
LinkedIn Not Supported
Microsoft Dynamics 365 Business Central Supported
Outbrain Not Supported
Salesforce Supported
TUNE Not Supported
Webtrends Not Supported
Claim Bright Analytics and update features and information
Claim Bright Analytics and update features and information
Claim Bright Pattern and update features and information
Claim Bright Pattern and update features and information