Related Products
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About
Bright Analytics is a modular analytics platform with integrated solutions for data acquisition, preparation, analysis and sharing. We work closely with our clients to build an analytics stack that is designed for further customisation and scaling. Whether you need an end-end solution or a solution to automate and organise your data, we can help. We know how important it is to have access to effective support. Bright Analytics integrates all the data sources you need to analyse within a single platform. We understand that all business are unique and that's why we don't try to fit you into strict templates : our platform can connect to unlimited data sources and bring them all together, alongisde each in your reports or combined in custom calculated metrics. Bright Analytics organises and prepares all your data sources to create a rich data set that is tailored to meet your business needs.
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About
Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering an
architecture for the future with an advanced cloud-first approach.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Audience
Companies looking for a modular analytics platform with integrated solutions for data acquisition, preparation, analysis and sharing
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Audience
Innovative companies looking to add digital channels, omnichannel communications, omnichannel quality management, and artificial intelligence.
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationBright Analytics
Founded: 2014
United Kingdom
brightanalytics.com
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Company InformationBright Pattern
Founded: 2010
United States
www.brightpattern.com
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Categories |
Categories |
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Call Center Features
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
Database
Not Supported
Escalation Management
Supported
Inbound Call Center
Supported
IVR / Voice Recognition
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Progressive Dialer
Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Customer Service Features
Alerts / Escalation
Supported
Appointment Management
Supported
Call Center Management
Supported
Email Management
Supported
Knowledge Base
Supported
Live Chat
Supported
Performance Metrics
Supported
Queue Management
Supported
Self Service Portal
Supported
Social Media Integration
Not Supported
Surveys & Feedback
Supported
Virtual Assistant
Supported
Workflow Management
Not Supported
Predictive Dialer Features
Call Monitoring
Supported
Call Recording
Supported
Call Results
Supported
Call Transfer
Supported
Callback Scheduling
Supported
Campaign Specific Caller ID
Supported
Contact Management
Supported
FCC Compliance
Supported
FTC Compliance
Supported
Lead Capture
Supported
Lead Management
Supported
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Integrations
Google Analytics
Supported
X (Twitter)
Supported
Ahrefs
Supported
Atlas ERP
Supported
BrightEdge
Supported
CallFinder
Not Supported
Celtra
Supported
Facebook
Not Supported
Facebook Ads
Supported
Google Ads
Supported
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Integrations
Google Analytics
Supported
X (Twitter)
Supported
Ahrefs
Not Supported
Atlas ERP
Not Supported
BrightEdge
Not Supported
CallFinder
Supported
Celtra
Not Supported
Facebook
Supported
Facebook Ads
Not Supported
Google Ads
Not Supported
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