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About

Bright Analytics is a modular analytics platform with integrated solutions for data acquisition, preparation, analysis and sharing. We work closely with our clients to build an analytics stack that is designed for further customisation and scaling. Whether you need an end-end solution or a solution to automate and organise your data, we can help. We know how important it is to have access to effective support. Bright Analytics integrates all the data sources you need to analyse within a single platform. We understand that all business are unique and that's why we don't try to fit you into strict templates : our platform can connect to unlimited data sources and bring them all together, alongisde each in your reports or combined in custom calculated metrics. Bright Analytics organises and prepares all your data sources to create a rich data set that is tailored to meet your business needs.

About

Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering an architecture for the future with an advanced cloud-first approach.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies looking for a modular analytics platform with integrated solutions for data acquisition, preparation, analysis and sharing

Audience

Innovative companies looking to add digital channels, omnichannel communications, omnichannel quality management, and artificial intelligence.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Bright Analytics
Founded: 2014
United Kingdom
brightanalytics.com

Company Information

Bright Pattern
Founded: 2010
United States
www.brightpattern.com

Alternatives

Alternatives

uContact

uContact

net2phone
BrightOS

BrightOS

CSoft
BrightGauge

BrightGauge

ConnectWise
Bright VPN

Bright VPN

Bright Data

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Predictive Dialer Features

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Integrations

Google Analytics
X (Twitter)
Ahrefs
Amazon Web Services (AWS)
Bing Custom Search
Celtra
Facebook
Facebook Ads
Flashtalking
Google Calendar
Google Cloud Storage
IBM Watson
Meta Ads
Microsoft Dynamics 365 Business Central
Oracle Moat
Outbrain
Safe@Work
ServiceNow
Webtrends
Zendesk

Integrations

Google Analytics
X (Twitter)
Ahrefs
Amazon Web Services (AWS)
Bing Custom Search
Celtra
Facebook
Facebook Ads
Flashtalking
Google Calendar
Google Cloud Storage
IBM Watson
Meta Ads
Microsoft Dynamics 365 Business Central
Oracle Moat
Outbrain
Safe@Work
ServiceNow
Webtrends
Zendesk
Claim Bright Analytics and update features and information
Claim Bright Analytics and update features and information
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Claim Bright Pattern and update features and information