BrickroadElevent
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HarePoint HelpDesk for SharePointHarePoint
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Related Products
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About
Stay on top of incoming requests with automation.
Brickroad is a sophisticated, easy-to-install software that evaluates and classifies all partnership requests as they come in to improve overall efficiency, eliminate redundant tasks and automatically communicate with prospective partners. That means your team can focus on new opportunities and your organization can stay on target.
Let Brickroad automate the management of incoming sponsorship requests through a custom site specific to your brand look and feel and sponsorship criteria & objectives. The system will automatically score incoming requests and manage all communications for you.
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About
An outstanding helpdesk solution for your SharePoint environment that boosts the quality of your IT support service to the highest level and ensures efficiency and transparency as well. Take requests from a website form or through email and create tickets into a unified list. Notify HelpDesk operators about the new incoming requests or user replies immediately. Prevent SLA violations, track reaction time and escalate or send notifications about expiring requests. Prepare reports about the quality of support services and provide monitoring of quality indicators. Automatically escalate a request if it is not processed in time. Get resolution confirmation from the client. Zero the number of forgotten or neglected requests by using a set of automatic notifications and escalation features. Reduce the number of requests by automatically displaying articles related to the question from the integrated knowledge base before the request is submitted.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Sponsorship managers
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Audience
Companies and organizations searching for a solution to boost the quality of their IT support service
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$5000
Free Version
Free Trial
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Pricing
$1,299 per server
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationElevent
Founded: 2013
Canada
elevent.co
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Company InformationHarePoint
Founded: 2003
Canada
www.harepoint.com/Products/HarePointHelpDesk/Default.aspx
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Categories |
Categories |
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Integrations
Microsoft SharePoint
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