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About

Botfay is a unified business messaging platform that merges WhatsApp, Telegram and Instagram Direct into one shared team inbox. An AI assistant reads every incoming customer message, answers routine questions from a trained knowledge base, qualifies leads by asking clarifying questions, and follows up automatically with customers who go quiet - then hands the conversation to a human teammate the moment a personal touch is needed. Botfay is built for small and medium businesses, agencies and support teams that get heavy inbound traffic across multiple messaging channels and don't want a single message slipping through the cracks. Setup takes minutes: connect an existing WhatsApp Business number, Telegram bot or channel, and Instagram account, and Botfay starts answering right away, with humans free to jump into any conversation at any time.

About

Each team member can easily take over and manage customer conversations, with a seamless handover between virtual assistant and live agent. Connect all your customer support channels like Email, Live Chat and Facebook Messenger into one inbox. The virtual assistant automatically answers most of your customer support questions. Easily taking over conversations and answering the customer in case the assistant doesn’t understand. The virtual assistant automatically answers most of your customer support questions. Our virtual assistant speaks and helps your customers in multiple languages. Build rich profiles and easily merge multiple communication channels from the same, single customer. Easy to set up, within 5 minutes. No technical skills required or complicated flow builders to work with.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Small and medium businesses, agencies and support teams handling high volumes of WhatsApp, Telegram and Instagram messages

Audience

Automated customer support platform for companies

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

Contact us
Free Version
Free Trial

Pricing

€19 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Botfay
Founded: 2025
Ukraine
botfay.com

Company Information

Table Duck
Founded: 2017
Netherlands
tableduck.com

Alternatives

Alternatives

Data2AIBot

Data2AIBot

Dreamious Inc.
SuperSupport

SuperSupport

SuperAGI

Categories

Categories

Integrations

Facebook Messenger
Instagram
Telegram
WhatsApp

Integrations

Facebook Messenger
Instagram
Telegram
WhatsApp
Claim Botfay and update features and information
Claim Botfay and update features and information
Claim Table Duck and update features and information
Claim Table Duck and update features and information