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About

BotSailor is an AI-powered multi-channel chatbot automation platform designed to help businesses automate conversations, increase engagement, and drive sales. It supports WhatsApp, Facebook Messenger, Telegram, Instagram and Web Chat from a single dashboard. BotSailor enables businesses to manage marketing and customer support seamlessly. Built for eCommerce brands, agencies, and SaaS companies, BotSailor offers a no-code visual flow builder and white-label reseller system, making it easy to scale messaging automation while staying compliant with Meta policies. It's great for: WhatsApp Cloud API & marketing campaigns COD order & Abandoned Cart notifications AI Agent & Assistant Integrations Appointment Booking Reminders Event/ Sale Promotion Campaigns Customer Support Automation Webhook Workflow Automation Advanced Broadcasting & Shared Inbox White Label Reseller System

About

Chatfuel is the leading messaging automation solution for Facebook and Instagram. Generate more leads, personalize marketing, and automate customer service, all with Chatfuel. Get started for free today.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

eCommerce Brands, Digital Marketing Agencies, SaaS Businesses, Educational Platforms, Healthcare Providers, Logistics Companies, Service-based Business, Entrepreneurs Building Chatbot SaaS

Audience

Marketing, Customer Service, Sales

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$10.99
Basic - Free
Premium - Starting from $10.99 Monthly
Reseller - Starting from $70.99 Monthly

Pay as you Go - Whitelabel Reseller Package
- $499 (One time)
Free Version
Free Trial

Pricing

$15.00/month
Free Version
Free Trial

Reviews/Ratings

Overall 4.7 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.3 / 5
support 4.7 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • - The support is friendly and efficient - The platform is under constant development . - It has many integrations. - The interface is easy to use.
  • BotSailor makes it easy to manage all our messaging channels in one place. We mostly use it to automate WhatsApp and Facebook. The broadcast feature helps us run campaigns and follow up with customers, and the visual flow builder lets anyone on our team set up automation, even if they don't have technical skills. The white-label option is great for agencies or anyone reselling chatbot services. The shared inbox helps our support team reply faster since they don't have to switch between different platforms. Customer support has always replied quickly to our questions, especially when we were getting started.
  • Basically, I am using it for social media posting and comment automation. And, the good thing is, it costs me nothing. Beyond this, I have used basic paid plan twice for WhatsApp broadcasting. What I felt that it was easy to set up and there were a lot of options for integrations.

Cons

  • Nothing, I'm really happy with the app, I recommend 100% is a game changer solution.
  • The dashboard can feel a bit slow when working with large broadcast lists. I’d also like to see more third-party integrations in the future to help with complex workflows.
  • 1. when someone posted any comment with emoji on my associated Facebook page, botsailor's auto reply failed. 2. In case of carousel posting, sometimes it delayed longer

Pros & Cons from Real Users

Pros

  • Chatfuel has a design which accommodates all persons from different spheres of life. Furthermore, Chatfuel drive togetherness, and acts as a relaxation solution.
  • Very easy to set up new Messenger chat bots. Intuitive framework including easy to follow flow charts. Loaded with features and highly customizable. Pricing provides good value. Excellent customer service.

Cons

  • Chatfuel aims at uplifting spirits, making it a way for improving on morale. Again, Chatfuel takes challenges head on, the vendor issuing a solution for them.
  • User interface can feel a bit cluttered but it’s not a problem once you get the hang of it.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

BotSailor
Founded: 2022
Bangladesh
botsailor.com

Company Information

Chatfuel
Founded: 2015
United States
chatfuel.com

Alternatives

Alternatives

Ochatbot

Ochatbot

Ometrics
LiveChat

LiveChat

LiveChat Software
Mavibot

Mavibot

Mavibot.ai
Heyday AI

Heyday AI

Hootsuite
Message.help

Message.help

Message Help

Categories

Categories

Chatbot Features

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Chatbot Features

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI Features

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Conversational Marketing Features

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Lead Generation Features

Contact Discovery
Contact Import/Export
Lead Capture
Lead Database Integration
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Visitor Identification

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Marketing Automation Features

A/B Testing
Analytics / ROI Tracking
Artificial Intelligence
Content / Blogging Platform
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking

Integrations

Facebook
Instagram
Shopify
WordPress
Arka
CEDEX Technologies
Dashbot
Facebook Messenger
Make
Morphic
Nocode HQ
Rambox
Retently
Shift
Stackreaction
Stripe
Thryv
TrueMail
Walletly
X (Twitter)

Integrations

Facebook
Instagram
Shopify
WordPress
Arka
CEDEX Technologies
Dashbot
Facebook Messenger
Make
Morphic
Nocode HQ
Rambox
Retently
Shift
Stackreaction
Stripe
Thryv
TrueMail
Walletly
X (Twitter)
Claim BotSailor and update features and information
Claim BotSailor and update features and information
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Claim Chatfuel and update features and information