uContact

uContact

net2phone
+
+

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About

Proprietary, hyper-tailored AI designed for the sole purpose of maximizing top-of-funnel lead generation and new customer acquisition. Understands speech responses to thousands of intents and endless phrases via deep learning. Indistinguishable human voice with multiple persona variants. Ability to select unique voices per campaign. Artificial Intelligence trained from over a decade of call center learnings. The best keeps getting better. The ability to transfer to multiple partners using the same campaign and pitch maximizes continuity. Dynamic flexibility in outreach hours or amount of AI volume. Imagine 100+ AI reps as needed, instantly. Best-in-industry voicemail and silence detection. Live recognition of disposition during calls coupled with post-call disposition prediction. Instant recognition and server logging of any do not call requests.

About

Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. Our robust, full-featured platform includes: • Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding • Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR • Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings • Automation - Chat Bots, Form Creator, Workflow Designer

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses and sales teams in need of a lead generation and new customer acquisition solution

Audience

Call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to optimize the interactions of their sales and support teams.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$59.99/month/user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Easy to use. We have had more than 20 licenses, we use them daily in the testing phase in the contact center.

Cons

  • There is no solution to edit field names and their order.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Boom AI
Founded: 2007
United States
boom.ai/product/

Company Information

net2phone
Founded: 1990
United States
www.net2phone.com/products/cloud-contact-center-solutions

Alternatives

Alternatives

Flydial

Flydial

Flydial AI

Categories

Categories

Auto Dialer Features

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Communications Management Features

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

IVR Features

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer Features

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Integrations

Amazon Polly
Facebook
Infobip
Instagram
Microsoft Dynamics 365
Microsoft Teams
Salesforce
Totality
Twilio
Verbio
Wavy
WhatsApp
net2phone

Integrations

Amazon Polly
Facebook
Infobip
Instagram
Microsoft Dynamics 365
Microsoft Teams
Salesforce
Totality
Twilio
Verbio
Wavy
WhatsApp
net2phone
Claim Boom AI and update features and information
Claim Boom AI and update features and information
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Claim uContact and update features and information