uContact
Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution.
uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams.
Our robust, full-featured platform includes:
• Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding
• Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR
• Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings
• Automation - Chat Bots, Form Creator, Workflow Designer
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nPathi
nPathi AI Agent is an intelligent voice AI solution that integrates natively with ViciDial. Your AI agents process campaigns exactly like human agents - with full visibility in ViciDial dashboard.
Key features:
- Native ViciDial integration - AI agents appear as regular agents in campaigns
- Visual Pathway Builder - No-code drag-and-drop conversation designer
- Real-time monitoring and disposition codes
- 260+ OAuth integrations (CRM, calendars, webhooks)
- Multi-language support - 100+ languages
- Ultra-low latency (<500ms response time)
- Lead routing and qualification
- Automatic CRM updates post-call
- Call recording and transcripts
- Scale to 2000+ concurrent calls
Use cases: Outbound sales campaigns, lead qualification, appointment setting, customer surveys, payment reminders, reactivation campaigns, customer support. Deploy AI agents that handle calls 24/7 while your human agents focus on high-value conversations.
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DemandScience
Generate Leads for a Future-Proof Sales and Marketing Funnel
DemandScience is a B2B demand generation company that makes marketing and sales easier by enabling organizations to find the right prospects faster and target in-market buyers. The DemandScience Live Data Factory uses innovative technologies to deliver accurate data with relevant intent signals, helping organizations accelerate the buyers' journey from top-of-funnel to conversion.
Solutions offered:
• PureSyndication
• PureABM
• PurePush
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800response
800response provides a comprehensive lead generation, lead tracking, and customer interactions analytics solution to manage top-of-the-funnel lead generating practices, providing focused tracking and targeted lead nurturing of with customer profile data and interaction analytics. Ranging from small and mid-sized businesses to large, multi-location dealer networks and franchise systems, and contact centers, we help businesses across all industries boost and optimize new customer acquisitions and interactions, measure and track campaign performance, and monitor the customer experience. Together, 800response and CallFinder deliver automated transcripts and sentiment analysis on 100% of your customer interactions, allowing you to quickly search calls for specific words and phrases and gather customer sentiment insights to improve CX and retain your best customers, all within one seamless solution. Learn more about CallFinder Speech Analytics from 800response.
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