Talkroute

Talkroute

4.7 out of 5 stars
Blinksoft Talkroute

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Blinksoft:

About

Blinksoft is a business phone system that brings desk phones, desktop and mobile calling, business texting, fax, video meetings and AI-assisted call tools into one service. Teams can use auto attendants, call queues, call forwarding, call recording, voicemail transcription, call reports, shared SMS inboxes, video calling and screen sharing. AI features transcribe calls, summarize conversations, analyze sentiment and tone, tag outcomes and let users query call records. The service includes programmed desk phones, on-site installation, hands-on staff training and customer support. Businesses can use a single extension across desk, desktop and mobile apps, while CRM integrations such as Salesforce and Microsoft Dynamics can provide screen pops, click-to-call and contact sync. Blinksoft serves businesses across the United States, including front-desk and service teams, sales teams and owners managing customer calls.
Talkroute:

About

What is Talkroute? Talkroute is a UCaaS provider that gives you the ability to utilize your existing phones, web browser, and PCs with our cloud-based virtual phone system. Now you can have the power of an enterprise-level phone system without the upfront cost and maintenance of an expensive on-site system. Making and receiving business calls Our virtual phone system gives you the ability to make & receive calls from any desktop, browser, and smartphone. Texting with your customers Send and receive business SMS and MMS text messages. Our apps make it quick and easy to compose and reply to your customers. Video meetings with your team Video conferencing with up to 100 team & guest participants. Talkroute Meetings gives you the power to record meeting sessions, share your screen, chat via team messenger, collaborate using our whiteboard, & share files.
Blinksoft:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Talkroute:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported
Blinksoft:

Audience

Businesses and their owners, front-desk staff, sales teams, and service teams that manage customer calls, messages, and related communications across desk and mobile devices.
Talkroute:

Audience

Small businesses
Blinksoft:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Talkroute:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Blinksoft:

API

Offers API Not Supported
Talkroute:

API

Offers API Not Supported
Blinksoft:

Screenshots and Videos

Talkroute:

Screenshots and Videos

Blinksoft:

Pricing

$20/user/month
Plans start at $20 per user per month. The monthly price includes equipment, installation, programming, training, and porting, with no separate hardware or setup fee. The quote depends on the number of seats, hardware, and term; state sales tax is the only add-on.
Free Version Not Supported
Free Trial Not Supported
Talkroute:

Pricing

$19 per month
Plans also available at $39/mo, $59/mo & $99/mo with additional features.
Free Version Not Supported
Free Trial Supported
Blinksoft:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Talkroute:

Reviews/Ratings

Overall 4.7 / 5
ease 5.0 / 5
features 4.7 / 5
design 5.0 / 5
support 5.0 / 5
Talkroute:

Pros & Cons from Real Users

Pros

  • The pros are: outstanding customer service, super easy-to-use system, and nearly 100% uptime. Plus, they offer Zoom calls to help us whenever we need it!
  • The customer support at Talkroute is unmatched. They were extremely helpful in the inquiry phase (I had a million questions) and were helpful in moving all 4 of our phone lines in addition to purchasing another 4 phone lines. The phone numbers are in our new area code and we were able to keep our old numbers, well as our Toll Free number. Even after we chose to go with Talkroute, they continued to be attentive whenever we had any questions. Also, we are a non-profit so they offered a discount (after verification) and let us know common features other non-profits use.
  • Talkroute is great for working remotely and allowing calls to be routed to different phones, such as to employees who are working from home. The service also has a convenient feature that accurately transcribes voicemail messages to my email inbox. The phone number selection system was easy to use.

Cons

  • Minor bugs every few weeks but bugs that are quickly fixed by the team.
  • I have nothing bad to say about Talkroute. They're a great company and great people!
  • I chose this service specifically because it was the only provider that would allow my customers to send MMS photos by text message. Unfortunately, after purchasing the program and troubleshooting with tech support, it was discovered that only certain carriers are able to text 1-800 numbers.
Blinksoft:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported
Talkroute:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
Blinksoft:

Company Information

Blinksoft
United States
blinksoft.ai/
Talkroute:

Company Information

Talkroute
Founded: 2013
United States
talkroute.com
Blinksoft:

Alternatives

No Alternatives
Talkroute:

Alternatives

MightyCall

MightyCall

4.8 out of 5 stars
Talkroute:
Talkroute:
Talkroute:
Phone.com

Phone.com

5.0 out of 5 stars
Blinksoft:
Talkroute:
800.com

800.com

4.5 out of 5 stars
Blinksoft:

Categories

Talkroute:

Categories

Talkroute:

Business Phone Systems Features

Call Logging Supported
Call Monitoring Not Supported
Call Recording Supported
Call Routing Supported
Employee Directory Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Not Supported
Web Conferencing Supported

Business VoIP Features

Call Parking Not Supported
Call Recording Supported
Contact Management Not Supported
Encryption Not Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Not Supported
Unified Communications Not Supported
Voice Quality Enhancement Not Supported

Softphone Features

Audio / Video Conferencing Supported
Call Logging Supported
Call Recording Supported
Call Transfer Supported
Caller Identification Not Supported
Chat / Messaging Not Supported
Contact Management Not Supported
Fax Management Not Supported

Telephony Features

Auto-Dialer Not Supported
Call Center Management Not Supported
Call Monitoring Not Supported
Contact Management Not Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Not Supported
Predictive Dialer Not Supported
Telemarketing Management Not Supported
Voice & Data Integration Supported
VoIP Supported
Blinksoft:

Integrations

Microsoft Dynamics 365 Supported
Nekton.ai Not Supported
Salesforce Supported
Talkroute:

Integrations

Microsoft Dynamics 365 Not Supported
Nekton.ai Supported
Salesforce Not Supported
Blinksoft:
Claim Blinksoft and update features and information
Claim Blinksoft and update features and information
Talkroute:
Claim Talkroute and update features and information
Claim Talkroute and update features and information