SMART SoftwareSMART
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Related Products
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About
Bitrix24 replaces a fragmented app stack with a single workspace combining CRM, project management, and collaboration tools. Trusted by 15 million companies, Bitrix24 brings all business operations into one central hub.
The CRM manages lead tracking, automated pipelines, and an omnichannel contact center. For daily teamwork, Bitrix24 provides chats, HD video calls, shared calendars, corporate mail, and document co-editing, alongside Kanban boards and Gantt charts to track project dependencies.
CoPilot AI assistant is embedded throughout the platform and serves as a secure assistant that handles routine writing, summarizes long client conversations, creates tasks from notes, and helps teams work faster.
A generous free plan supports unlimited users. For growth, flat-rate pricing charges one fixed fee for the entire company, eliminating per-user costs. The mobile app gives remote access, while the self-hosted edition deploys on private servers with open source-code access.
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About
Field service management software for every industry. From streamlining routes to in-depth reporting and analysis, SMART Software is with you side by side to help your service company thrive and expand. Our top-notch software support team constantly proves itself to be the best in the business and includes on-site training. Streamline your operations while keeping all of your important customer and business data in one place. Our inventory management, equipment tracking, time management, and reporting boosts your bottom line. Keep track of all aspects of Service Issues, from ticketing and technician routing to inventory control and vehicle maintenance. We forecast vault cash differently than any processor or ATM software on the market. Our customers are returning 20% of their vault cash using ATM SMART. SMART includes a fully integrated, powerful, and successful CRM solution to manage the relationships with your customers, vendors, and sales prospects.
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Supported
Cloud
Supported
On-Premises
Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Supported
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Audience
Small to mid-sized businesses, growing teams, and enterprises seeking an all-in-one digital workspace to unify sales, projects, and collaboration.
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Audience
Field service businesses
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$ 49 per month
100% Free Unlimited Users
Free Version
Supported
Free Trial
Supported
|
Pricing
$74.99
$19 for next 10 users
$15 for next 10 users $10 per user after that
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationBitrix24
Founded: 1998
United States
www.bitrix24.com
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Company InformationSMART
Founded: 1998
United States
www.smart.software
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Alternatives |
Alternatives |
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Categories |
Categories |
|||||
Help Desk Features
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
Incident Management
Supported
Interaction Tracking
Supported
IT Asset Management
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Lead Management Features
Activity Tracking
Supported
Campaign Management
Supported
Lead Capture
Supported
Lead Distribution
Supported
Lead Nurturing
Supported
Lead Scoring
Supported
Lead Segmentation
Supported
Pipeline Management
Supported
Prospecting Tools
Supported
Source Tracking
Supported
Portal Features
Chat
Supported
Collaboration
Supported
Content Management
Supported
Document Management
Supported
File Sharing
Supported
Search
Supported
Business Management Features
Billing & Invoicing
Supported
CRM
Supported
Employee Management
Supported
Financial Management
Supported
Inventory Management
Supported
Marketing Management
Supported
Order Management
Supported
Point of Sale (POS)
Supported
Project Management
Supported
Purchasing
Supported
Scheduling
Supported
Time & Expense Tracking
Supported
Training Management
Supported
Vendor Management
Supported
CRM Features
Calendar/Reminder System
Supported
Call Logging
Supported
Document Storage
Supported
Email Marketing
Supported
Internal Chat Integration
Supported
Lead Scoring
Supported
Marketing Automation Integration
Supported
Mobile Access
Supported
Quotes / Proposals
Supported
Segmentation
Supported
Social Media Integration
Supported
Task Management
Supported
Territory Management
Supported
Collaboration Features
Brainstorming
Supported
Calendar Management
Supported
Chat / Messaging
Supported
Contact Management
Supported
Content Management
Supported
Document Management
Supported
Project Management
Supported
Real Time Editing
Supported
Task Management
Supported
Version Control
Supported
Video Conferencing
Supported
Content Collaboration Features
Client Portal
Supported
Cloud Storage
Supported
Digital Asset Management
Not Supported
Document Creation / Editing
Supported
Document Management
Supported
Electronic Signature
Supported
Feedback Management
Not Supported
File Sharing
Supported
Messaging / Discussion
Supported
Real-Time / Interactive Editing
Supported
Roles / Permissions
Supported
Search
Supported
Version Control
Supported
Video / Image Editing
Not Supported
Workflow / Approval Process
Supported
Customer Communications Management Features
Batch Communications
Supported
Chat / Messaging
Supported
Content Management
Supported
Email Distribution
Supported
Interactive Content
Not Supported
Multi-Channel Communications
Supported
On-Demand Communications
Supported
Personalization
Supported
Print Management
Not Supported
Template Management
Supported
Video Content
Supported
Digital Workplace Features
Activity / News Feed
Supported
Calendar Management
Supported
Chat / Messaging
Supported
Content Management
Supported
Document Management
Supported
Employee Directory
Supported
File Sharing
Supported
Knowledge Management
Supported
Surveys & Feedback
Not Supported
Task Management
Supported
Email Marketing Features
A/B Testing
Supported
Artificial Intelligence
Supported
Auto-Responders
Supported
CAN SPAM Compliance
Supported
Customer Surveys
Supported
Drip Campaigns
Supported
Dynamic Content
Supported
Event Triggered Email
Supported
Image Library
Supported
Landing Pages/Web Forms
Supported
Mailing List Management
Supported
Mobile Optimized Emails
Not Supported
Reporting/Analytics
Supported
Subscriber Management
Supported
Template Management
Supported
WYSIWYG Email Editor
Supported
Email Tracking Features
A/B Testing
Supported
Audience Segmentation
Supported
Campaign Management
Supported
Event-Based Notifications
Supported
Location Tracking
Supported
Team Management
Not Supported
Human Resources Features
360 Degree Feedback
Supported
Applicant Tracking
Supported
Attendance Management
Supported
Benefits Management
Not Supported
Career Development Planning
Supported
Compensation Management
Not Supported
Compliance Management
Not Supported
Employee Database
Supported
Employee Lifecycle Management
Supported
Onboarding
Supported
Payroll Management
Not Supported
Performance Management
Supported
Recruiting Management
Supported
Self Service Portal
Supported
Succession Planning
Not Supported
Time & Attendance Management
Supported
Time Off Management
Supported
Timesheets
Supported
Training Management
Supported
Internal Communications Features
App Integration
Not Supported
Blogs
Supported
Chat/Messaging
Supported
Email Management
Supported
Employee Directory
Supported
Event Calendar
Supported
Newsletter Management
Supported
Photo Gallery
Supported
Social Sharing
Supported
Survey Management
Not Supported
Telephony
Supported
Video Chat
Supported
Voice Chat
Supported
Kanban Features
Collaboration Tools
Supported
Dependency Tracking
Supported
KPI Monitoring
Supported
Milestone Tracking
Supported
Multi-Board
Supported
Prioritization
Supported
Project Planning
Supported
Roadmapping
Supported
Supports Scrum
Supported
Task Management
Supported
Time Tracking
Supported
Knowledge Management Features
Artificial Intelligence (AI)
Supported
Cataloging / Categorization
Supported
Collaboration
Supported
Content Management
Supported
Decision Tree
Not Supported
Discussion Boards
Supported
Full Text Search
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
Live Chat Features
Canned Responses
Supported
Customizable Branding
Supported
Geo Targeting
Supported
Offline Form
Supported
Proactive Chat
Supported
Screen Sharing
Supported
Third Party Integration
Supported
Transfers / Routing
Supported
Website Visitor Tracking
Supported
Marketing Automation Features
A/B Testing
Supported
Analytics / ROI Tracking
Supported
Artificial Intelligence
Supported
Content / Blogging Platform
Supported
Customizable CTAs
Supported
Drip Campaigns
Supported
Dynamic Content
Supported
Landing Pages / Web Forms
Supported
Lead Scoring
Supported
Sales Intelligence
Supported
Search Marketing
Supported
Segmentation
Supported
Social Marketing
Supported
Website Visitor Tracking
Supported
Project Management Features
Agile Methodologies
Supported
Budget Management
Not Supported
Client Portal
Supported
Collaboration Tools
Supported
Cost-to-Completion Tracking
Supported
Customizable Templates
Supported
Gantt Charts
Supported
Idea Management
Supported
Kanban Board
Supported
Milestone Tracking
Not Supported
Portfolio Management
Not Supported
Resource Management
Supported
Time & Expense Tracking
Supported
Traditional Methodologies
Supported
Remote Work Features
Collaboration
Supported
Credential Management
Supported
Electronic Signature
Supported
Employee Monitoring
Supported
Live Chat
Supported
Meeting Management
Supported
Project Management
Supported
Remote Access
Supported
Remote Support
Supported
Screen Sharing
Supported
Softphone
Supported
Task Management
Supported
Time Zone Tracking
Supported
Video Chat
Supported
Web Conferencing
Supported
Scrum Features
Backlog Management
Supported
Collaboration Board
Supported
Daily Reports
Supported
Iteration Management
Supported
KPI Monitoring
Supported
Milestone Tracking
Supported
Prioritization
Supported
Progress Tracking
Supported
Release Planning
Supported
Roadmapping
Supported
Sprint Planning
Supported
Task Management
Supported
Task Management Features
Collaboration
Supported
Create Subtasks
Supported
Gamification
Supported
Gantt Charts
Supported
Mobile Access
Supported
Percent-Complete Tracking
Supported
Progress Tracking
Supported
Recurring Tasks
Supported
Reporting/Analytics
Supported
Spreadsheet View
Supported
Task Board View
Supported
Task Planning
Supported
Task Scheduling
Supported
Task Tracking
Supported
Time Tracking
Supported
To-Do List View
Supported
Team Communication Features
Activity / News Feed
Supported
Audio Calls
Supported
Calendar Management
Supported
Chat / Messaging
Supported
Discussion Threads
Supported
File Sharing
Supported
Mobile Access
Supported
Push Notifications
Supported
Search
Supported
Surveys & Feedback
Supported
Task Management
Supported
Video Conferencing
Supported
Time Tracking Features
Automatic Time Capture
Supported
Billable & Non-Billable Hours
Supported
Billing & Invoicing
Supported
Employee Database
Supported
Expense Tracking
Supported
Mobile Time Tracking
Supported
Multiple Billing Rates
Supported
Offline Time Tracking
Supported
Online Time Tracking
Supported
Overtime Calculation
Supported
Time per Project Reporting
Supported
Timesheet Management
Supported
Vacation / Leave Tracking
Supported
Website Builder Features
Auto Update
Supported
Content Import / Export
Supported
Drag & Drop
Supported
Invoices
Supported
Landing Pages / Web Forms
Supported
Newsletter Management
Not Supported
Online Booking
Supported
Online Store Builder
Supported
Pre-built Templates
Supported
Real Time Editing
Supported
SEO
Supported
Survey Builder
Not Supported
White Label
Not Supported
Work Management Features
Access Roles / Permissions
Supported
Calendar Management
Supported
Collaboration Tools
Supported
CRM
Supported
File Storage / File Sharing
Supported
Kanban
Supported
Messaging / Discussion
Supported
Performance Metrics
Supported
Project Management
Supported
Reporting / Analytics
Supported
Resource Management
Supported
Strategic Planning
Supported
Task Management
Supported
Time Tracking
Supported
Version Control
Supported
Workflow Management
Supported
Workflow Management Features
Access Controls/Permissions
Supported
Approval Process Control
Supported
Business Process Automation
Supported
Calendar Management
Supported
Compliance Tracking
Supported
Configurable Workflow
Supported
Customizable Dashboard
Supported
Document Management
Supported
Forms Management
Supported
Graphical Workflow Editor
Supported
Mobile Access
Supported
No-Code
Supported
Task Management
Supported
Third Party Integrations
Supported
Workflow Configuration
Supported
eCommerce Features
Catalog Management
Supported
Channel Management
Supported
CRM
Supported
Customer Accounts
Supported
Data Security
Supported
Email Marketing
Supported
Inventory Management
Supported
Kitting
Not Supported
Loyalty Program
Not Supported
Mobile Access
Supported
Multi-Store Management
Supported
Order Management
Supported
Product Configurator
Supported
Promotions Management
Supported
Returns Management
Supported
Reviews Management
Not Supported
SEO Management
Supported
Shopping Cart
Supported
Templates
Supported
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Help Desk Features
Alerts / Escalation
Supported
Automated Routing
Not Supported
Community Forums
Not Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
Incident Management
Supported
Interaction Tracking
Supported
IT Asset Management
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Not Supported
Multi-Channel Communication
Not Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Not Supported
Real-time Chat
Not Supported
Self Service Portal
Not Supported
Service Level Agreement (SLA) Management
Not Supported
Ticket Management
Not Supported
Lead Management Features
Activity Tracking
Supported
Campaign Management
Supported
Lead Capture
Supported
Lead Distribution
Not Supported
Lead Nurturing
Supported
Lead Scoring
Not Supported
Lead Segmentation
Not Supported
Pipeline Management
Supported
Prospecting Tools
Not Supported
Source Tracking
Not Supported
Compliance Features
Archiving & Retention
Supported
Artificial Intelligence (AI)
Not Supported
Audit Management
Supported
Compliance Tracking
Supported
Controls Testing
Supported
Environmental Compliance
Supported
FDA Compliance
Not Supported
HIPAA Compliance
Not Supported
Incident Management
Supported
ISO Compliance
Not Supported
OSHA Compliance
Not Supported
Risk Management
Not Supported
Sarbanes-Oxley Compliance
Not Supported
Surveys & Feedback
Not Supported
Version Control
Not Supported
Workflow / Process Automation
Supported
Contact Management Features
Activity Management
Not Supported
Appointment Management
Supported
Contact Database
Supported
Contact History
Supported
Contact Import/Export
Supported
Customer Pipeline
Supported
Email Marketing
Supported
Group Management
Supported
Interaction Tracking
Supported
Lead Management
Supported
Prospecting Tools
Supported
Sales Pipeline Management
Supported
Search / Filter
Supported
Segmentation
Not Supported
Shared Contacts
Supported
Social Media Integration
Not Supported
Employee Monitoring Features
Activity Monitoring
Not Supported
Browsing History
Not Supported
Email Monitoring
Not Supported
Keystroke Recording
Not Supported
Productivity Analysis
Supported
Remote Control
Not Supported
Screen Activity Recording
Not Supported
Time & Attendance
Not Supported
Time Tracking
Supported
Field Service Management Features
Billing & Invoicing
Supported
Contact Database
Supported
Contract Management
Supported
Customer Database
Supported
Dispatch Management
Supported
Electronic Signature
Supported
Inventory Management
Supported
Mobile Access
Supported
Payment Collection in the Field
Not Supported
Quotes / Estimates
Supported
Routing
Supported
Scheduling
Supported
Service History Tracking
Supported
Time Clock
Supported
Work Order Management
Supported
Inventory Control Features
Allocation
Supported
Barcoding
Supported
Cost Tracking
Supported
Forecasting
Not Supported
Item Management
Supported
Order Management
Supported
Procurement Management
Not Supported
Reorder Management
Not Supported
Serial Number Tracking
Supported
SKU / UPC Codes
Supported
Supplier Management
Supported
Inventory Management Features
Alerts/Notifications
Supported
Barcoding / RFID
Supported
Forecasting
Not Supported
Inventory Optimization
Not Supported
Kitting
Supported
Manufacturing Inventory Management
Supported
Mobile Access
Supported
Multi-Channel Management
Supported
Product Identification
Supported
Reorder Management
Not Supported
Reporting/Analytics
Supported
Retail Inventory Management
Not Supported
Supplier Management
Supported
Warehouse Management
Supported
Issue Tracking Features
Assignment Management
Supported
Dashboard
Supported
Escalation Management
Supported
Issue Auditing
Supported
Issue Scheduling
Supported
Knowledge Base
Supported
Project Management
Supported
Recurring Issues
Supported
Scheduling
Supported
Task Management
Supported
Route Planning Features
Capacity Planning
Not Supported
Drag & Drop Scheduling
Supported
Driver Management
Supported
Emergency Dispatch
Supported
GPS Tracking
Supported
Performance Metrics
Supported
Route Costing
Not Supported
Territory Management
Supported
Service Dispatch Features
Billing & Invoicing
Supported
Call Center Management
Supported
Contract Management
Supported
Customer Database
Supported
Inventory Control
Supported
Job Management
Supported
Job Tracking
Supported
Mobile Access
Supported
Routing
Supported
Scheduling
Supported
Self Service Portal
Supported
Service History Tracking
Supported
Technician Management
Supported
Work Order Management
Supported
Transportation Dispatch Features
Billing & Invoicing
Supported
Computer Aided Dispatch
Supported
Customer Database
Supported
Emergency Dispatch
Supported
Fuel Management
Not Supported
Mileage Tracking
Supported
Order Management
Not Supported
Routing
Supported
Scheduling
Supported
Vehicle Tracking
Supported
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Integrations
Active Directory
Supported
B2Metric
Supported
Business Card Reader
Supported
CallGear
Supported
Coresender
Supported
FlowUp
Supported
Google Drive
Supported
HubSpot Customer Platform
Supported
HubSpot Marketing Hub
Supported
Jotform
Supported
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Integrations
Active Directory
Not Supported
B2Metric
Not Supported
Business Card Reader
Not Supported
CallGear
Not Supported
Coresender
Not Supported
FlowUp
Not Supported
Google Drive
Not Supported
HubSpot Customer Platform
Not Supported
HubSpot Marketing Hub
Not Supported
Jotform
Not Supported
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