Audience
Field service teams looking to connect with other teams and mobile tools to quickly respond to and prevent issues
About ServiceNow Field Service Management
Connect field service with other teams and mobile tools to quickly respond to and prevent issues. Ensure the safety of both customers and workers. Boost customer satisfaction with efficient management. Complete work the first time Solve customer issues on the first visit. Automatically assign the most qualified people for the job and ensure they have the right info by integrating with customer service. Capabilities that scale with your business. Field Service Management groups key applications and capabilities into scalable packages that can grow with you as your needs change. Break down silos, automate workflows, and streamline processes. Reduce costs and increase revenue while you minimize efforts for your customers and employees. Improve deflection rates for dispatches and break down silos with integrated field and customer service connected to the rest of the business.
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Now you can eliminate human error and let FSM Grid AI-driven technology automate your scheduling, routing, work orders and inventory control. Our Field Service Management Software also connects your in-field team to your back-office seamlessly, while integrating your legacy systems effortlessly through the cloud or on your servers. And with IoT devices to predict failures, Our smart technology schedules the technician and equipment before the problem occurs. FSM Grid enables you to drive efficiency, streamline your processes and optimize your entire service management experience. Seamlessly integrate your CRMs, ERPs & accounting systems. FSM Grid enables seamless objective-based resource allocation, improves dispatch efficiency, and facilitates effortless work completion. With real-time optimization, you can instantly respond to unexpected business changes or emergency orders and re-schedule your mobile force.
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CrewTracks
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Introducing BlueFolder – Your Ultimate Service Management Solution
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Key Features:
Intuitive Work Order Management
Dispatch and Scheduling
Customer Relationship Management (CRM)
Mobile Accessibility
Billing, Invoicing, and Payments
Asset/Equipment and Contract Management
Customizable Reporting
Integration Capabilities
Choose BlueFolder and experience the transformation of your service management operations. Elevate customer satisfaction, increase efficiency, and drive success with the power of BlueFolder at your fingertips.
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Integrations
Company Information
ServiceNow
Founded: 2003
United States
www.servicenow.com/products/field-service-management.html
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
24/7 Live Support
Online
ServiceNow Field Service Management Frequently Asked Questions
ServiceNow Field Service Management Product Features
Field Service Management
Contact Database
Supported
Contract Management
Supported
Customer Database
Supported
Dispatch Management
Supported
Inventory Management
Supported
Mobile Access
Supported
Payment Collection in the Field
Supported
Routing
Supported
Scheduling
Supported
Time Clock
Supported
Work Order Management
Supported
Billing & Invoicing
Not Supported
Electronic Signature
Not Supported
Quotes / Estimates
Not Supported
Service History Tracking
Not Supported
