Audience

Field service teams looking to connect with other teams and mobile tools to quickly respond to and prevent issues

About ServiceNow Field Service Management

Connect field service with other teams and mobile tools to quickly respond to and prevent issues. Ensure the safety of both customers and workers. Boost customer satisfaction with efficient management. Complete work the first time Solve customer issues on the first visit. Automatically assign the most qualified people for the job and ensure they have the right info by integrating with customer service. Capabilities that scale with your business. Field Service Management groups key applications and capabilities into scalable packages that can grow with you as your needs change. Break down silos, automate workflows, and streamline processes. Reduce costs and increase revenue while you minimize efforts for your customers and employees. Improve deflection rates for dispatches and break down silos with integrated field and customer service connected to the rest of the business.

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Integrations

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Ratings/Reviews

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Company Information

ServiceNow
Founded: 2003
United States
www.servicenow.com/products/field-service-management.html

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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
24/7 Live Support
Online

ServiceNow Field Service Management Frequently Asked Questions

Q: What kinds of users and organization types does ServiceNow Field Service Management work with?
Q: What languages does ServiceNow Field Service Management support in their product?
Q: What kind of support options does ServiceNow Field Service Management offer?
Q: What other applications or services does ServiceNow Field Service Management integrate with?
Q: Does ServiceNow Field Service Management have a mobile app?
Q: What type of training does ServiceNow Field Service Management provide?

ServiceNow Field Service Management Product Features

Field Service Management

Contact Database
Contract Management
Customer Database
Dispatch Management
Inventory Management
Mobile Access
Payment Collection in the Field
Routing
Scheduling
Time Clock
Work Order Management
Billing & Invoicing
Electronic Signature
Quotes / Estimates
Service History Tracking

Tradesman Job Management

For Builders
For Electricians
For HVAC
For Plumbers
For Roofers
For Field Service Businesses
Quoting
Scheduling
Job Tracking
Invoicing
Reporting
Dispatch Management
Payments
Customer Database
Contract Management
Time Tracking