Audience
Field service teams looking to connect with other teams and mobile tools to quickly respond to and prevent issues
About ServiceNow Field Service Management
Connect field service with other teams and mobile tools to quickly respond to and prevent issues. Ensure the safety of both customers and workers. Boost customer satisfaction with efficient management. Complete work the first time Solve customer issues on the first visit. Automatically assign the most qualified people for the job and ensure they have the right info by integrating with customer service. Capabilities that scale with your business. Field Service Management groups key applications and capabilities into scalable packages that can grow with you as your needs change. Break down silos, automate workflows, and streamline processes. Reduce costs and increase revenue while you minimize efforts for your customers and employees. Improve deflection rates for dispatches and break down silos with integrated field and customer service connected to the rest of the business.
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Integrations
Company Information
ServiceNow
Founded: 2003
United States
www.servicenow.com/products/field-service-management.html
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
24/7 Live Support
Online
ServiceNow Field Service Management Frequently Asked Questions
Q: What kinds of users and organization types does ServiceNow Field Service Management work with?
ServiceNow Field Service Management works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does ServiceNow Field Service Management support in their product?
ServiceNow Field Service Management supports these languages: English.
Q: What kind of support options does ServiceNow Field Service Management offer?
ServiceNow Field Service Management offers support via 24/7 live support and online.
Q: What other applications or services does ServiceNow Field Service Management integrate with?
ServiceNow Field Service Management integrates with: 3CLogic, COZYROC SSIS+ Suite, and RadiantOne.
Q: Does ServiceNow Field Service Management have a mobile app?
Yes, ServiceNow Field Service Management has a mobile app for iPhone, Android, and iPad.
Q: What type of training does ServiceNow Field Service Management provide?
ServiceNow Field Service Management provides training in the form of documentation, live online, webinars, and in person.
ServiceNow Field Service Management Product Features
Field Service Management
Contact Database
Supported
Contract Management
Supported
Customer Database
Supported
Dispatch Management
Supported
Inventory Management
Supported
Mobile Access
Supported
Payment Collection in the Field
Supported
Routing
Supported
Scheduling
Supported
Time Clock
Supported
Work Order Management
Supported
Billing & Invoicing
Not Supported
Electronic Signature
Not Supported
Quotes / Estimates
Not Supported
Service History Tracking
Not Supported
