Barracuda RMM vs. Electric Comparison


Barracuda RMM Barracuda	Electric	+	+
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About Deliver high-quality remote security and support services. Create standardized service offerings with improving customers’ security posture in mind. As the first RMM tool with a built-in security assessment tool, MSPs can easily assess customer’s network and recommend services that are suitable for their customer. Monitor and manage all customers’ networks from a centralized dashboard. Schedule and automate routine tasks, remediate issues with over 200 pre-built scripts, and deliver multi-layered security services seamlessly. Promptly resolve customer issues with our free remote IT support tool, while tracking activities through the PSA ticketing tool of your choice. Comprehensive, brandable reports enable MSPs to easily demonstrate value to customers.	About Electric is reinventing how businesses manage their IT. Providing real-time IT support to 30,000 users and centralized IT management to over 600 customers, Electric offers companies a 50% reduction in IT spend and standardized security across devices, apps, and networks, whether you're on-site or remote. We have an 100+ person team ready and willing to help with IT support. Once the Electric App is enabled in your Slack workspace or Microsoft Teams tenant, your team will have access to chat with Electric whenever they need help. They'll get a response from a member of our team in 10 minutes or less (our average is 6 minutes). Electric's team of experts is trained to handle a wide range of support needs. From the most basic password reset through device crashes, we've got your team covered.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience MSPs and IT Professionals	Audience Companies with 10-500 employees
Support Phone Support Supported 24/7 Live Support Not Supported Online Not Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing Flexible based on your needs Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros Electric continues to improve and has taken a lot of the day-to-day support tickets- employee requests and tech issues and network problems. I can actually focus on my job vs helping someone who is locked out of their email because they forgot their password the third time this month. Electric fulfills all the requirements that are required in real-time support software. The response time is really less. It has very advanced features like real-time support Electric is great and easy to use remote monitoring software to manage and control every business IT systems and assets. I liked it's remote IT security and service management. It's stable and reliable. - I can slack electric and get a response within minutes- they almost always resolve my issue within an hour. - Super easy to set up and use. Cons They're a growing company so there's sometimes hiccups in service. We had to upgrade to get phone support vs the chat-based. There are no major cons, but I would like to receive updates more frequently. It would be great if it has better alerting system. - Sometimes approvals (from my own team) take a little bit, but not really Electric's fault.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Barracuda Founded: 2003 United States barracudamsp.com/product-details/barracuda-rmm-remote-monitoring-management/	Company Information Electric Founded: 2016 United States www.electric.ai
Alternatives Atera	Alternatives PeopleForce
MSP360 RMM MSP360	Montra Montra Technologies
ManageEngine RMM Central Zoho	Atera
LogMeIn Resolve GoTo	JumpCloud
SuperIT View All	Fortinet View All
Categories RMM Supported	Categories Cloud Management Supported Cloud Security Supported DNS Security Supported Endpoint Protection Supported Help Desk Supported Identity and Access Management (IAM) Supported Identity Management Supported IT Management Supported IT Security Supported IT Service Supported ITSM Supported Mobile Device Management (MDM) Supported Network Management Supported Onboarding Supported Privileged Access Management Supported Remote Support Supported RMM Supported SaaS Management Supported Service Desk Supported
RMM Features Deployment Management Supported For MSPs Supported IT Asset Management Supported Mobile Access Supported Network Monitoring Supported Patch Management Supported Real-time Alerts Supported Remediation Management Supported	RMM Features Deployment Management Supported For MSPs Supported IT Asset Management Supported Mobile Access Supported Network Monitoring Supported Patch Management Supported Real-time Alerts Supported Remediation Management Supported Show More Features Cloud Management Features Access Control Supported Billing & Provisioning Supported Capacity Analytics Supported Cost Management Supported Demand Monitoring Supported Multi-Cloud Management Supported Performance Analytics Supported SLA Management Supported Supply Monitoring Supported Workflow Approval Supported IT Management Features Capacity Monitoring Supported Compliance Management Supported Event Logs Supported Hardware Inventory Supported IT Budgeting Supported License Management Supported Patch Management Supported Remote Access Supported Scheduling Supported Software Inventory Supported User Activity Monitoring Supported IT Security Features Anti Spam Supported Anti Virus Supported Email Attachment Protection Supported Event Tracking Supported Internet Usage Monitoring Supported Intrusion Detection System Supported IP Protection Supported Spyware Removal Supported Two-Factor Authentication Supported Vulnerability Scanning Supported Web Threat Management Supported Web Traffic Reporting Supported IT Service Features Contract Management Supported Incident Management Supported IT Asset Management Supported Knowledge Management Supported Release Management Supported Self Service Portal Supported Service Catalog Supported Service Reporting Supported Ticket Management Supported Mobile Device Management (MDM) Features Automatic Device Recognition Supported Data Management Supported Deployment Management Supported Inventory Management Supported Maintenance Utilities Supported Procurement Management Supported Remote Update / Installation Supported Software Management Supported Synchronization Management Supported Wireless Network Support Supported Remote Support Features Diagnostic Tools Not Supported File Transfer Not Supported Live Chat Supported Real-time Chat Supported Remote Control Not Supported Screen Sharing Not Supported Session Recording Not Supported Session Transfer Not Supported Surveys & Feedback Not Supported
Integrations Adobe Creative Cloud Not Supported Box Not Supported Cisco Meraki Not Supported Datto SIRIS Not Supported Docusign Not Supported Dropbox Not Supported Jamf Now Not Supported Kaseya BMS Not Supported Kaseya VSA Not Supported LastPass Not Supported Microsoft 365 Not Supported Microsoft Teams Not Supported RingCentral RingEX Not Supported TanStack Not Supported Teamstack Supported Trello Not Supported TriNet Not Supported Ubiquity Not Supported VMware Cloud Not Supported Zoom Not Supported Show More Integrations View All 1 Integration	Integrations Adobe Creative Cloud Supported Box Supported Cisco Meraki Supported Datto SIRIS Supported Docusign Supported Dropbox Supported Jamf Now Supported Kaseya BMS Supported Kaseya VSA Supported LastPass Supported Microsoft 365 Supported Microsoft Teams Supported RingCentral RingEX Supported TanStack Supported Teamstack Not Supported Trello Supported TriNet Supported Ubiquity Supported VMware Cloud Supported Zoom Supported Show More Integrations View All 25 Integrations
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