Avaya SBC

Avaya SBC

Avaya
InGenius

InGenius

Upland Software
+
+

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About

The Avaya Session Border Controller for Enterprise (SBCE) is a robust solution designed to secure and optimize real-time communications across enterprise networks. It serves as a critical component in SIP-based Unified Communications (UC) environments, providing essential functionalities such as security, interoperability, and scalability. The SBCE is available in two versions: Standard Services and Advanced Services, catering to varying organizational needs. In an HA configuration, SBC servers are deployed in pairs. Each pair has one SBC acting as the primary, while the other SBC is the secondary. Both servers are controlled by a single EMS or a replicated EMS pair. With this product, customers can benefit from Avaya’s extensive experience in SIP trunk deployments and supporting large numbers of enterprise users.

About

InGenius Connector Enterprise expertly integrates existing telephone systems into leading CRMs, with an enterprise-proven solution. Using innovative computer telephony integration (CTI) that offers maximum configuration flexibility and security, Upland InGenius easily adapts to unique contact center needs. Backed by reliable expertise and superior customer care built over 20 years in the enterprise telephony space, InGenius helps contact centers increase productivity and enhance the customer experience. InGenius Connector Enterprise equips contact centers with features like screen pop, click-to-dial, automated call logging and call reports. The solution enables agents to efficiently serve customers and see a comprehensive view of interactions for intelligent decision-making. Supported CRMs: Microsoft Dynamics 365, Salesforce, ServiceNow Supported Phone Systems: Asterisk, Avaya, Cisco, Genesys, Mitel

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Enterprises requiring a tool to enhance the security, scalability, and interoperability of their SIP-based communication infrastructures

Audience

Enterprise sales and service teams with phone agents or a contact center

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Avaya
Founded: 2000
United States
documentation.avaya.com/bundle/AvayaSBCoverviewandspecification_r10_2/page/Avaya_SBCE_overview.html

Company Information

Upland Software
Founded: 2010
United States
uplandsoftware.com/ingenius/

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Ekinops SBC

Ekinops SBC

Ekinops

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Tracking Features

Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
CRM
IVR / Voice Recognition
Keyword Tracking

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Telephony Features

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP

Integrations

Salesforce
Salesforce Agentforce Service

Integrations

Salesforce
Salesforce Agentforce Service
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