XCALLY

XCALLY

Xenialab
+
+

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About

AutoReach is a high volume power dialer for the modern sales team that believes the customer journey starts on the first call. Increase connect rate by 30% and talk time by 300% per hour for more quality conversations with prospects. AI powered dial list generation + prioritization. Power, Preview, Blended, and Predictive Dialing Modes. Easily switch between dialing modes best suited to your processes. Deploy in minutes to sales reps that are instantly more prepared to personalize the next call with familiar Salesforce usability.

About

XCALLY is a simple, scalable and fast to deploy Omnichannel Contact center software. In addition to Omnichannel modules, it provides lots of tools fundamental for your call center activities: - IVR designer, Predictive Dialer, Scripting tool, Dashboards, Realtime panels and Analytics for administrator and supervisors; - WebRTC, Windows softphone and Omnichannel unified web GUI for agents. XCALLY is integrated via API with several external products, providers and technologies, like CRM, ticketing systems, AI tools, bots, TTS, ASR, social media and messaging apps.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Sales teams that need a powerful sales dialer

Audience

XCALLY is the complete solution for Omnichannel call centers and contact centers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 4.7 / 5

Pros & Cons from Real Users

Pros

  • XCALLY helps us track all the customer information in one place! It replaced our existing phones since we are now working from home. The Xcally team was able to bring our other phone number. What's more is that we now have SMS and a smart call queue that manages a lot of customer questions without us having to pick up the phone.
  • xCally have a great single user interface, they cover all media types with the inclusion of their open channel to design your own custom channels, excellent IVR configurator with easy integration and extensive feature options. The core features include everything that a Contact Center would require and include most of the commonly used native integrations for CRM/ERP/Ticketing solutions. The custom integration abilities exceed most systems I have come across and are predominantly able to be configured via the GUI. Their included softphone / agent control bar is superior to any other I have experienced, being discrete and always visible. xCally is a perfect solution for SMB to enterprise Contact Center solutions and highly recommended.
  • It's omnichannel. No need for additional windows or apps. Voice, SMS, web chat, Email, FAX and social media in one place. It works in a web browser so there is nothing to download and nothing to install. It has out of the box integration to business critical apps and has a very well documented API. It has visual IVR designer with text to speech and speech recognition. It has artificial intelligence connectors so it's easy to build voicebots and chatbots or even run sentimental analysis reports on call recordings.

Cons

  • Nothing really. The system was fast and easy to install, and the team was great to understand what we needed to do, and got it done quickly.
  • There is little to dislike about xCally however the real-time and historic reporting abilities could be enhanced, and the scalability can be challenging. I have no doubt that future enhancements will address this.
  • Since XCALLY is more like a toolbox somethings are not built in or ready to use and i had to build them but it was a breeze.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

AutoReach
Founded: 2017
United States
autoreach.io

Company Information

Xenialab
Founded: 2007
Italy
www.xcally.com

Alternatives

Alternatives

uContact

uContact

net2phone
Voiptime Contact Center

Voiptime Contact Center

Voiptime Cloud

Categories

Categories

Auto Dialer Features

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Predictive Dialer Features

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Auto Dialer Features

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Predictive Dialer Features

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Business Phone Systems Features

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

IVR Features

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Integrations

Salesforce
Amazon Lex
Chatdesk
Dialogflow
Dialpad Connect
Dialpad Support
Facebook
Freshsales
Microsoft Dynamics 365
Microsoft Teams
Salesloft
ServiceNow
Sugar Sell
Telegram
Twilio
Viber
Video RTC
X (Twitter)
Zendesk
Zoho CRM

Integrations

Salesforce
Amazon Lex
Chatdesk
Dialogflow
Dialpad Connect
Dialpad Support
Facebook
Freshsales
Microsoft Dynamics 365
Microsoft Teams
Salesloft
ServiceNow
Sugar Sell
Telegram
Twilio
Viber
Video RTC
X (Twitter)
Zendesk
Zoho CRM
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