Atria vs. Track-It! Comparison


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About Growth isn’t guaranteed. That’s why we created Atria, the unified Active Directory, Workspace, and Microsoft 365 management portal that helps managed services providers like you scale more successfully. Atria gives you the solutions you need to automate and standardize service delivery, reducing helpdesk tickets and escalations dramatically improving operational efficiency. Whether you need to streamline service tickets and tasks, supercharge your helpdesk, or empower customers with self-service, Atria can help—and save you measurable time and money you’ll start realizing in no time. With over 20 years in the managed services industry, Atria is specifically designed to help your business grow. Most Helpdesk tools are either ticketing systems – capture info and then do the job, or Workflow – move the job around teams. Only Atria takes the actual tasks you do from user provisioning to license purchasing and streamlines them.	About Track-It! is the best IT helpdesk software for IT teams, delivering a powerful suite of integrated modules for help desk, asset management, knowledge management, change management, purchase management and endpoint management features like patch management, software deployment, and mobile device management, all at an affordable price. Eliminate manual processes that lead to numerous emails, stacks of sticky notes, problems falling through the cracks, overworked help desk staff and no way to track or prioritize tasks. Track-It! provides automated ticket creation, categorization, routing and prioritization to streamline your help desk ticketing process. The help desk is the central hub of your IT operation. The help desk ticketing features in Track-It! have the right combination of functionality and ease of use that will allow your team to more easily keep track of their work, prioritize open tickets, track time spent on IT tasks and monitor the top issues impacting your business.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Not Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies searching for a solution to manage and improve their cloud operations	Audience Companies and teams in search of a help desk and ticketing solution to improve their services
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing $995.00/one-time Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Atria Founded: 2018 New Zealand getatria.com	Company Information BMC Helix Founded: 2025 United States www.trackit.com
Alternatives Atera	Alternatives ServiceNow
Securden Unified PAM MSP Securden	Infizo Desk Infizo
Encapto	Richdesk
Pax8	ProProfs Help Desk ProProfs
SP IT Helpdesk SP Marketplace View All	everything HelpDesk GroupLink View All
Categories MSP Supported SaaS Management Supported	Categories Help Desk Supported
	Show More Features Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Not Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported
Integrations Active Directory Supported Infraon IMS Not Supported Microsoft 365 Supported Microsoft Exchange Supported View All 3 Integrations	Integrations Active Directory Not Supported Infraon IMS Supported Microsoft 365 Not Supported Microsoft Exchange Not Supported View All 1 Integration
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