Atomicwork vs. kjello Comparison


Atomicwork	kjello hagel IT-Services GmbH	+	+
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With native ITSM capabilities, AssetSonar helps track and optimize hardware, software, licenses, and service workflows, reducing risks, controlling IT expenditures, and enhancing compliance. The platform features real-time asset context via its IT Graph, which links tickets, assets, software, and users, enabling faster issue resolution and improved decision-making. With integrated patch management, software governance, and automated workflows, AssetSonar streamlines IT operations, enhances service delivery, and supports more efficient offboarding processes. 118 Ratings Visit Website Zendesk Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. 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Key Capabilities: • Process Orchestration: Manage complex, non-linear workflows across departments without replacing core systems. • Enterprise iPaaS: Native connectors for the main systems of records to unify data silos. • Agentic AI: Deploy autonomous AI agents for document analysis and task execution using a BYOLLM (Bring Your Own LLM) engine. • Security: SOC2 Type II and ISO 27001 certified with granular RBAC. Empower your team to modernize operations and reduce the development backlog with Pipefy. 594 Ratings Visit Website Setyl Setyl is an IT asset and license management platform (ITAM) that combines hardware and software asset management in one. The platform integrates with 100+ systems, including Microsoft, Google, MDM, RMM, IAM, SSO, HR, helpdesk tools, and more. Use Setyl to gain full visibility and control over your IT assets, SaaS applications, software licenses, users, vendors, and spend in one place — helping you: ✓ Automate and scale daily IT operations, including inventory management and user on/offboarding. ✓ Identify and cut wasted IT spend. ✓ Prepare for audits and stay compliant, including with SOC 2 and ISO 27001. With an intuitive interface, native integrations, and one-on-one support at every step, the platform is fast to deploy, easy to use, and built for collaboration. Features include: IT asset and license inventory, full asset lifecycle management, software renewal management, license rightsizing, employee onboarding and offboarding, vendor audits, and spend tracking. 48 Ratings Visit Website Auvik Auvik's cloud-based network monitroing and management software gives you instant insight into the networks you manage, and automates complex and time-consuming network tasks. You get complete network visibility and control. 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Maintain complete control and visibility and meet SLAs with monitoring of all automation from a single pane of glass and get custom alerts via emails or SMS. Managed Smart Queues dynamically scale resources for high-volume workloads, reducing process times while the self-service portal enables business users to run and monitor workflows independently. ActiveBatch meets security and compliance standards, with ISO 27001 and SOC 2, Type II certifications, encrypted connections and regular third-party tests, always keeping security at the forefront. Along with ongoing product advancements, get the added benefit of 24x7 support and on-site training. 383 Ratings Visit Website
About Be there for your employees, round the clock, with our AI-powered support assistant that can be trained to meet your business needs. Atomicwork offers something unique for every team that's working with your employees, and makes it easy for your to break down the silos between them. Atomicwork eliminates up to 80% of the manual workflows handled by your IT team to reduce distraction for your employees and help them be productive. Atomicwork saves your HR team from ops hell, enabling them to become strategic partners to maximize the value for your employees, from onboarding to offboarding. Atomicwork lets your finance teams provide seamless support to employees while ensuring they can stay on top of best practices, compliance needs, and external dependencies. Streamline incoming requests from employees, assign them to the right expert, and collaborate to fulfill them.	About kjello is Managed IT for small and mid-sized companies - your IT department as a service. A self-service portal lets employees request devices, software and access in a few clicks, and on- and offboarding is completed in minutes instead of days. Modules cover firewall and network, backup, servers, telephony (3CX/Placetel), endpoint detection and response (EDR) and Microsoft 365 / Google Workspace management. Everything runs on German hosting, is GDPR compliant and enforces multi-factor authentication. Support is delivered by real people with an average first response time of 4 minutes and a rating of 4.9/5. kjello is built by hagel IT-Services GmbH in Hamburg, active since 2004 with 32 colleagues and more than 150 companies supported. Pricing follows a simple CORE / PLUS / PROJECTS model.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience IT teams in need of an AI solution to streamline incoming requests, route them to the right team and manage them from creation to closure effortlessly	Audience Small and mid-sized companies (10-250 employees) in Germany that need a complete IT department as a service: managing directors, office and HR teams handling device, software and access management, and IT managers looking to outsource day-to-day IT operations.
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos No images available
Pricing $90/employee/year Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Not Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Atomicwork Founded: 2022 United States www.atomicwork.com	Company Information hagel IT-Services GmbH Founded: 2004 Germany www.kjello.de
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Categories AI Service Management (AISM) Supported AI Tools Supported AI-Powered ITSM Tools Supported Change Management Supported Employee Experience Supported Incident Management Supported IT Asset Management Supported IT Automation Supported IT Management Supported IT Service Supported ITSM Supported Service Request Management Supported Software Asset Management (SAM) Supported Workflow Automation Supported	Categories IT Service Supported

Integrations Azure DevOps Supported BambooHR Supported Checkr Supported Confluence Supported GitHub Supported Google Drive Supported Google Workspace Supported Iru Supported Jira Supported Microsoft 365 Supported Microsoft Entra ID Supported Microsoft Intune Supported Microsoft Outlook Supported Microsoft SharePoint Supported Microsoft Teams Supported Okta Supported PagerDuty Supported Salesforce Supported Workday HCM Supported Show More Integrations View All 26 Integrations	Integrations Azure DevOps Not Supported BambooHR Not Supported Checkr Not Supported Confluence Not Supported GitHub Not Supported Google Drive Not Supported Google Workspace Not Supported Iru Not Supported Jira Not Supported Microsoft 365 Not Supported Microsoft Entra ID Not Supported Microsoft Intune Not Supported Microsoft Outlook Not Supported Microsoft SharePoint Not Supported Microsoft Teams Not Supported Okta Not Supported PagerDuty Not Supported Salesforce Not Supported Workday HCM Not Supported Show More Integrations
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