Atomicwork vs. Xurrent Comparison


Atomicwork	Xurrent
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Atomicwork	Xurrent
		Related Products Freshservice If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more. 4.6 out of 5 stars 2,199 Ratings Visit Website for Freshservice Serviceaide Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility. 4.2 out of 5 stars 244 Ratings Visit Website for Serviceaide SuperOps SuperOps is the AI-native unified platform for modern MSPs and internal IT teams. It replaces the typical four-to-six-tool IT operations stack - PSA, RMM, helpdesk, MDM, asset tracking, network monitoring, patch management and IT documentation - with a single, built-as-one platform on a shared data layer. That architectural choice is what makes the rest of the platform work, particularly its agentic AI. Monica AI, SuperOps' intelligence layer, was designed alongside the platform from day one. It triages tickets, surfaces patch and CVE risks, drafts worklogs, suggests knowledge base articles, and increasingly handles fully autonomous workflows for routine work. SuperOps supports Windows, macOS, Linux, iOS, iPadOS and Android, integrates with the IT and MSP ecosystem (Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, SentinelOne and more), and bundles Splashtop and ISL Online remote access free. Transparent pricing, fast deployment, founder-led product investment. 4.5 out of 5 stars 297 Ratings Visit Website for SuperOps NinjaOne NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency. NinjaOne is a Leader in the Gartner Magic Quadrant for Endpoint Management Tools. The company is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. 4.7 out of 5 stars 6,907 Ratings Visit Website for NinjaOne EZO AssetSonar AssetSonar is a comprehensive IT asset management platform that provides real-time visibility into your entire digital infrastructure. Track and optimize hardware, software, and license management to reduce risks, control IT spend, and improve compliance. AssetSonar is an IT asset management and IT service management platform that provides real-time visibility across your entire digital infrastructure. With native ITSM capabilities, AssetSonar helps track and optimize hardware, software, licenses, and service workflows, reducing risks, controlling IT expenditures, and enhancing compliance. The platform features real-time asset context via its IT Graph, which links tickets, assets, software, and users, enabling faster issue resolution and improved decision-making. With integrated patch management, software governance, and automated workflows, AssetSonar streamlines IT operations, enhances service delivery, and supports more efficient offboarding processes. 4.5 out of 5 stars 119 Ratings Visit Website for EZO AssetSonar Zendesk Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. 4.3 out of 5 stars 8,616 Ratings Visit Website for Zendesk Pipefy Pipefy is the AI-driven Business Orchestration and Automation Technologies (BOAT) platform that delivers enterprise results in days, not months. Designed as a secure orchestration layer, Pipefy bridges the gap between rigid legacy systems (ERPs/CRMs) and agile business needs. It allows IT teams to centralize disparate processes under a single control plane, eliminating Shadow IT through an Adaptive Governance framework. Key Capabilities: • Process Orchestration: Manage complex, non-linear workflows across departments without replacing core systems. • Enterprise iPaaS: Native connectors for the main systems of records to unify data silos. • Agentic AI: Deploy autonomous AI agents for document analysis and task execution using a BYOLLM (Bring Your Own LLM) engine. • Security: SOC2 Type II and ISO 27001 certified with granular RBAC. Empower your team to modernize operations and reduce the development backlog with Pipefy. 4.6 out of 5 stars 594 Ratings Visit Website for Pipefy Setyl Setyl is an IT asset and license management platform (ITAM) that combines hardware and software asset management in one. The platform integrates with 100+ systems, including Microsoft, Google, MDM, RMM, IAM, SSO, HR, helpdesk tools, and more. Use Setyl to gain full visibility and control over your IT assets, SaaS applications, software licenses, users, vendors, and spend in one place — helping you: ✓ Automate and scale daily IT operations, including inventory management and user on/offboarding. ✓ Identify and cut wasted IT spend. ✓ Prepare for audits and stay compliant, including with SOC 2 and ISO 27001. With an intuitive interface, native integrations, and one-on-one support at every step, the platform is fast to deploy, easy to use, and built for collaboration. Features include: IT asset and license inventory, full asset lifecycle management, software renewal management, license rightsizing, employee onboarding and offboarding, vendor audits, and spend tracking. 4.8 out of 5 stars 49 Ratings Visit Website for Setyl Auvik Auvik's cloud-based network monitroing and management software gives you instant insight into the networks you manage, and automates complex and time-consuming network tasks. You get complete network visibility and control. Real-time network mapping & inventory means you'll always know exactly whats where, even as your users move. Automated config backup & restore on network devices means you'll mitigate network risk with no manual effort. And deep network traffic insights is a game changer. Whether you are a corporate IT professional or a Managed Service Provider, Auvik has a simple, out of the box solution for you and your team that only take minutes to deploy. 4.5 out of 5 stars 679 Ratings Visit Website for Auvik ActiveBatch Workload Automation ActiveBatch by Redwood makes setting up and launching automation easy with no custom scripting required. With a low-code Super REST API adapter, over 100 pre-built job steps and a user-friendly drag-and-drop workflow designer, you can integrate across any system, application and data source, on-prem, in the cloud or in hybrid environments. Maintain complete control and visibility and meet SLAs with monitoring of all automation from a single pane of glass and get custom alerts via emails or SMS. Managed Smart Queues dynamically scale resources for high-volume workloads, reducing process times while the self-service portal enables business users to run and monitor workflows independently. ActiveBatch meets security and compliance standards, with ISO 27001 and SOC 2, Type II certifications, encrypted connections and regular third-party tests, always keeping security at the forefront. Along with ongoing product advancements, get the added benefit of 24x7 support and on-site training. 4.5 out of 5 stars 383 Ratings Visit Website for ActiveBatch Workload Automation
Atomicwork: About Be there for your employees, round the clock, with our AI-powered support assistant that can be trained to meet your business needs. Atomicwork offers something unique for every team that's working with your employees, and makes it easy for your to break down the silos between them. Atomicwork eliminates up to 80% of the manual workflows handled by your IT team to reduce distraction for your employees and help them be productive. Atomicwork saves your HR team from ops hell, enabling them to become strategic partners to maximize the value for your employees, from onboarding to offboarding. Atomicwork lets your finance teams provide seamless support to employees while ensuring they can stay on top of best practices, compliance needs, and external dependencies. Streamline incoming requests from employees, assign them to the right expert, and collaborate to fulfill them.	Xurrent: About Xurrent is an enterprise service management (ESM) solution for seamless collaboration between internal and external service providers. Xurrent is the only ESM solution that makes it possible for all internal departments, like IT, HR and Facilities, to work together seamlessly with each other, as well as with the managed service providers to which some services have been outsourced. In addition to supporting the ITIL processes, Xurrent also provides fully integrated knowledge management, time tracking and project management capabilities. For enterprise employees, Xurrent is the Self Service app that is always there for them whenever they need some help. Apart from Xurrent's ITSM and ESM capabilities that support the ITIL and KCS practices, Xurrent uniquely supports the SIAM approach. This management approach is becoming increasingly important as enterprises rely on ever-more external providers.
Atomicwork: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Xurrent: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Atomicwork: Audience IT teams in need of an AI solution to streamline incoming requests, route them to the right team and manage them from creation to closure effortlessly	Xurrent: Audience Multinational companies or companies with a large number of outsourced services and MSPs
Atomicwork: Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Xurrent: Support Phone Support Supported 24/7 Live Support Supported Online Supported
Atomicwork: API Offers API Not Supported	Xurrent: API Offers API Supported
Atomicwork: Screenshots and Videos View more images or videos	Xurrent: Screenshots and Videos View more images or videos
Atomicwork: Pricing $90/employee/year Free Version Not Supported Free Trial Supported	Xurrent: Pricing $0 per month Freemium Which plan is best for your organization? The Freemium and Basic plans are an ideal starting point for service providers that support multiple external customers, as well as IT and HR departments of small to midsize businesses. IT, Marketing and Facilities Management departments of larger companies wanting to streamline their workflows will find the Standard plan best suited for their needs, provided that their workflows do not need the involvement of other departments. The Premium plan is intended for enterprises, government agencies and large MSPs with mature enterprise service management (ESM) requirements and advanced workflow automation objectives. Free Version Supported Free Trial Supported
Atomicwork: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Xurrent: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Atomicwork: Training Documentation Not Supported Webinars Not Supported Live Online Supported In Person Not Supported	Xurrent: Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Atomicwork: Company Information Atomicwork Founded: 2022 United States www.atomicwork.com	Xurrent: Company Information Xurrent Founded: 2010 United States www.xurrent.com
Atomicwork: Alternatives Ravenna	Xurrent: Alternatives ALVAO IT Service Management ALVAO 5.0 out of 5 stars
Atomicwork: Serval	Xurrent: EV Service Manager EasyVista 5.0 out of 5 stars
Atomicwork: Freshservice Freshworks 4.6 out of 5 stars	Xurrent: Ivanti ITSM Ivanti 5.0 out of 5 stars
Atomicwork: SysAid SysAid Technologies 4.7 out of 5 stars	Xurrent: Virima Virima Inc. 5.0 out of 5 stars
Atomicwork: ManageEngine ServiceDesk Plus ManageEngine 5.0 out of 5 stars View All	Xurrent: ServiceNow IT Service Management ServiceNow View All
Atomicwork: Categories AI Service Management (AISM) Supported AI Tools Supported AI-Powered ITSM Tools Supported Change Management Supported Employee Experience Supported Incident Management Supported IT Asset Management Supported IT Automation Supported IT Management Supported IT Service Supported ITSM Supported Service Request Management Supported Software Asset Management (SAM) Supported Workflow Automation Supported	Xurrent: Categories Change Management Supported Cloud Cost Management Supported Configuration Management Supported IT Service Supported ITSM Supported MSP Supported Service Desk Supported
	Xurrent: Change Management Features Approval Workflow Supported Audit Trail Supported Automated Notifications Not Supported Change Calendar Supported Change Planning Supported Compliance Management Supported Prioritization Supported Release Management Supported Task Management Supported Tracking & Reporting Not Supported Training Management Not Supported IT Service Features Contract Management Supported Incident Management Supported IT Asset Management Supported Knowledge Management Supported Release Management Supported Self Service Portal Supported Service Catalog Supported Service Reporting Supported Ticket Management Supported ITSM Features Asset Tracking Supported Availability Management Supported Change Management Supported Configuration Management Supported Contract/License Management Supported Dashboard Supported Incident Management Supported Problem Management Supported Project Management Supported Release & Deployment Management Supported Self Service Portal Supported Show More Features Cloud Cost Management Features Cost Reduction Optimization Supported Dashboard Supported Data Import/Export Supported Data Storage Supported Data Visualization Supported Resource Usage Reporting Not Supported Roles / Permissions Supported Spend and Cost Reporting Supported Configuration Management Features Access Control / Permissions Supported Application Deployment Supported Automated Provisioning Supported Infrastructure Automation Supported Node Management Supported Orchestration Supported Reporting Analytics / Visualization Supported Task Management Supported Service Desk Features Change Management Supported CMDB Supported Incident Management Supported IT Asset Management Supported Knowledge Base Supported Mobile Access Supported Procurement Management Supported Remote Control Supported Self Service Portal Supported SLA Management Supported
Atomicwork: Integrations Jira Supported Okta Supported ADP Workforce Now Supported Azure DevOps Supported BMC Helix ITSM Not Supported Checkr Supported GitHub Supported Google Drive Supported Google Workspace Supported Jira Work Management Not Supported Microsoft Intune Supported Microsoft Outlook Supported Microsoft Teams Supported NetSuite Supported Notion Supported PagerDuty Supported SIGNL4 Not Supported Virima Not Supported WordPress Supported Show More Integrations View All 26 Integrations	Xurrent: Integrations Jira Supported Okta Supported ADP Workforce Now Not Supported Azure DevOps Not Supported BMC Helix ITSM Supported Checkr Not Supported GitHub Not Supported Google Drive Not Supported Google Workspace Not Supported Jira Work Management Supported Microsoft Intune Not Supported Microsoft Outlook Not Supported Microsoft Teams Not Supported NetSuite Not Supported Notion Not Supported PagerDuty Not Supported SIGNL4 Supported Virima Supported WordPress Not Supported Show More Integrations View All 10 Integrations
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