Aspect Workforce

Aspect Workforce

Aspect, an Alvaria Brand
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About

Elevate your employee engagement and maximize contact center productivity without increasing cost. Aspect Workforce (formerly Alvaria Workforce & Aspect Workforce Management) gives you the tools your organization needs to maximize efficiency, monitor, improve and reward agent performance and reduce turnover. Starting with our market-leading workforce optimization capabilities, the WEM Suite adds employee-centric agent experience capabilities such as game mechanics. The result of this combination is the most powerful, most comprehensive workforce engagement solution in the market. Employ Aspect Workforce to get the most from your contact center technology, whether your team is working on-site, remotely on-the-go or in a work-from-home setting. Choose the tools you need from our WEM portfolio and start achieving high-quality customer interactions, better customer experiences and more engaged agents — all at a lower operating cost.

About

Reslink is a workforce and facilities management system suitable for facilities service providers. It can be used to manage a wide range of FM services. Workforce onboarding, training and offboarding. Task assignment and scheduling. Time and attendance monitoring. Soft FM service provision. Asset and inventory management. Integration with third-party systems, such as ERP applications, and IoT technology is available. The Demo will represent a small part of our Admin-panel platform. You can always contact us to get to know more or ask for more features. Project planning and consultancy is part of our business. With our expertise, we can help you transform your business to become fully digital and remain to comply with your existing processes. A workforce and facilities management system for facilities management service providers to build processes that represent every aspect of a facilities management service contract.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

For companies looking for a management app to engage workforce concerns and activities

Audience

Companies searching for a workforce and facilities management system solution

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$10 per month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 4.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Easy of use, Nice interface with combination of features to easily perform BAU tasks. Cloud version has improved speed and minimized downtime.

Cons

  • Can be a bit overwhelming to new users but with guidance easily overcome.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Aspect, an Alvaria Brand
Founded: 2021
United States
www.aspect.com

Company Information

Reslink Solutions
Founded: 2005
Finland
www.reslink.fi/

Alternatives

Alternatives

InnoMaint

InnoMaint

Innomaint CMMS
Daxium-Air

Daxium-Air

Daxium
UpKeep

UpKeep

UpKeep Maintenance Management
eWorkOrders CMMS

eWorkOrders CMMS

Information Professionals, Inc.

Categories

Categories

Workforce Management Features

Budgeting & Forecasting Not Supported
Contractor Management Not Supported
Employee Lifecycle Management Not Supported
Labor Projection Not Supported
Performance Appraisal Not Supported
Recruiting Management Not Supported
Scheduling Supported
Skills Tracking Not Supported
Time & Attendance Supported
Variable Workforce Not Supported

Facility Management Features

Asset Management Supported
Commercial Properties Supported
Equipment Management Supported
Facility Scheduling Supported
Incident Management Supported
Inspection Management Supported
Inventory Control Supported
Maintenance Tracking Supported
Preventive Maintenance Not Supported
Residential Properties Supported
Room Scheduling Not Supported
Schools Supported
Space Planning Not Supported
Vendor Management Not Supported
Visitor Management Not Supported
Work Order Management Supported

Field Service Management Features

Billing & Invoicing Not Supported
Contact Database Supported
Contract Management Not Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Not Supported
Routing Not Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

Fixed Asset Management Features

Asset Budgeting Not Supported
Asset Lifecycle Management Not Supported
Audit Trail Supported
Barcoding / RFID Not Supported
Depreciation Management Not Supported
Disposal Management Not Supported
Document Management Not Supported
Inventory Tracking Supported
Tax Management Not Supported

Maintenance Management Features

Asset Tracking Not Supported
Billing & Invoicing Not Supported
Calibration Management Not Supported
Dispatch Management Not Supported
Inventory Control Supported
Inventory Management Supported
Key & Lock Management Supported
Mobile Access Not Supported
Planning Calendar Supported
Predictive Maintenance Supported
Preventive Maintenance Not Supported
Purchasing Not Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Mobility Features

App Management Not Supported
Barcode Scanning Not Supported
Compliance Management Not Supported
Content Management Not Supported
Data Collection Not Supported
Data Management Not Supported
File Management Not Supported
Forms Automation Supported
Mobile Messaging Not Supported
Remote Access Not Supported
Remote Systems Monitoring Not Supported

Time Tracking Features

Automatic Time Capture Supported
Billable & Non-Billable Hours Not Supported
Billing & Invoicing Not Supported
Employee Database Supported
Expense Tracking Not Supported
Mobile Time Tracking Supported
Multiple Billing Rates Not Supported
Offline Time Tracking Supported
Online Time Tracking Supported
Overtime Calculation Not Supported
Time per Project Reporting Not Supported
Timesheet Management Supported
Vacation / Leave Tracking Supported

Integrations

Aspect Performance Supported
Aspect Quality Supported
Chatterbox Supported

Integrations

Aspect Performance Not Supported
Aspect Quality Not Supported
Chatterbox Not Supported
Claim Aspect Workforce and update features and information
Claim Aspect Workforce and update features and information