Aspect Workforce

Aspect Workforce

Aspect, an Alvaria Brand
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About

Elevate your employee engagement and maximize contact center productivity without increasing cost. Aspect Workforce (formerly Alvaria Workforce & Aspect Workforce Management) gives you the tools your organization needs to maximize efficiency, monitor, improve and reward agent performance and reduce turnover. Starting with our market-leading workforce optimization capabilities, the WEM Suite adds employee-centric agent experience capabilities such as game mechanics. The result of this combination is the most powerful, most comprehensive workforce engagement solution in the market. Employ Aspect Workforce to get the most from your contact center technology, whether your team is working on-site, remotely on-the-go or in a work-from-home setting. Choose the tools you need from our WEM portfolio and start achieving high-quality customer interactions, better customer experiences and more engaged agents — all at a lower operating cost.

About

OpenElevator is the first platform to use a proprietary algorithm that provides companies with a permanent solution to employee turnover. It transforms employee retention from a gut-feel guessing game to data-driven decision making so you actually get results. The platform makes it easy to 1) quickly know which employees are at high risk of quitting & why, 2) retain those employees for the long term with bespoke retention strategies, and 3) know who works well together to optimize performance. Because OpenElevator provides straightforward answers to critical questions, leaders are able to quickly gain control and measurably lower turnover. Our clients include large and small and many others from various industries. From small startups to international Fortune 500s, including companies like UBS, Gotham Telecom, OpenElevator’s data-based employee retention strategies have helped companies all around the world solve the problem of high turnover.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

For companies looking for a management app to engage workforce concerns and activities

Audience

Companies of all sizes

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$75 per employee
Includes unlimited complimentary consultation, with no long-term commitment, no annual fees, or hidden costs
Free Version
Free Trial

Reviews/Ratings

Overall 4.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 4.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • Easy of use, Nice interface with combination of features to easily perform BAU tasks. Cloud version has improved speed and minimized downtime.

Cons

  • Can be a bit overwhelming to new users but with guidance easily overcome.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Aspect, an Alvaria Brand
Founded: 2021
United States
www.aspect.com

Company Information

OpenElevator
United States
openelevator.com

Alternatives

Alternatives

ExitPro

ExitPro

Retensa
Sparkbay

Sparkbay

Sparkbay Technologies

Categories

Categories

Integrations

Aspect Performance
Aspect Quality
Chatterbox

Integrations

Aspect Performance
Aspect Quality
Chatterbox
Claim Aspect Workforce and update features and information
Claim Aspect Workforce and update features and information
Claim OpenElevator and update features and information
Claim OpenElevator and update features and information