Aspect WorkforceAspect, an Alvaria Brand
|
||||||
Related Products
|
||||||
About
Elevate your employee engagement and maximize contact center productivity without increasing cost. Aspect Workforce (formerly Alvaria Workforce & Aspect Workforce Management) gives you the tools your organization needs to maximize efficiency, monitor, improve and reward agent performance and reduce turnover. Starting with our market-leading workforce optimization capabilities, the WEM Suite adds employee-centric agent experience capabilities such as game mechanics. The result of this combination is the most powerful, most comprehensive workforce engagement solution in the market. Employ Aspect Workforce to get the most from your contact center technology, whether your team is working on-site, remotely on-the-go or in a work-from-home setting. Choose the tools you need from our WEM portfolio and start achieving high-quality customer interactions, better customer experiences and more engaged agents — all at a lower operating cost.
|
About
Intradiem is the only workforce automation solution that delivers guaranteed results while improving both agent engagement and the customer experience. Our powerful technology acts as an automated manager for the contact center with rules triggered in real-time by actual center conditions. We power over 1.2 billion automated actions annually and have saved our customers over $160 million in the past 2 years.
|
|||||
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
|||||
Audience
For companies looking for a management app to engage workforce concerns and activities
|
Audience
Contact Center, Operations, Workforce Management
|
|||||
Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Not Supported
|
Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
|
|||||
API
Offers API
Not Supported
|
API
Offers API
Not Supported
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
|
Pricing
$0
For more information, please call us at 678-356-3500.
Free Version
Not Supported
Free Trial
Supported
|
|||||
Reviews/
|
Reviews/
|
|||||
Pros & Cons from Real UsersPros
Cons
|
Pros & Cons from Real UsersPros
Cons
|
|||||
Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
|
Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
|
|||||
Company InformationAspect, an Alvaria Brand
Founded: 2021
United States
www.aspect.com
|
Company InformationIntradiem
Founded: 1995
United States
intradiem.com
|
|||||
Alternatives |
Alternatives |
|||||
|
|
|
|||||
|
|
||||||
Categories |
Categories |
|||||
Workforce Management Features
Budgeting & Forecasting
Not Supported
Contractor Management
Not Supported
Employee Lifecycle Management
Not Supported
Labor Projection
Not Supported
Performance Appraisal
Not Supported
Recruiting Management
Not Supported
Scheduling
Supported
Skills Tracking
Supported
Time & Attendance
Supported
Variable Workforce
Not Supported
Workforce Optimization (WFO) Features
eLearning
Supported
Interaction Analytics
Not Supported
Liability Recording
Not Supported
Performance Management
Supported
Quality Management
Not Supported
Real-time Guidance
Supported
Reporting
Supported
Speech Analytics
Not Supported
Surveying
Not Supported
Workforce Management
Supported
Call Center Features
Blended Call Center
Supported
Call Logging
Not Supported
Call Recording
Not Supported
Call Scripting
Not Supported
Campaign Management
Not Supported
Database
Supported
Escalation Management
Supported
Inbound Call Center
Supported
IVR / Voice Recognition
Not Supported
Manual Dialer
Not Supported
Outbound Call Center
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Robotic Process Automation (RPA) Features
Analytics
Supported
Attended Automation
Supported
Code-free Development
Not Supported
Image Recognition
Not Supported
Optical Character Recognition
Not Supported
Process Builder
Not Supported
Third Party Application Integration
Not Supported
Unattended Automation
Not Supported
|
||||||
Integrations
Aspect Performance
Supported
Aspect Quality
Supported
Chatterbox
Supported
Thrive Global
Not Supported
|
Integrations
Aspect Performance
Not Supported
Aspect Quality
Not Supported
Chatterbox
Not Supported
Thrive Global
Supported
|
|||||
|
|
|