Aspect Workforce

Aspect Workforce

Aspect, an Alvaria Brand
InterGuard Employee Monitoring

InterGuard Employee Monitoring

Awareness Technologies
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About

Elevate your employee engagement and maximize contact center productivity without increasing cost. Aspect Workforce (formerly Alvaria Workforce & Aspect Workforce Management) gives you the tools your organization needs to maximize efficiency, monitor, improve and reward agent performance and reduce turnover. Starting with our market-leading workforce optimization capabilities, the WEM Suite adds employee-centric agent experience capabilities such as game mechanics. The result of this combination is the most powerful, most comprehensive workforce engagement solution in the market. Employ Aspect Workforce to get the most from your contact center technology, whether your team is working on-site, remotely on-the-go or in a work-from-home setting. Choose the tools you need from our WEM portfolio and start achieving high-quality customer interactions, better customer experiences and more engaged agents — all at a lower operating cost.

About

Use of employee monitoring software on company-provided devices is becoming a commonplace business practice as more and more organizations embrace the trend of allowing their workforce the flexibility to work from home, either as a full-time remote employee or as an office worker who sometimes works from home. There’s no playbook for remote work. Organizations must decide if keeping workers at home is right for them. Many companies began shifting to a work-from-home office years ago because there are many benefits to allowing employees to work remotely. Regardless of how the effects of the Coronavirus play out on the global workforce – remote work could be the new normal. The new remote work-from-home trend comes with a new set of challenges that did not exist when employees worked exclusively from the office. Employees are drawn to telecommuting because of the flexibility it provides, allowing them to maintain a better work-life balance.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

For companies looking for a management app to engage workforce concerns and activities

Audience

Companies searching for a solution to manage and improve their remote operations

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$8.00/month/user
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 4.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • Easy of use, Nice interface with combination of features to easily perform BAU tasks. Cloud version has improved speed and minimized downtime.

Cons

  • Can be a bit overwhelming to new users but with guidance easily overcome.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Aspect, an Alvaria Brand
Founded: 2021
United States
www.aspect.com

Company Information

Awareness Technologies
Founded: 2002
United States
www.interguardsoftware.com/remote-employee-monitoring/

Alternatives

Alternatives

ActivTrak

ActivTrak

Birch Grove Software
BrowseReporter

BrowseReporter

CurrentWare Inc.
Workshots

Workshots

Systematix Infotech

Categories

Categories

Employee Monitoring Features

Activity Monitoring Supported
Browsing History Supported
Email Monitoring Supported
Keystroke Recording Supported
Productivity Analysis Supported
Remote Control Not Supported
Screen Activity Recording Supported
Time & Attendance Not Supported
Time Tracking Supported

Endpoint Protection Features

Activity Log Supported
Antivirus Not Supported
Application Security Supported
Behavioral Analytics Supported
Device Management Supported
Encryption Supported
Signature Matching Not Supported
Web Threat Management Supported
Whitelisting / Blacklisting Supported

Integrations

Aspect Performance Supported
Aspect Quality Supported
Chatterbox Supported

Integrations

Aspect Performance Not Supported
Aspect Quality Not Supported
Chatterbox Not Supported
Claim Aspect Workforce and update features and information
Claim Aspect Workforce and update features and information
Claim InterGuard Employee Monitoring and update features and information
Claim InterGuard Employee Monitoring and update features and information