AskNicely vs. Hello Customer Comparison


AskNicely	Hello Customer Insider Metrics	+	+
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About Measure and improve the customer experience with AskNicely, an innovative, real-time customer feedback solution based on the Net Promoter Score (NPS). AskNicely makes it easy for brands and businesses to collect feedback via one-touch surveys, share real-time insights with the team from the front line to the CEO, and empower the team to take immediate action based on customer feedback. AskNicely also integrates with the top tools businesses use every day.	About Hello Customer is the end-to-end customer feedback management platform that lets you collect, analyse and react to customer feedback in real-time. Set up customer satisfaction surveys with NPS, CSAT or CES and open feedback fields. Our AI engine ISAAC provides you with sentiment analysis and categorisation of the feedback so you can immediately see where your product or service is doing well or where you need to improve.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience All types of entrepreneurs, product managers and customer support managers	Audience Middle to Large size B2C Companies
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information AskNicely Founded: 2014 New Zealand www.asknicely.com	Company Information Insider Metrics Founded: 2015 Belgium www.hellocustomer.com/en/
Alternatives SurveyLegend	Alternatives Delighted Qualtrics
SurveySparrow	Userback
Delighted Qualtrics	SmileBack
SurveyOL SurveyOL.com	Emotics Adoreboard
Sogolytics View All	Zence Feedback Easyrewardz View All
Categories Customer Experience Supported Customer Feedback Supported Customer Satisfaction Supported Employee Engagement Supported Employee Survey Supported Experience Management Supported NPS Supported Online Quiz Makers Supported Survey Supported	Categories Customer Experience Supported Customer Feedback Supported
Customer Experience Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Not Supported Multi-Channel Collection Not Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Supported Trend Analysis Supported Show More Features Customer Satisfaction Features 360 Degree Feedback Not Supported Analytics Supported Call Reporting Supported Complaint Monitoring Supported Feedback Collection Supported Survey Management Supported Employee Engagement Features Benchmarking Not Supported Cultural Alignment Not Supported Employee Awards Not Supported Employee Guides Not Supported Employee Recognition Not Supported Feedback Management Supported Goal Management Not Supported Health & Wellness Programs Not Supported Performance Management Not Supported Pulse Surveys Supported Survey Features Custom Survey URLs Supported Data Analysis Tools Supported Email Marketing Supported Mobile Survey Not Supported Offline Response Collection Not Supported Paper Survey Not Supported Question Branching Not Supported Question Library Not Supported Site Intercept Survey Not Supported Skip Logic Not Supported Supports Audio / Images / Video Not Supported	Customer Experience Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Not Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Supported Trend Analysis Supported Customer Feedback Features Alerts / Notifications Supported Behavior Analytics Not Supported Bug Reports Not Supported Community Feedback Tools Not Supported Live Chat Not Supported Negative Feedback Management Supported Net Promoter Score (NPS) Supported Screenshot / Screen Capture Not Supported Surveys Supported User Testing Tools Not Supported Video Feedback Not Supported Visual Feedback Tools Supported Voice of the Customer (VoC) Supported Website Feedback Supported
Integrations Freshdesk Supported Microsoft Dynamics 365 Supported Salesforce Supported Zendesk Supported AccessOwl Supported ChurnZero Supported Freshsuccess Supported Help Scout Supported Hotjar Not Supported HubSpot Marketing Hub Supported JobAdder Supported Kustomer Supported Mixpanel Supported Salesforce Agentforce Marketing Supported Shopify Supported Slack Supported Stackreaction Supported Typeform Not Supported Usabilla Not Supported Workato Supported Show More Integrations View All 51 Integrations	Integrations Freshdesk Supported Microsoft Dynamics 365 Supported Salesforce Supported Zendesk Supported AccessOwl Not Supported ChurnZero Not Supported Freshsuccess Not Supported Help Scout Not Supported Hotjar Supported HubSpot Marketing Hub Not Supported JobAdder Not Supported Kustomer Not Supported Mixpanel Not Supported Salesforce Agentforce Marketing Not Supported Shopify Not Supported Slack Not Supported Stackreaction Not Supported Typeform Supported Usabilla Supported Workato Not Supported Show More Integrations View All 8 Integrations
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