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About

Arkis is a cloud-based Agent Performance Enhancer suite that enables the contact center to focus on behaviors that lead to better results. Features include Dashboard Reporting, Learning Management, One-on-One coaching, and Knowledge Management. Reduce time to competency and increase retention, measure agents KPI performance goals across multiple systems, deliver needed compliance training and provide agents fast access to knowledge articles while on a call. Manage the one-on-one coaching session process with ease. Arkis Coaching Management is designed to initiate, schedule and manage this essential practice. Use our best-practise templates, or create your own, to deliver a consistent, high quality coaching experience.

About

DVSAnalytics delivers secure call recording and screen recording solutions, engineered to adapt to your organization’s specifications and scale with your growth. Improve customer service, maintain compliance, reduce risk and liability, settle disputes, verify customer orders and gain key insights. Analytics by DVS provide greater insight into your contact center. DVS Speech Analytics converts audio recordings into searchable data to deliver rich business intelligence about your business and customers. Desktop Analytics uses metadata from third-party applications, such as CRM platforms or communication platforms to categorize interactions in ways meaningful to your business. DVSAnalytics quality management provides evaluation and coaching tools to continuously improve the outcome of each customer interaction. Review interactions, trigger automated coaching based on evaluations, and motivate agents with easy contest management.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Contact centers searching for an Agent Performance Enhancer solution

Audience

Enterprises requiring a solution to improve the customer experience and maximize employee engagement

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$5 per user per month
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Arkis
www.arkis.io

Company Information

DVSAnalytics
Founded: 1983
United States
dvsanalytics.com

Alternatives

Click2Coach

Click2Coach

Envision Telephony

Alternatives

Click2Coach

Click2Coach

Envision Telephony
Scorebuddy

Scorebuddy

Sentient
Aspect Performance

Aspect Performance

Aspect, an Alvaria Brand

Categories

Categories

Integrations

Amazon Connect Not Supported
Amazon Web Services (AWS) Not Supported
Avaya Experience Platform Not Supported
Cisco CX Cloud Not Supported
MiCloud Connect Not Supported
RingCentral RingCX Not Supported
Salesforce Not Supported

Integrations

Amazon Connect Supported
Amazon Web Services (AWS) Supported
Avaya Experience Platform Supported
Cisco CX Cloud Supported
MiCloud Connect Supported
RingCentral RingCX Supported
Salesforce Supported
Claim Arkis and update features and information
Claim Arkis and update features and information
Claim DVSAnalytics and update features and information
Claim DVSAnalytics and update features and information