Arena.im vs. LiveAgent Comparison


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About Arena is a market-leading communication platform designed to help brands create AI-powered communities on their websites and apps. It offers features like live blogs, group chats, AI agents, and content streams to engage audiences in real time. The platform supports industries such as publishers, sports, entertainment, and e-commerce by boosting traffic, engagement, lead generation, and audience monetization. Arena provides powerful customization, advanced analytics, and robust security compliant with GDPR. Its no-code integration makes it easy to add interactive community features to any platform. Trusted by top organizations, Arena helps businesses connect with their audiences and grow online.	About LiveAgent is a comprehensive help desk and live chat software that streamlines all your customer interactions into an integrated, hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the power of an universal inbox, real-time live chat and an autonomous AI chatbot, built-in call center, and robust customer self-service portal. A multitude of features, including advanced automation rules, tags, and 200+ integrations, creates powerful customer service software for businesses of all sizes. LiveAgent also boasts the fastest chat widget on the market. LiveAgent has served over 150 million end users worldwide, including companies like BMW, Yamaha, Huawei, and Oxford University. Join hundreds of satisfied LiveAgent clients in providing world-class customer service. Start your 30-day free trial, no credit card required.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Publishers, media companies, sports organizations, brands, and e-commerce businesses seeking an AI-powered platform to build engaging, scalable digital communities and monetize their audiences	Audience Anyone from small startups or one man operations to large scale businesses with main focus on SMB.
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $39/mo (billed anunally) • Starter Plan: $39/month (billed annually) or $49/mo • Professional Plan: $299/month (billed annually) or $349/mo • Business Plan: $829/mo (billed annually) or $999/mo • Enterprise Plan: Custom, please reach out to an Arena Expert. Free Version Free Trial	Pricing $15.00/month/user Free - $0 per agent per month Small plan - $15 per agent per month Medium plan - $29 per agent per month Large plan - $49 per agent per month Enterprise plan - $69 per agent per month Free Version Free Trial
Reviews/Ratings Overall 4.4 / 5 ease 4.4 / 5 features 4.6 / 5 design 4.4 / 5 support 4.6 / 5 Read all reviews	Reviews/Ratings Overall 4.8 / 5 ease 4.7 / 5 features 4.7 / 5 design 4.5 / 5 support 4.8 / 5 Read all reviews
Pros & Cons from Real Users Pros Arena.im's is fantastic to use, primarily due to its easy and simple user interface. Under this "simplicity" are a vast amount of customization options to tailor your website feeds in every detail you require. And if you need a little extra help, support is literally a live chat box away. Easy implemented with one line code, improved client satisfaction, real time interaction and my team became more productive. Comprehensive set of features and analytics, seems to be the easiest way to add viewer relations management to a website. Good interface, multiple user accounts allowed. Excellent internal interface. Loads reliably and no seeming downtime. It was very easy to use the chat function. Everything looked sleek for the participants. Loved it that it has polling and Q&A function too. Being able to use GIFs is such a plus to make engagement more hyped up. Cons Their entry-level package has a limit of 1000 impressions, which run out quite quickly. Smaller websites could be deterred from signing up to a paid package due to the starting price for a paid subscription. No significant cons at the moment, but the design could improve in one detail or another. And with even better prices, I could implement it in other businesses as well. But I don't give up the tool, which has been essential for my business. Even though Arena itself is free for personal websites and low traffic blogs, WordPress requires you to upgrade to the "business plan" ($300 annually) in order to use Arena plugin, required to embed functions like chat in your blog. None that I can think of, we are very happy with Arena as a platform. The Q&A & Polling icons were a tiny bit too small hence it could be easily missed. The pages for admins to navigate the settings were quite confusing and definitely needs improvement.	Pros & Cons from Real Users Pros I love Liveagent's simple and intuitive interface; that's what I appreciate most about it. Anyone, regardless of their level of experience, can quickly learn how to use Liveagent, and I find the automation options simple and easy to implement. It's great that it keeps tickets, knowledge base, and reports in one place and eliminates the need to switch between tools to complete the same task. LiveAgent is ideal for what we use it for. It offers a robust ticketing system with tons of options and features that make responding very easy. The user interface is simple and easy to customize. The shortcuts for filters, reminders, and tasks are great. The auto-hiding option ensures confidentiality. LiveAgent offers expert support, including a cloud integration system for increased security. LiveAgent has consistently served us well. It has enhanced our chat communication capabilities through a fantastic service bot that we connect to all our social media pages and easily configure to engage and interact with visitors. LiveAgent is great for speeding up access to customer service representatives and enabling customers to easily book and track tickets. I loved its accurate archiving and easy-to-search records. LiveAgent stands out for its remarkably fast deployment and user-friendly setup process. Another key strength is its excellent customer support team, which provides reliable and prompt assistance whenever needed. LiveAgent provides us with the best communication with our customers, especially through live chat, integrated with automated response features that are easy to set up to suit our customers' needs. What's great about service bots is that they can provide accurate answers to incoming inquiries. I loved how the customer was able to reach a service representative with ease. It's also great that the service representative receives real-time notifications about the incoming ticket, reducing wait times. Cons Liveagent is more than great and easy to connect with social media and communication channels for ticket management and customer chat, but I haven't been able to understand the advanced customization to save more time and manage tickets and service bots more effectively. No negatives. I'm happy and confident using LiveAgent. LiveAgent didn't seem overwhelming, and we were able to get used to it quickly. Setting up with support was very quick. LiveAgent is great, easy to set up, has no negative effects, and efficiently supports all the languages our customers use. One limitation is the restricted functionality with WhatsApp Business API. The current integration lacks the flexibility needed for LiveAgent’s internal automation tools to fully leverage WhatsApp for proactive communication. I haven't found any downsides to LiveAgent. I loved how easy it was to install the LiveAgent code on our website and social media pages.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Arena.im Founded: 2017 United States arena.im/	Company Information Quality Unit Founded: 2004 Slovakia www.liveagent.com/
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Categories Blog Cloud Communication Platform Community Customer Experience Live Chat User-Generated Content (UGC) Virtual Classroom	Categories Call Center Call Recording Call Tracking Cloud Communication Platform Complaint Management Customer Communications Management Customer Engagement Customer Satisfaction Customer Self-Service Customer Service Customer Success Email Management Help Desk IVR Knowledge Management Live Chat Remote Support Remote Work
Cloud Communication Platform Features Audio / Video Conferencing Call Center Call Recording Call Routing Chat / Messaging Fax Management File Sharing IVR / Voice Recognition Live Chat Features Canned Responses Customizable Branding Geo Targeting Offline Form Proactive Chat Screen Sharing Third Party Integration Transfers / Routing Website Visitor Tracking Show More Features Blog Features Analytics Collaborative Writing Comment Moderation File Sharing Group Posting Monetization Tools Post Management Search WYSIWYG Rich Text Editing Community Features Content Management Content Moderation Discussions / Forums Event Management Group Management Ideation / Crowdsourcing Member Directory Membership Management Social Media Management Website Management White Label Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis Virtual Classroom Features Annotation Tools Attendee Analytics Audio/Video Conferencing Customizable Branding eCommerce Integration Electronic Hand Raising File Sharing Interactive/Collaboration Tools Learning Management System Live Chat Live Streaming Mobile Access Multiple Camera Feeds Notifications Online Whiteboard Schedule Management Screen Sharing Session Recording Surveys / Polls Web Browser-based	Cloud Communication Platform Features Audio / Video Conferencing Call Center Call Recording Call Routing Chat / Messaging Fax Management File Sharing IVR / Voice Recognition Live Chat Features Canned Responses Customizable Branding Geo Targeting Offline Form Proactive Chat Screen Sharing Third Party Integration Transfers / Routing Website Visitor Tracking Show More Features Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Call Recording Features Archiving Call Sharing Distributed Call Recording Event Triggered Recording File Transfer Instant Retrieval On-Demand Recording Recording Bookmarking Scheduled Recording Screen Activity Recording Video Call Recording Call Tracking Features Call Log Call Recording Call Routing Caller Identification Campaign Management Conversion Tracking CRM IVR / Voice Recognition Keyword Tracking Complaint Management Features Case Management Complaint Classification Corrective Actions (CAPA) Customer Complaint Tracking Feedback Management Forms Management Issue Tracking Quality Assurance Management Routing Self Service Portal Social Media Monitoring Survey Management Customer Communications Management Features Batch Communications Chat / Messaging Content Management Email Distribution Interactive Content Multi-Channel Communications On-Demand Communications Personalization Print Management Template Management Video Content Customer Engagement Features Analytics Churn Management Communication Management Community Management Content Syndication Feedback Collection Gamification Live Chat Video Content Customer Satisfaction Features 360 Degree Feedback Analytics Call Reporting Complaint Monitoring Feedback Collection Survey Management Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Customer Success Features Account Alerts Account Management Communication Management Customer Engagement Customer Lifecycle Management Health Score Onboarding Revenue Management Usage Tracking / Analytics Win / Loss Analysis Email Management Features Data Recovery Email Archiving Email Deletion Email Discovery Email Monitoring Email Recall Queue Manager Response Management Routing Shared Inboxes Signature Management Spam Blocker Whitelisting / Blacklisting Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management IVR Features Call Center Call Logging Call Recording Call Routing Multiple Scripts Phone Key Input Survey Management Text to Speech Voice Customization Voice Mail Knowledge Management Features Artificial Intelligence (AI) Cataloging / Categorization Collaboration Content Management Decision Tree Discussion Boards Full Text Search Knowledge Base Management Self Service Portal Remote Support Features Diagnostic Tools File Transfer Live Chat Real-time Chat Remote Control Screen Sharing Session Recording Session Transfer Surveys & Feedback Remote Work Features Collaboration Credential Management Electronic Signature Employee Monitoring Live Chat Meeting Management Project Management Remote Access Remote Support Screen Sharing Softphone Task Management Time Zone Tracking Video Chat Web Conferencing
Integrations Facebook WordPress X (Twitter) 2Checkout AdRem NetCrunch Boostopia CS-Cart Store Builder CustomerSuccessBox EdgeTier Google Ads Instagram Nicereply Oxatis PrestaShop Quickwork Quriobot Ucraft Wix YouTube tradeit Show More Integrations View All 7 Integrations	Integrations Facebook WordPress X (Twitter) 2Checkout AdRem NetCrunch Boostopia CS-Cart Store Builder CustomerSuccessBox EdgeTier Google Ads Instagram Nicereply Oxatis PrestaShop Quickwork Quriobot Ucraft Wix YouTube tradeit Show More Integrations View All 76 Integrations
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