AnyDesk

AnyDesk

AnyDesk Software
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About

Connect to a computer remotely, be it from the other end of the office or halfway around the world. AnyDesk ensures secure and reliable remote desktop connections for IT professionals and on-the-go individuals alike. AnyDesk works across all your devices and operating systems: Windows, macOS, iOS, Android, Linux, FreeBSD and even your Raspberry Pi! Collaborate and communicate with ease, whether you’re holding online meetings and presentations or working on the same document from the other side of the world. Simply copy and paste or use the new transfer tab to transfer files between computers. No administrative privileges or installation needed. Simply download the 3MB file and you’re off. Require unattended access to your computer when you’re on the road? No problem, you’ll just need to install and set a password. Customize the AnyDesk user interface to give customers a remote desktop experience consistent with your brand.

About

LogMeIn Resolve is a modern unified endpoint management (UEM) and IT support platform designed to empower IT and MSP teams with flexible, secure, and scalable management tools. It combines remote monitoring and management, remote access, ticketing, automation, and AI-powered insights into a single, easy-to-use console. The platform enables proactive device management with patching, antivirus, alerting, and remote execution, helping ensure uptime and optimize performance. IT teams can deliver unattended remote support across Windows, Mac, and Android devices, resolving issues even when users are offline. Asset management features provide visibility into hardware and software inventory and license compliance. LogMeIn Resolve’s AI tools enhance efficiency by generating helpdesk ticket summaries and automating routine tasks.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies that need a remote support, remote desktop, screen sharing, and presentation tool

Audience

IT departments and managed service providers seeking an all-in-one, secure, and AI-enhanced unified endpoint management and IT support platform to improve operational efficiency and service delivery

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$10.99 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.7 / 5
ease 4.9 / 5
features 4.8 / 5
design 4.7 / 5
support 4.5 / 5

Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.6 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • Intuitive interface & easy setup for ad hoc remote access needs, Low latency sharing even in poor connections.
  • It exceptional speed & low latency make remote connection feel almost as responsive to local ones. Its cross platform compatibility allows for seamless connections between various operating systems.
  • It enables fast & reliable remote access to allow seamless connection between various operating systems. The low latency connection is the most standout feature, making tasks like real time collaboration feasible & efficient.
  • I found AnyDesk is the smallest quickest, and easiest remote desktop solution. It works smoothly in almost low bandwidth and smaller desktops. My best experience with it is it can be integrated with mobile, so even if you are away from your desktop, you can operate it. Furthermore, file transferring, desktop sharing, and whiteboarding is very easy and proficient features.
  • It is convenient to use AnyDesk's Access a computer feature, and because the software is so lightweight, it runs well on most systems. In addition, anyone can use the system, regardless of their tech proficiency.

Cons

  • Lack of robust access controls & auditing capabilities, Limited multi-monitor & file transfer support.
  • The free version has limitations such as restricted file transfer & limited access options which doesn't lets people try the full potential of AnyDesk before purchasing the full version.
  • The remote connection heavily relies on High speed internet, which creates dissatisfaction sometimes while even having a bit slow internet. Also it lacks some advanced customization options as its peers may have in the same range.
  • It is worth saying that I could not find any technical drawback to mention here. However, I would suggest the peers seeking an online remote solution. AnyDesk is the best choice.
  • It is not optimal that mobile support is not as rich as would like. Additionally, lag and slower loading times can often be experienced with slower connections due to a slower internet connection.

Pros & Cons from Real Users

Pros

  • Simple to install on computers, either in person or remote through Zoom shared screen once you get the hang on it. Helps us troubleshoot and fix both tech and user based issues.
  • It is extremely easy to use. It has helped during multiple service calls. It is easy for the customer to use. They just click a link and point their phones. This product has saved us so many truck rolls.
  • Super easy and convenient to use. Give me the vision to see equipment inside the customers home without dispatching a tech, which is exactly the purpose of using. I'm able to resolve so many more tickets in seat vs sending to outside techs.
  • I like how easy to use and navigate the tool and the features are very superb which anyone can easily remember.
  • The remote execution feature is great. Seems to be a lot more stable than GoTo Assist where devices stay connected. Just an overall more robust product then past Goto Assist versions.

Cons

  • haven't found a problem yet. Would love to remote upload software or updates across a number of computers, or access without permission from the user.
  • I haven't found anything I do not like so far. It is a great product.
  • It's unfortunate that we have to have the customer download the app to allow access to their mobile device. Most customer's don't want to do that, however, they are willing to just click on a link and allow access.
  • I don't think there is something not to like on this tool because it's a user friendly tool.
  • Lacks reporting features for a device inventory. The only way to capture or export a list of machine names was to select screen by screen and copy and past into spreadsheet.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

AnyDesk Software
Founded: 2013
Germany
anydesk.com

Company Information

GoTo
Founded: 2003
United States
www.logmein.com/products/resolve

Alternatives

Alternatives

SetMe

SetMe

Techinline

Categories

Categories

Remote Desktop Features

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Screen Sharing Features

Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording

Remote Desktop Features

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Management Features

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Service Features

Contract Management
Incident Management
IT Asset Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Issue Tracking Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

RMM Features

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Integrations

Atera
Coronium
Devolutions Remote Desktop Manager
Halo Service Desk
HaloCRM
HaloITSM
HaloPSA
StoreApp
Truto
XEOX

Integrations

Atera
Coronium
Devolutions Remote Desktop Manager
Halo Service Desk
HaloCRM
HaloITSM
HaloPSA
StoreApp
Truto
XEOX
Claim AnyDesk and update features and information
Claim AnyDesk and update features and information
Claim LogMeIn Resolve and update features and information
Claim LogMeIn Resolve and update features and information