AnswerWise

AnswerWise

Oxynus Technologies
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About

AnswerWise is a stunningly simple AI layer for your customer support that helps deflect your common support queries while providing a seamless support experience for your customers. Customers submit their question on the AnswerWise widget placed on your product dashboard or support page. AnswerWise uses machine learning to understand your customer's query and finds the most relevant answers from your existing knowledge base. Customers browse through the articles suggested and if the answer is found, they can indicate the same or submit another question. If customers still need help, they can contact the support team on any available channel including email and chat. AnswerWise integrates directly with popular customer support/helpdesk/live chat softwares to sync knowledge bases and handoff support tickets. Transform your customer support to optimize towards an AI first approach that prioritizes deflection while also ensuring a seamless customer service experience.

About

RunLLM delivers enterprise-ready AI support engineers that seamlessly ingest your documentation, code repositories, support tickets, and telemetry to build a unified knowledge graph and fine-tuned language models. These agents use agentic planning and tool use to analyze questions, scan logs, execute and validate code, resolve tickets, update docs, and proactively follow up, while exception-based workflows route only complex cases for human review. Customizable agents let you define distinct tones and behaviors, and multi-LLM orchestration ensures rigorously validated answers. Integrations across Slack, Zendesk, Docs, and more make deployment instantaneous, defining ROI in minutes by deflecting up to 99 % of inquiries, slashing mean time to resolution, and scaling support without adding headcount. With real-time dashboards, continuous insights into user environments, and seamless ingest-train-deploy workflows, RunLLM transforms support into an automated, high-accuracy experience.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies looking for an AI layer software solution for their customer support needs

Audience

Technical support and engineering teams wanting a tool to automate ticket resolution, deflect routine inquiries and deliver precise, code-based solutions

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$99 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Oxynus Technologies
Founded: 2018
India
www.answerwise.io

Company Information

RunLLM
Founded: 2020
United States
www.runllm.com

Alternatives

AnswerDash

AnswerDash

CloudEngage

Alternatives

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Egentify

Egentify, Inc.
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Jenny

GetJenny
KnowledgeBase

KnowledgeBase

LiveChat Software

Categories

Categories

Integrations

Freshdesk Supported
Zendesk Supported
Confluence Not Supported
Discord Not Supported
GitHub Not Supported
Google Docs Not Supported
Grafana Cloud Not Supported
Intercom Not Supported
Jira Not Supported
Linear Not Supported
Microsoft SharePoint Not Supported
Notion Not Supported
Salesforce Not Supported
Salesforce Agentforce Service Supported
Slack Not Supported
YouTube Not Supported

Integrations

Freshdesk Supported
Zendesk Supported
Confluence Supported
Discord Supported
GitHub Supported
Google Docs Supported
Grafana Cloud Supported
Intercom Supported
Jira Supported
Linear Supported
Microsoft SharePoint Supported
Notion Supported
Salesforce Supported
Salesforce Agentforce Service Not Supported
Slack Supported
YouTube Supported
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