8am

Pros: Very user friendly and convenient. If there has ever been an issue, the support team is right on top of it and let you know about any issues.

Cons: I haven't found any cons. The few issues we have had, have been resolved immediately without any further issues.

Overall: Great software program for transfer of funds and bill pay. Very rarely are there any complication or problems.

Pros: I am technologically impaired and this is great software for clients to use to make direct payments. I have been very satisfied with this program and would recommend it without hesitation.

Charles Van Orden
Attorney at Law

Cons: I have never had to use the support and the pricing is reasonable. It is sometimes hard to find the copy of billings sent to clients.

Overall: Very positive experience from day one and the first billing sent. As an attorney, I like billings that are quick and straight forward.

Pros: I love how easy it is to create invoices, log payments and easily see when clients have a balance. Sending invoice reminders is super easy!!! We had another program previously - it was great, but it also had a lot of features that were not needed in our small practice.

Cons: There isn't a way to transfer a cost from one client to another should one be entered into the wrong client file. They have to be deleted and re-entered.

I would love if I could transfer all my data from our previous billing software so that we have historical data.

Overall: Overall, LawPay is great and very easy to use. I love the simplicity and search capabilities. I can see at a glance if there are outstanding unpaid invoices.

Pros: Love that the payments are deposited into bank account quickly. LawPay is easy to use. Very happy with this product.

Cons: Can't think of anything. Except not happy about this survey with having to type a minimum amount when one word can sum things up.

Overall: Great. Very happy with this product. Very happy with this product. Very happy with this product. Very happy with this product.

Pros: Great service and excellent platform. I have used them for many years and have never had an issue. Fast deposits!

Cons: No cons. Great service and excellent platform. I have used them for many years and have never had an issue. Fast deposits!

Overall: I would recommend to anyone wanting an easy to use platform and excellent customer service. Fast deposits

Pros: So easy to provide the QR code or link to customers, easy to issue refunds & void incorrect payments. Reports are so helpful! Make reconciling my accounts much easier! I cannot say enough how relieved I was when we implemented LawPay, and that it's remained as helpful as was touted to us! 10/10!

Cons: LOL WHAT CONS?! I have yet to find a single issue!

Overall: This platform saves me time, energy, effort and STRESS. The easiest way to accept client payments! <3

Pros: Easy to use, I've never had any issues, love the option to create schedules, refund clients, recharge clients

Cons: Changing a schedule doesn't always work. It will make me delete it and start a new one. I just need to change dates or amounts sometimes and it should work like that.

Overall: It's a great product! Easy to use, I've never had any issues, love the option to create schedules, refund clients, recharge clients and send links.

Pros: - Ability to run auto payments for recurring invoices
- Change to funds being deposited in the bank next day
- Reporting

Cons: There really isn't much to write in this section since we are completely satisfied with CPACharge, the reporting, and the processing.

Overall: The website and reports are night and day compared to the platform that we came from! The support staff is very responsive and helpful, which goes a long way when you have a question.

Pros: User friendly. Easy and secure way for clients to run their own payments without having to waste the time of our staff. Allows our client's several payment methods. Very easy to track transactions.

Cons: Honestly, I don't really have any cons other than processing fees can be high at times but then again that would be because we had a good month.

Overall: Very positive experience and would highly recommend LawPay to other firms. Using this program has increased our revenue and has saved our staff a lot of time that was previously wasted on billing. LawPay streamlines the payment process, making it easier to track payments, etc. It has been a game changer for our office.

Pros: I really like the ease and convenience of using Law Pay. Not only is it easy for me to use but it allows my accountant to records payments without having to call me when there are multiple payments posted in the bank statement.

Cons: Sometimes it takes a few more days for the funds to be deposited in my account especially when the amount is large.

Overall: I am very satisfied with LawPay. The accountability is important to me and to my accountant. I will continue to use LawPay

Pros: The system is clean and efficient. Very few issues or problems. System always works well. Information presented in a very usable format.

Cons: No problems. Never have had any significant issues with CPACharge.

Overall: Highly satisfied. Able to perform work quickly and easily. Clients are able to use CPACharge easily as well.

Pros: Versatility, simplicity, clear and logical menu and pulldowns. Transfers to bank accounts occur without problems. Reporting is also simple.

Cons: No negatives, really. I'd like less turn around from the date of the transaction to the transfer of the funds, but the delay is reasonable.

Overall: I enjoy using it. I don't worry about sending a link or running a report. I haven't used the mobile app yet, though it could come in handy.

Pros: Extremely user friendly, makes processing payments seamless. Easy to track details and speedy updates.

Cons: N/A - as the setting may be altered to make any necessary changes.

Overall: Great experience of processing payments and tracking activity. Seamless use of the locating payments.

Pros: It's easy for clients to select their payment type and make payment. PCI compliance certification, which has been a nightmare with other platforms, is easy and understandable.

Cons: It's actually all good. I have no criticism to offer.

Overall: This has been a great payment solution for my clients. It's easy for them to use, has lots of options for payment types. The Client Credit option means I don't have to wait for payment. The transaction history is also excellent. Easy easy easy to use.

Pros: The ease of sending QUICK BILLS to clients make the use worth it! The fact that clients will pay their Bills much faster with a credit card helps my bottom line.

Cons: The fact that we no longer get an email with a COPY of the QUICK BILL sent to client.

The varied fees charged by LawPay and the fact that I cannot determine in advance what that fee will be

Overall: Overall the ease of getting paid is appreciated. My bottom line is positively impacted by the regular use of LawPay

Pros: Ease of use; ability to send links, invoices, and quick bills. I like that the customer service is really helpful.

Cons: e-checks can bounce - they should not show completed until they are past the nsf point.

Overall: Other than having to wait 5 business days to enter e-checks due to the possibility they can bounce, I am otherwise happy with the service.

Pros: Deadline management: Court-ordered mediation deadlines, document due dates, payment deadlines, conference dates, and follow-ups can be tracked rather than managed from memory or scattered emails.

Document control: Orders of referral, agreements to mediate, fee documents, mediation summaries, correspondence, reports, and administrative records can remain associated with the correct matter.

Contact management: Plaintiff counsel, defense counsel, assistants, parties, adjusters, corporate representatives, and other participants can be associated with the case.

Billing infrastructure: Your mediation charges, invoices, payments, and outstanding balances can be tracked alongside the matter rather than through a separate manual process.

Cons: Confidentiality management requires discipline: Mediation files can contain sensitive and confidential information. You need clear internal rules about where mediation communications, caucus information, mediator notes, and general administrative records are stored.

Party-role confusion: Traditional legal CRMs tend to think in terms of “clients” and “opposing parties.” As mediator, neither side is your client in the traditional representation sense. Your contact classifications and templates need to reflect your neutrality.

Document duplication: Court documents may already exist in the court docket, while correspondence exists in email and copies are stored in MyCase. Without a document-management protocol, you can end up maintaining multiple versions.

Administrative burden: A sophisticated CRM only produces value if cases are consistently updated. As your caseload increases, entering notes, changing stages, recording payments, uploading documents, and closing files becomes another operating responsibility.

Cost increases with growth: Adding users, staff, or functionality can increase your recurring software expenditure. You should periodically evaluate the cost per active mediation.

Customization limitations: You can configure MyCase extensively, but it isn't a purpose-built mediation case-management platform. Eventually you may encounter processes that don't map cleanly into its architecture.

Risk of storing too much: A CRM makes it very easy to document everything. For a mediator, more documentation isn't automatically better. Your records-management and retention policies should determine what actually belongs in the system.

Overall: The strongest value proposition is operational control. You can manage the entire matter lifecycle—intake, conflict clearance, scheduling, counsel communications, agreements, fees, documents, mediation preparation, conference status, reporting, and closure—from one case record. That becomes increasingly valuable as your mediation volume grows.

The primary drawback is that MyCase was built with law-firm workflows in mind, whereas you operate as a neutral. Some terminology, contact relationships, and workflows therefore need customization. You also need disciplined information governance so confidential mediation communications and mediator work product aren't unnecessarily mixed with routine administrative records.

Pros: The card vault is a lifesaver for our firm. We have the ability to run recurring payments without manually reinputting card information. The reports feature is easy to use and helps track our various accounts.

Cons: There isn't anything that I dislike about Lawpay. It is a great program!

Overall: Easy to use with a lot of great features. We have used other programs in the past and this one is far better.

Pros: Easy to use; new features added over time, good customer service; affordable. I've been using this platform for several years now.

Cons: Not all features available as on a more expensive platforms, trust funds allocation feature is confusing

Overall: Very, very good. I've been using this platform for several years now and don't plan to change it. As a solo practitioner, this is the right fit for me.

Pros: I love using 8am MyCase because it keeps my work organized and helps me clearly see what I need to do next. I especially like being able to incorporate and manage documents within the system. It makes completing my work quicker, easier, and more convenient. The time-tracking feature is also very helpful because it allows us to maintain a precise and accurate log of the time spent working on matters.

Cons: There are some features that may take a little time to learn and become familiar with when you first start using the system.

Overall: I am very satisfied with 8am MyCase. It has made my daily workflow much more organized and convenient. Having documents, tasks, and time tracking available within one system helps me stay on top of my responsibilities and complete my work more efficiently. I would recommend it to law firms and legal professionals who want a convenient way to organize their work and keep track of their time.