CoreInteract by Altigen vs. Backup for Workgroups Comparison


CoreInteract by Altigen Altigen Communications, Inc.	Backup for Workgroups Lockstep Systems	+	+
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About Engage your customers throughout their entire journey – via voice and digital channels (chat, email, SMS, email, and social media). Integrate business communications with business systems, providing valuable information to your employees at every customer touchpoint. CoreInteract's simple drag and drop design enables you to quickly manage workgroups and routing rules to meet your unique business requirements. Configure the order and priority of which workgroup will receive inbound customer requests. CoreInteract allows you to manage your interactions natively in Teams without the need of a separate desktop application or software to install. Workgroup calls are clearly marked for your team members to easily differentiate between a customer call vs an internal call. CoreInteract can retrieve a Dynamics 365 customer record with each answered call, giving you more control and customer insight than ever before, including the ability to call a customer directly within Dynamics 365.	About There are many backup software products on the market, but chances are you won't find a backup program as easy-to-use or as nicely priced as Backup for Workgroups. Backup for Workgroups is a disk-based, enterprise-class data backup and restoration solution that is easy to install and requires little daily maintenance or monitoring. Multiple options provide administrators with fast, stress-free data restoration when disaster strikes.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Not Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Digital customer engagement platform for Microsoft Teams	Audience IT teams in need of a disk-based Backup software
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $15/mo/user Pricing is based upon number of users for each channel of communication and additional modules required. Contact us for more information and details. Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Altigen Communications, Inc. Founded: 1994 United States www.altigen.com/coreinteract/	Company Information Lockstep Systems Founded: 1999 United States www.lockstep.com
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Categories Business Phone Systems Supported Call Center Supported Customer Engagement Supported Customer Experience Supported	Categories Business Continuity Supported Data Recovery Supported
Show More Features Business Phone Systems Features Call Logging Supported Call Monitoring Supported Call Recording Supported Call Routing Supported Employee Directory Not Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Supported Web Conferencing Not Supported Call Center Features Blended Call Center Supported Call Logging Not Supported Call Recording Supported Call Scripting Not Supported Campaign Management Not Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Not Supported Outbound Call Center Not Supported Predictive Dialer Not Supported Progressive Dialer Not Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Customer Engagement Features Analytics Supported Churn Management Not Supported Communication Management Supported Community Management Not Supported Content Syndication Not Supported Feedback Collection Not Supported Gamification Not Supported Live Chat Supported Video Content Not Supported Customer Experience Features Action Management Not Supported Analytics Supported Customer Segmentation Not Supported Dashboard Supported Feedback Management Not Supported Knowledge Management Not Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Not Supported Text Analysis Supported Trend Analysis Supported	Show More Features Business Continuity Features Backup Log Supported Backup Scheduling Supported Compression Supported Continuous Backup Not Supported Encryption Supported Incremental Backup Supported Local Server Options Supported Multiple System Support Supported Remote Server Options Supported Secure Data Storage Supported Web Access / Restoration Supported
Integrations CommunityWFM Supported Microsoft 365 Supported Microsoft Azure Supported Microsoft Dynamics 365 Supported Microsoft Exchange Supported Microsoft Outlook Supported Microsoft Power BI Supported Microsoft Teams Supported Salesforce Supported Zoho CRM Supported View All 10 Integrations	Integrations CommunityWFM Not Supported Microsoft 365 Not Supported Microsoft Azure Not Supported Microsoft Dynamics 365 Not Supported Microsoft Exchange Not Supported Microsoft Outlook Not Supported Microsoft Power BI Not Supported Microsoft Teams Not Supported Salesforce Not Supported Zoho CRM Not Supported
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