Related Products
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About
Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and employee a voice, and to make every voice matter. Alchemer serves more than 13,000 global CX, HR, and market research customers, including many Fortune 500 companies.
Alchemer Survey is the industry leader in flexibility, ease of use, and fastest implementation. Market researchers, CX and other feedback professionals can get the feedback they need with the most question types and no pay-per response fees.
Alchemer Workflow is the fastest, easiest, and most effective way to close the loop with the customers and employees who give you feedback, so you can increase retention, adoption, growth, and advocacy.
Alchemer Mobile delivers actionable mobile customer feedback so you can improve your customers’ experiences with your mobile app.
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About
Collect customer feedback at relevant touchpoints, measure customer experience, including metrics like NPS, CSAT and CES, and then take smart actions based on collected feedback to improve customer experience and business performance.
Collect inputs from consumers while perfectly balancing between top user experience and the need to have as much relevant data as possible.
Howazit business logic engine enables advance customizations capabilities through the entire customer journey.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Audience
Individuals, and small and large businesses
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Audience
We help customer experience managers, customer service and marketers achieve their goals with CX tools and best practices.
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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PricingIndividuals
Free - $0 Basic License - $25 per month Standard License - $84 per month Market Research License- $125 per month Team and Enterprise - custom pricing
Free Version
Supported
Free Trial
Supported
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Pricing
$150/month
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Company InformationAlchemer
Founded: 2006
United States
www.alchemer.com
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Company InformationHowazit
Founded: 2013
Israel
www.howazit.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Customer Experience Features
Action Management
Not Supported
Analytics
Not Supported
Customer Segmentation
Not Supported
Dashboard
Not Supported
Feedback Management
Supported
Knowledge Management
Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Supported
Survey Management
Supported
Text Analysis
Supported
Trend Analysis
Not Supported
Survey Features
Custom Survey URLs
Supported
Data Analysis Tools
Supported
Email Marketing
Supported
Mobile Survey
Supported
Offline Response Collection
Supported
Paper Survey
Not Supported
Question Branching
Supported
Question Library
Supported
Site Intercept Survey
Supported
Skip Logic
Supported
Supports Audio / Images / Video
Supported
Market Research Features
Benchmarking
Supported
Compensation Management
Supported
Data Management
Supported
Email / Online
Supported
Face-to-Face
Supported
Panel Management
Supported
Paper-Based
Supported
Phone-Based
Supported
Sample Management
Supported
Statistical Analysis
Supported
Survey Management
Supported
SMS Survey Features
Alerts / Notifications
Not Supported
Analytics / Reporting
Not Supported
Audience Targeting
Not Supported
Campaign Management
Not Supported
Contact Management
Not Supported
Customizable Templates
Not Supported
Keyword Tracking
Not Supported
Mass Texting
Not Supported
Message Personalization
Not Supported
MMS
Not Supported
Scheduled Messaging
Not Supported
Survey Builder
Supported
Template Management
Not Supported
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Customer Experience Features
Action Management
Supported
Analytics
Supported
Customer Segmentation
Supported
Dashboard
Supported
Feedback Management
Supported
Knowledge Management
Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Not Supported
Survey Management
Supported
Text Analysis
Not Supported
Trend Analysis
Not Supported
Survey Features
Custom Survey URLs
Supported
Data Analysis Tools
Supported
Email Marketing
Supported
Mobile Survey
Supported
Offline Response Collection
Supported
Paper Survey
Not Supported
Question Branching
Supported
Question Library
Supported
Site Intercept Survey
Supported
Skip Logic
Supported
Supports Audio / Images / Video
Supported
Customer Engagement Features
Analytics
Supported
Churn Management
Supported
Communication Management
Supported
Community Management
Not Supported
Content Syndication
Supported
Feedback Collection
Supported
Gamification
Not Supported
Live Chat
Supported
Video Content
Supported
Live Chat Features
Canned Responses
Supported
Customizable Branding
Not Supported
Geo Targeting
Not Supported
Offline Form
Not Supported
Proactive Chat
Supported
Screen Sharing
Supported
Third Party Integration
Supported
Transfers / Routing
Not Supported
Website Visitor Tracking
Supported
Reputation Management Features
Campaign Management
Not Supported
Gamification
Not Supported
Response Management
Not Supported
Review Generation
Supported
Review Monitoring
Not Supported
Sentiment Analysis
Not Supported
Social Media Metrics
Not Supported
Social Media Monitoring
Not Supported
White Label
Not Supported
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Integrations
Salesforce
Supported
Zapier
Supported
APIANT
Supported
Advantage CSP
Supported
Alida
Supported
ClinicSoftware.com
Supported
Eloqua
Not Supported
HubSpot CRM
Supported
HubSpot Marketing Hub
Supported
Innovative Mentoring Software
Supported
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Integrations
Salesforce
Supported
Zapier
Supported
APIANT
Not Supported
Advantage CSP
Not Supported
Alida
Not Supported
ClinicSoftware.com
Not Supported
Eloqua
Supported
HubSpot CRM
Not Supported
HubSpot Marketing Hub
Not Supported
Innovative Mentoring Software
Not Supported
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