Admin24 vs. VIZOR Comparison


Admin24	VIZOR Vector Networks	+	+
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		Related Products ManageEngine ServiceDesk Plus Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions. 1,946 Ratings Visit Website ServoDesk Award winning, easy to use Help Desk software for service departments challenged to do more with less. ServoDesk delivers flexible solutions for all support teams regardless of size incorporating AI. - Manage multiple data channels from one easy to use interface. - Roles based access to tickets. - Email integration with automated ticket creation and acknowledgements. - Feature rich reporting tool and dynamic dashboards. - Customer Portal theme-able by Department / Customer organization. - Powerful but simple to create business rules and workflows to drive automation. Not to mention our market leading support, don't waste time reviewing thousands of documents online give us a call. 25 Ratings Visit Website Freshservice If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more. 2,095 Ratings Visit Website Serviceaide Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility. 244 Ratings Visit Website SuperOps SuperOps is the AI-native unified platform for modern MSPs and internal IT teams. It replaces the typical four-to-six-tool IT operations stack - PSA, RMM, helpdesk, MDM, asset tracking, network monitoring, patch management and IT documentation - with a single, built-as-one platform on a shared data layer. That architectural choice is what makes the rest of the platform work, particularly its agentic AI. Monica AI, SuperOps' intelligence layer, was designed alongside the platform from day one. It triages tickets, surfaces patch and CVE risks, drafts worklogs, suggests knowledge base articles, and increasingly handles fully autonomous workflows for routine work. SuperOps supports Windows, macOS, Linux, iOS, iPadOS and Android, integrates with the IT and MSP ecosystem (Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, SentinelOne and more), and bundles Splashtop and ISL Online remote access free. Transparent pricing, fast deployment, founder-led product investment. 223 Ratings Visit Website Atera Atera, the first and only Agentic AI platform for IT management, offers IT teams and MSPs a digital workforce of AI agents to preemptively and autonomously manage their entire IT operations. Its all-in-one platform combines RMM, helpdesk, ticketing, and automation to reduce downtime, improve SLAs, and free IT teams to focus on strategic work over mundane tasks. At the core of Atera’s platform are two powerful AI agents built to enhance every layer of IT operations. AI Copilot helps technicians troubleshoot devices, run diagnostics, and generate actionable solutions in real time. IT Autopilot delivers 24/7/365, autonomously resolving Tier-1 issues and reducing IT workload by up to 40%. It acts like a personal AI technician for every employee, freeing your team to focus on what really matters. Trusted by 13K+ customers in over 120 countries, Atera scales with your needs while maintaining the highest security and compliance standards. 2,094 Ratings Visit Website Admin By Request Endpoint Privilege Management Admin By Request’s Endpoint Privilege Management gives organisations full control over local admin rights, application elevation, and endpoint privilege access across Windows, macOS, and Linux, without the complexity of traditional PAM solutions. For mid-market organisations, EPM acts as a complete, easy-to-deploy solution for managing endpoint access and privilege. It removes standing admin rights, enables just-in-time elevation, supports approval workflows, and provides full audit trails to strengthen security and meet compliance requirements. For enterprise organisations, EPM fits alongside existing security and identity stacks as a focused control layer that closes endpoint gaps traditional PAM solutions often leave behind, improving control without increasing support costs or requiring a full PAM overhaul. 93 Ratings Visit Website Canopy Canopy is an all-in-one accounting practice management platform built for tax, bookkeeping, advisory, and CPA firms. It centralizes everything your firm needs—workflow, documents, billing, and client communication—so you can stop toggling between tools and start working smarter. Key features include customizable task templates, time tracking, client CRM, secure document sharing, eSignature, and integrated payments. Canopy’s Smart Intake and Engagements tools help streamline client onboarding with AI-driven questionnaires and branded proposals. The built-in client portal keeps your team and clients aligned in one secure place. With automation, AI, and real-time collaboration, Canopy helps firms reduce admin work, eliminate scope creep, and deliver an exceptional client experience. Whether you're a solo practitioner or a growing team, Canopy scales with your firm—helping you run a more efficient, connected, and modern practice. 1,025 Ratings Visit Website HR Partner HR Partner is a simple, all-inclusive online HR Management system for businesses with 20 to 500+ employees. It gives you everything you need to manage your HR processes and reduce the time spent on HR administration tasks. HR Partner includes: - Employee Records Management One secure place to store contact data, files, reviews, assets, and more - Leave Requests, Accruals & Approvals A simple, transparent process for employees and admin users - Onboarding & Training Checklists Assign a set of tasks for employees to check off, read, sign, upload or watch - Recruitment and Applicant Tracking Publish jobs and manage applicants with a visual tracking system - Employee Portal Empower team members the information and tools they need - Electronic Signatures Let employees or job applicants sign HR documents electronically -Plus a Lot More 100's more features including timesheets, library, organizational chart, and more. Start a free trial or request a demo! 205 Ratings Visit Website Titan Titan is the all-in-one, Salesforce-first platform for building customer-facing workflows directly on Salesforce. Create portals, forms, surveys, document generation, eSignatures, and contract processes that write back in real time, keeping Salesforce as your system of record. Titan AI turns plain-language requests into no-code builds, so admins can move from idea to live without dev backlogs. Designed for complex logic, structured approvals, and governed data capture, Titan supports external users and internal teams within one controlled, Salesforce-centric layer. Instead of stitching together portals, document tools, and workflow apps, Titan centralizes execution inside Salesforce. Fewer integration gaps. Clear governance. Real-time visibility. Built to scale. 376 Ratings Visit Website
About Advantages of Admin24 - Service Desk: - integration with social networks and instant messengers - communication with clients in Telegram, WhatsApp, VKontakte and Odnoklassniki; - integration with Bitrix24 - working with applications in the familiar interface of the corporate system; - customer accounting and client portal - history of applications and access to clients; - automation of support - processing requests and sending notifications to customers faster; - reports and SLA - analysis of work quality and provision of the required level of service; - multi-channel support - receiving requests via social networks, email and web form.	About VIZOR is an ITIL Certified IT Asset Management solution. VIZOR manages the complete IT asset life-cycle combining network discovery and inventory data with purchase, warranty and maintenance details. Allocation of assets to employees and locations is simplified so you always know exactly who has what. VIZOR audits your network or integrates with tools such as Microsoft SCCM, LANSweeper and Chromebook Admin. VIZOR is completely modular so you only purchase the features you need. Try now for Free.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience B2B, small and medium business, who work with clients	Audience VIZOR is ideal for companies looking for a ITIL Certified Solution to effectively manage all IT assets including computers, Chromebooks and software licenses
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $30 Free Version Free Trial	Pricing $2.00/year/user Per employee or computer Free Version Free Trial
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 4.0 / 5 design 4.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 3.7 / 5 ease 3.3 / 5 features 4.3 / 5 design 3.3 / 5 support 3.7 / 5 Read all reviews
Pros & Cons from Real Users Pros Integration with Telegram and Bitrix24. Visual and complete analytics. Quick system installation and easy configuration. Cons There are some integrations missing: telephony, viber. But there is an API. No mobile app.	Pros & Cons from Real Users Pros Seamless integration with Google Admin. Efficient tracking of repairs. Ability to link repairs of specific assets to staff and students. Improved inventory tracking and management efficiency compared to previous systems. Vizor is extremely customizable, allowing our team to create a program tailored exactly to the operations and protocols of our organization. Setup was easy through our Google integration, and support is very responsive. The system is a very robust, easy to use and comprehensive ticketing and asset management system. Great sales presentation. They do a good job on the demonstration. Very friendly sales people, way more responsive that their support. Cons There are some minor interface challenges, but they're easily outweighed by the platforms capabilities Our hope is for the product to eventually incorporate receiving alerts when devices or user generates repeat tickets to help us develop intervention strategies. They say that they offer a 30 refund window. However, their implementation process is terrible. We had two weeks of no communication for the roll out. We decided to cancel and they refused to refund after 30 days because, in their words, the issue wasn’t the performance of the product but their lack of communication. To me they are one and the same. Also, the UI and UX are terrible. Their documentation is an 800+ page PDF. Some customization required support involvement which I get, but we happen to need to frequently modify things that only support can modify and that’s just too inflexible for us.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Admin24 Founded: 2021 Uzbekistan admin24.uz/	Company Information Vector Networks Founded: 1992 United States www.vizor.cloud
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Categories Service Desk	Categories CMDB Help Desk Issue Tracking IT Asset Management IT Management IT Service ITSM License Management Network Discovery SaaS Management Service Desk Software Asset Management (SAM)
Service Desk Features Change Management CMDB Incident Management IT Asset Management Knowledge Base Mobile Access Procurement Management Remote Control Self Service Portal SLA Management	Service Desk Features Change Management CMDB Incident Management IT Asset Management Knowledge Base Mobile Access Procurement Management Remote Control Self Service Portal SLA Management Show More Features CMDB Features Change Management Configuration Management Data Visualization Device Auto Discovery Impact Management IT Asset Management License Management Performance Management Relationship Mapping Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management IT Asset Management Features Asset Tracking Audit Management Compliance Management Configuration Management Contract/License Management Cost Tracking Depreciation Management Inventory Management IT Service Management Maintenance Management Procurement Management Requisition Management Supplier Management IT Management Features Capacity Monitoring Compliance Management Event Logs Hardware Inventory IT Budgeting License Management Patch Management Remote Access Scheduling Software Inventory User Activity Monitoring IT Service Features Contract Management Incident Management IT Asset Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management License Management Features Automatic SKU Recognition Central LM Server Copy Protection History Tracking Node Management Online Activation Portable License Sarbanes-Oxley Compliance Timing Rights Trial License SaaS Management Features License Management Onboarding Renewal Management SaaS Operations Management Shadow IT Detection Spend Management Subscription Management Usage Tracking / Analytics Vendor Management
Integrations Amazon Web Services (AWS) Bitrix24 Google Workspace Lansweeper Microsoft 365 Microsoft Azure Microsoft Dynamics GP Microsoft Excel Microsoft Intune PowerSchool PowerSchool SIS Telegram VK WaAPI WhatsApp Show More Integrations View All 5 Integrations	Integrations Amazon Web Services (AWS) Bitrix24 Google Workspace Lansweeper Microsoft 365 Microsoft Azure Microsoft Dynamics GP Microsoft Excel Microsoft Intune PowerSchool PowerSchool SIS Telegram VK WaAPI WhatsApp Show More Integrations View All 10 Integrations
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