ActiveMetrics

ActiveMetrics

PureShare
Shadow CMS

Shadow CMS

Resource Software International
+
+

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About

PureShare® ActiveMetrics® performance metrics software is a day-to-day management tool. It eliminates the need for managing and generating manual reports by providing direct access to performance metrics, business metrics and reporting metrics. ActiveMetrics does the work to give executives, managers and staff the answers they need – clearly displayed, anytime, anywhere – to proactively monitor business metrics and drive results. ActiveMetrics is the most flexible, adaptable and extensible software to collect business information from anywhere and transform it into operational metrics. Always on, improving operational and business efficiency and significantly reducing costs over traditional reporting. Automated, bypassing the protracted cycle of requesting, reading, analysing and summarizing reports. Flexible dashboards adapt to any screensize for easy access anywhere & anytime.

About

Shadow CMS Enterprise call accounting can pinpoint bottlenecks, highlight suspicious activity, reconcile billing invoices, help formulate migration strategies and control telecom spend. Many organizations struggle with workforce management and productivity. Shadow All-In-One provides hundreds of real time and historical reports/dashboards which highlight service levels, call volume, departmental activity and call center metrics. Shadow can consolidate communication metrics from multiple IP/PBX/communication servers and collaboration applications in historical reports that can be studied for patterns, trends, KPIs and workforce management. The activity is diced and presented in custom dashboards, reports or trigger-specific actionable events. Shadow offers various modules that present tailored dashboards and metrics in real time environments such as call centers, health care and mission critical centers. Information can be presented on a desktop, wallboard or delivered to team.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies looking for a performance metrics software to manage their workflow

Audience

Businesses searching for a solution to improve their services and accounting operations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$1000 one-time payment
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

PureShare
www.pureshare.com

Company Information

Resource Software International
Founded: 1990
Canada
www.telecost.com/rsi-products.php#SHADOWCMS

Alternatives

Alternatives

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Call Accounting Mate

Callaccounting.ws
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QPR Metrics

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Inova Desktop Presenter

Inova Desktop Presenter

Inova Solutions

Categories

Categories

Business Performance Management Features

Ad hoc Analysis
Ad Hoc Reports
Budgeting & Forecasting
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning

Call Accounting Features

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Integrations

No info available.

Integrations

No info available.
Claim ActiveMetrics and update features and information
Claim ActiveMetrics and update features and information
Claim Shadow CMS and update features and information
Claim Shadow CMS and update features and information