QualifyGo

Shadow CMS Enterprise call accounting can pinpoint bottlenecks, highlight suspicious activity, reconcile billing invoices, help formulate migration strategies and control telecom spend. Many organizations struggle with workforce management and productivity. Shadow All-In-One provides hundreds of real time and historical reports/dashboards which highlight service levels, call volume, departmental activity and call center metrics. Shadow can consolidate communication metrics from multiple IP/PBX/communication servers and collaboration applications in historical reports that can be studied for patterns, trends, KPIs and workforce management. The activity is diced and presented in custom dashboards, reports or trigger-specific actionable events. Shadow offers various modules that present tailored dashboards and metrics in real time environments such as call centers, health care and mission critical centers. Information can be presented on a desktop, wallboard or delivered to team.

Clobba is a comprehensive reporting, analytics, and monitoring suite designed for unified communications platforms, especially Microsoft Teams, that gives organizations deep visibility into voice, collaboration, and licensing usage. It delivers customizable dashboards and historical reports for metrics such as call quality (packet-loss, latency, jitter), multi-leg call flows, user-adoption trends, device and headset usage, queue and auto-attendant performance, and license distribution and utilization. Clobba supports role-based access, automated scheduling of reports, real-time alerts when thresholds are exceeded, and deployment either via the vendor cloud or on-premises. The core product is further extensible via modules like Clobba Real Time (live wallboards and trend analytics), Range Manager (DID/number management), Queue Manager (call queue/auto-attendant configuration), License Adoption, and Voice Recorder.