Action1 vs. Lansweeper vs. ServiceNow Problem Management Comparison


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			Related Products NinjaOne NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency. NinjaOne is a Leader in the Gartner Magic Quadrant for Endpoint Management Tools. The company is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. 4,573 Ratings Visit Website ManageEngine Endpoint Central ManageEngine Endpoint Central is built to secure the digital workplace while also giving IT teams complete control over their enterprise endpoints. It delivers a security-first approach by combining advanced endpoint protection with comprehensive management, allowing IT teams to manage the entire endpoint lifecycle, all from a single console. With automated patching across Windows, Mac, Linux and 1,000+ third-party applications, it ensures vulnerabilities are mitigated before attackers can exploit them. Its next-gen antivirus (NGAV) feature, powered by AI-driven behavioural detection, provides 24/7 protection against ransomware, malware, and zero-day threats. Endpoint Central further strengthens enterprise defenses with a broad set of security capabilities, including vulnerability assessment and mitigation, peripheral device control, data loss prevention, application control, endpoint privilege management, encryption with FileVault and BitLocker, and browser security. 2,683 Ratings Visit Website Iru Iru (formerly Kandji) is an all-in-one, AI-powered security and compliance platform designed to simplify IT management and strengthen enterprise protection. Built on the Iru Context Model, it unifies identity, endpoint, and compliance into a single intelligent system that understands users, devices, and applications in context. With passwordless workforce identity, advanced endpoint detection, and automated compliance, Iru delivers both security and efficiency without the complexity of multiple tools. Its integrated approach enables IT teams to secure access, prevent threats, and maintain continuous audit readiness—all from one intuitive platform. Trusted by over 5,000 companies including Plaid, Notion, Airbus, and Vercel, Iru transforms how modern businesses manage digital trust. The result is reduced IT workload, improved employee experience, and enterprise-grade protection built for the AI era. 1,488 Ratings Visit Website Atera Atera, the first and only Agentic AI platform for IT management, offers IT teams and MSPs a digital workforce of AI agents to preemptively and autonomously manage their entire IT operations. Its all-in-one platform combines RMM, helpdesk, ticketing, and automation to reduce downtime, improve SLAs, and free IT teams to focus on strategic work over mundane tasks. At the core of Atera’s platform are two powerful AI agents built to enhance every layer of IT operations. AI Copilot helps technicians troubleshoot devices, run diagnostics, and generate actionable solutions in real time. IT Autopilot delivers 24/7/365, autonomously resolving Tier-1 issues and reducing IT workload by up to 40%. It acts like a personal AI technician for every employee, freeing your team to focus on what really matters. Trusted by 13K+ customers in over 120 countries, Atera scales with your needs while maintaining the highest security and compliance standards. 1,914 Ratings Visit Website SuperOps SuperOps is a future-ready, unified PSA-RMM platform for fast-growing MSPs. Powered with the goodness of AI and intelligent automation, SuperOps is packed with all the features and tools that a modern MSP needs, including project management and IT documentation. MSPs no longer need to toggle between tools to manage different pieces of their work. With SuperOps, MSPs can break free from disjointed, legacy tools and experience a platform that’s built for the cloud and designed to make MSPs’ work and life easier. 216 Ratings Visit Website Wiz Wiz is a new approach to cloud security that finds the most critical risks and infiltration vectors with complete coverage across the full stack of multi-cloud environments. Find all lateral movement risks such as private keys used to access both development and production environments. Scan for vulnerable and unpatched operating systems, installed software, and code libraries in your workloads prioritized by risk. Get a complete and up-to-date inventory of all services and software in your cloud environments including the version and package. Identify all keys located on your workloads cross referenced with the privileges they have in your cloud environment. See which resources are publicly exposed to the internet based on a full analysis of your cloud network, even those behind multiple hops. Assess the configuration of cloud infrastructure, Kubernetes, and VM operating systems against your baselines and industry best practices. 1,439 Ratings Visit Website DriveStrike DriveStrike is easy to use, implement and manage. With DriveStrike you can execute secure remote wipe, remote lock, and remote locate commands on any platform. Integrated drive encryption support as well as mobile device management MDM for mobile platforms. Our professional support team is always available to answer your questions and help you install our services or manage your account and devices. Protecting your data and devices has never been easier or more cost effective. If you have questions or need help understanding how best to protect your data please contact us and we will gladly answer your questions. Protect your business with a device and data protection platform that keeps all devices safe with a single solution and Dashboard. Keep your Workstations, MacBooks, iPads, Smartphones, Tablets, Laptops safe, secure, and organized. 24 Ratings Visit Website ESET PROTECT Advanced ESET Protect Advanced is a comprehensive cybersecurity solution designed for businesses of all sizes. It offers advanced endpoint protection against ransomware, zero-day threats, and sophisticated attacks with ESET LiveSense technology. It includes full disk encryption for legal compliance and data protection. The solution features proactive cloud-based threat defense using adaptive scanning, machine learning, cloud sandboxing, and behavioral analysis to prevent new threats. Mobile threat defense secures Android and iOS devices with anti-malware, anti-theft, and mobile device management. It also provides cloud app protection, mail server security, and vulnerability and patch management. Extended detection and response (XDR) enhances threat detection and response, while multi-factor authentication adds security. The solution offers single-pane-of-glass remote management for visibility into threats and users, along with advanced reporting and custom notifications. 2,249 Ratings Visit Website EZO AssetSonar EZO AssetSonar is a comprehensive IT asset management platform that provides real-time visibility into your entire digital infrastructure. Track and optimize hardware, software, and license management to reduce risks, control IT spend, and improve compliance. With powerful features like software discovery, license tracking, and software normalization, EZO AssetSonar helps businesses overcome challenges such as SaaS sprawl, shadow IT, and redundant software licenses. Seamlessly integrating with leading ITSM tools like Jamf, Zendesk, Intune, and SCCM, AssetSonar simplifies workflows and ensures continuous monitoring of your technology ecosystem. Automating manual tasks and consolidating data from diverse sources enables IT teams to focus on strategic initiatives while maintaining control and compliance. Optimize your IT asset lifecycle, boost efficiency, and make smarter technology purchasing decisions with EZO AssetSonar’s powerful IT asset management capabilities. 109 Ratings Visit Website DriveLock Cyber threats are everywhere, but protecting your IT systems should be as natural as locking your front door. With DriveLock’s HYPERSECURE Platform, safeguarding your endpoints and business data is easier than ever. We integrate the latest security technologies and share our expertise, so you can focus on what matters—without worrying about data protection. Zero Trust Platform takes a proactive approach, eliminating security gaps before they become a risk. By enforcing centralized policies, DriveLock ensures employees and endpoints access only what they need—following the golden rule of cybersecurity: ''never trust, always verify''. 1 Rating Visit Website
About Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment without needing a VPN, it eliminates routine labor, preempts ransomware and security risks, and protects the digital employee experience. In 2025, Action1 was recognized by Inc. 5000 as the fastest-growing private software company in America. The company is founder-led by Alex Vovk and Mike Walters, American entrepreneurs who previously founded Netwrix, a multi-billion-dollar cybersecurity company.	About Discover your IT with Lansweeper, build your centralized IT Asset System of Record. With the Lansweeper Deepscan IP Scanner engine, you can audit all assets in your company network without installing software on them. Build an accurate network inventory of all your hardware, software and users. Scan Windows, Linux, and Mac devices. Keep track of your licenses, serial numbers and warranties of major brands like Dell, IBM, HP, Toshiba and many more. Detect Unauthorized Local Admins, unify Office 365 and AD User Data, get the netbios domain name, check for Windows updates and more. Discover all assets in your IT environment that you didn’t even knew about & take full control of your network. Download your free trial and start your IT asset management.	About ServiceNow® Problem Management makes it possible to restore services quickly—often helping you prevent issues from happening in the first place. With a structured workflow for diagnosing root causes and fixing problems, ServiceNow empowers you to eliminate recurring incidents and minimize the impact of unexpected disruptions. Automated workflows allow problem managers to easily document workarounds and solutions, so IT teams can focus and get more done. With a consolidated view of the incidents and related changes, IT can deliver faster responses and solutions. Speed resolution, slash disruptions, and minimize the impact by publishing solutions and workarounds. Find and address potential failure points and determine issue impact all in one place. Reduce future disruptions from repeat incidents by giving IT the means to stop issues at the source. Increase transparency and collaborate more effectively by sharing updates with service subscribers.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience IT administrators, MSPs	Audience Small to mid-sized companies including enterprise and MSP	Audience Teams looking to restore services quickly
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $0 USD/per device/per month Free Version Free Trial	Pricing $495.00/year Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 5.0 / 5 ease 4.9 / 5 features 4.7 / 5 design 4.8 / 5 support 4.6 / 5 Read all reviews	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 3.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Action1 Founded: 2018 United States www.action1.com	Company Information Lansweeper Founded: 2008 Belgium www.lansweeper.com	Company Information ServiceNow Founded: 2004 United States www.servicenow.com/products/problem-management.html
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Categories Autonomous Endpoint Management (AEM) Endpoint Management Discover Action1 Endpoint Management Software, the cloud-native solution designed for secure, efficient management of work-from-anywhere enterprises. With its streamlined patching, deployment, monitoring and remote access, Action1 eliminates the need for extensive training. Its modern, lightweight design avoids unnecessary bloat, offering dozens of pre-built apps, scripts, reports and alerts to simplify IT tasks. Trusted by organizations worldwide, Action1 is SOC 2 Type II and ISO 27001:2022 certified, ensuring the highest security standards. Empower your team with an easy-to-use platform that keeps your business agile and protected Endpoint Protection IT Management Patch Management Experience the ease of Action1 Enterprise Patch Management Software. We offer unified cross-OS and third-party patching with real-time assessment of missing patches and compliance status. Customize application patching through an intuitive Software Repository, all without needing a VPN—even for remote, off-site devices. With bandwidth-efficient P2P software update distribution, Action1 ensures seamless, efficient patch management across your enterprise. Keep your systems secure and up-to-date with a solution designed for modern IT environments. Remote Desktop RMM Software Asset Management (SAM) Vulnerability Management Safeguard your organization with Action1 Vulnerability Management and Remediation Software, combining real-time vulnerability detection with built-in remediation capabilities. Conduct a free initial vulnerability assessment for unlimited endpoints and seamlessly patch OS and application vulnerabilities without requiring a VPN. Automate compensating controls to address risks efficiently while maintaining compliance with industry standards. Backed by SOC 2 Type II, ISO 27001:2022 and GDPR certifications, Action1 ensures secure, trusted protection for your IT environment. Stay ahead of threats with an all-in-one solution designed for proactive vulnerability management.	Categories Cybersecurity IP Scanners IT Asset Management IT Management License Management Network Monitoring Network Troubleshooting Server Management Shadow IT Discovery	Categories IT Management
IT Management Features Capacity Monitoring Compliance Management Event Logs Hardware Inventory IT Budgeting License Management Patch Management Remote Access Scheduling Software Inventory User Activity Monitoring Show More Features Patch Management Features Alerts/Notifications Automatic Approval Automatic Patch Deployment Automatic Scans Compliance Management Custom Patches Dashboard Network Wide Management Patch Prioritization Patch Testing Remote Access/Control Vulnerability Scanning RMM Features Deployment Management For MSPs IT Asset Management Mobile Access Network Monitoring Patch Management Real-time Alerts Remediation Management Remote Desktop Features Chat Cross-Platform Access File Transfer Group View Mobile Device Access Multi Monitor Support Record Remote Sessions Remote Print Remote Wake User Management Vulnerability Management Features Asset Discovery Asset Tagging Network Scanning Patch Management Policy Management Prioritization Risk Management Vulnerability Assessment Web Scanning	IT Management Features Capacity Monitoring Compliance Management Event Logs Hardware Inventory IT Budgeting License Management Patch Management Remote Access Scheduling Software Inventory User Activity Monitoring Show More Features Cybersecurity Features AI / Machine Learning Behavioral Analytics Endpoint Management Incident Management IOC Verification Tokenization Vulnerability Scanning Whitelisting / Blacklisting IT Asset Management Features Asset Tracking Audit Management Compliance Management Configuration Management Contract/License Management Cost Tracking Depreciation Management Inventory Management IT Service Management Maintenance Management Procurement Management Requisition Management Supplier Management License Management Features Automatic SKU Recognition Central LM Server Copy Protection History Tracking Node Management Online Activation Portable License Sarbanes-Oxley Compliance Timing Rights Trial License Network Monitoring Features Bandwidth Monitoring Baseline Manager Diagnostic Tools Internet Usage Monitoring IP Address Monitoring Real Time Analytics Resource Management Server Monitoring SLA Monitoring Uptime Monitoring Web Traffic Reporting Network Troubleshooting Features Alerts / Escalation Bandwidth Troubleshooting Change Management Configuration Management Connectivity Management Data Visualization Historical Audit Mobile Network Troubleshooting Network Analysis Network Monitoring Server Management Features CPU Monitoring Credential Management Database Servers Email Monitoring Event Logs History Tracking Patch Management Scheduling User Activity Monitoring Virtual Machine Monitoring
Integrations Sysinfo PDF Recovery Tool Alemba Service Manager AssetLabs Streamline License Tracker Axonius Devolutions Remote Desktop Manager HaloCRM Licenseware Mint Service Desk Notus OctoXLabs OverSOC Panaseer PayPal Plixer One Rapid7 Command Platform Slack VIZOR Vivantio iTop openITCOCKPIT Show More Integrations View All 11 Integrations	Integrations Sysinfo PDF Recovery Tool Alemba Service Manager AssetLabs Streamline License Tracker Axonius Devolutions Remote Desktop Manager HaloCRM Licenseware Mint Service Desk Notus OctoXLabs OverSOC Panaseer PayPal Plixer One Rapid7 Command Platform Slack VIZOR Vivantio iTop openITCOCKPIT Show More Integrations View All 26 Integrations	Integrations Sysinfo PDF Recovery Tool Alemba Service Manager AssetLabs Streamline License Tracker Axonius Devolutions Remote Desktop Manager HaloCRM Licenseware Mint Service Desk Notus OctoXLabs OverSOC Panaseer PayPal Plixer One Rapid7 Command Platform Slack VIZOR Vivantio iTop openITCOCKPIT Show More Integrations View All 1 Integration
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