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About

Our virtual telephone systems are hosted in the cloud, which means that you can use any phone that you already have, and you don’t have to learn any new software to make it work. We take care of all of that for you and can have your virtual phone system set up today. At AccessDirect, we know what’s important – to create a professional first impression and connect your client to your team no matter where they are – and we make that easy. No maintenance, no new software to learn, just a virtual phone service that works to achieve your business goals. An inefficient or outdated phone system will make your company look less professional and hinder your ability to provide the best possible service to your customers. Whether you are a single entrepreneur, a start-up or a growing enterprise, we can help you achieve the professional image provided by major corporate telephone systems, but without all the equipment, hassle, and expense. AccessDirect offers affordable virtual business phone

About

Hosted VoIP solution with a European focus and a local presence in over a 165 countries. As all our solutions are based on Premium Plus we give you the highest possible quality for the lowest price. All carry all types of numbers, from Geographic to National, TollFree and UIFN, Mobile VoIP, Elastic Pool solutions and much more. We also have our own Roaming products (physical and SIM solutions) too.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

Virtual phone service for small businesses that don't want to miss calls

Audience

Companies of all sizes

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$19.95 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

$0.25 per user per month
Price depends on the country and type of number and how you configure it. We'll give you the lowest price we can in any case.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 4.5 / 5
features 5.0 / 5
design 4.5 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • The call quality is excellent and reliable yet the price is one of the lowest we've come across. They use high-quality routes and solutions and you notice the difference every time. Support is as good as we could have hoped for on the rare occasions that we needed them for something. Coverage is second to none as far as we can tell, they haven't sold us a 'no' yet.
  • I’ve been a Voyced customer for a few weeks now. So far so good. Honestly, the call quality is better than expected, which was a pleasant surprise. Call rates are very reasonable too.

Cons

  • The website can appear to be a bit techy but once you get the hang of it it's fine actually. Don't let that put you off.
  • I had a few small setup issues initially, but the support team were very responsive and got back to me straight away. Also a pleasant surprise.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

AccessDirect
Founded: 1997
United States
www.messagingservice.com

Company Information

Voyced
Founded: 2013
United Kingdom
voyced.eu

Alternatives

Alternatives

eVoice

eVoice

j2 Global
CallForwarding.com

CallForwarding.com

CallForwarding

Categories

Categories

Business VoIP Supported
Call Forwarding Supported
Call Recording Supported
Cloud PBX Supported
IVR Supported
SIP Trunk Supported
Softphone Supported
Telephony Supported

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Supported
Web Conferencing Supported

Business VoIP Features

Call Parking Supported
Call Recording Supported
Contact Management Not Supported
Encryption Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Supported

Call Recording Features

Archiving Supported
Call Sharing Not Supported
Distributed Call Recording Not Supported
Event Triggered Recording Not Supported
File Transfer Supported
Instant Retrieval Supported
On-Demand Recording Supported
Recording Bookmarking Not Supported
Scheduled Recording Supported
Screen Activity Recording Not Supported
Video Call Recording Not Supported

Cloud PBX Features

Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Virtual Extensions Supported
Web Conferencing Supported

IVR Features

Call Center Not Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Survey Management Not Supported
Text to Speech Not Supported
Voice Customization Supported
Voice Mail Supported

SIP Trunk Features

Automatic Fail-over Routing Supported
Call Data Records Supported
Caller ID Supported
Disaster Recovery Not Supported
e911 Not Supported
International Numbers Supported
Multiple DID Options Supported
PSTN Forwarding Supported
Toll-Free Numbers Supported

Softphone Features

Audio / Video Conferencing Not Supported
Call Logging Supported
Call Recording Supported
Call Transfer Supported
Caller Identification Supported
Chat / Messaging Not Supported
Contact Management Supported
Fax Management Supported

Telephony Features

Auto-Dialer Not Supported
Call Center Management Not Supported
Call Monitoring Supported
Contact Management Not Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Supported
Predictive Dialer Not Supported
Telemarketing Management Not Supported
Voice & Data Integration Not Supported
VoIP Supported

Unified Communications Features

Audio / Video Conferencing Supported
Calendar Management Not Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Not Supported
Fax Management Supported
File Sharing Not Supported
Mobile Access Supported
Multi-User Collaboration Supported
Voice Mail Supported

Integrations

AccountView Not Supported
AdminPulse Not Supported
Baka Glass Not Supported
Bigin by Zoho CRM Not Supported
Donorfy Not Supported
Exact Online Not Supported
Finly Not Supported
Freshservice Not Supported
HubSpot CRM Not Supported
IFTTT Not Supported
NetSuite Not Supported
Odoo Not Supported
SAP Business One Not Supported
ServiceNow Not Supported
Simplicate Not Supported
SpinOffice CRM Not Supported
TIQ Time Not Supported
Teamleader Not Supported
Trengo Not Supported
Virtuagym Not Supported

Integrations

AccountView Supported
AdminPulse Supported
Baka Glass Supported
Bigin by Zoho CRM Supported
Donorfy Supported
Exact Online Supported
Finly Supported
Freshservice Supported
HubSpot CRM Supported
IFTTT Supported
NetSuite Supported
Odoo Supported
SAP Business One Supported
ServiceNow Supported
Simplicate Supported
SpinOffice CRM Supported
TIQ Time Supported
Teamleader Supported
Trengo Supported
Virtuagym Supported
Claim AccessDirect and update features and information
Claim AccessDirect and update features and information
Claim Voyced and update features and information
Claim Voyced and update features and information