AVOXI

AVOXI

4.0 out of 5 stars
eTollFree

eTollFree

1.0 out of 5 stars
AVOXI eTollFree

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AVOXI:

About

The effective, affordable, and easy-to-use cloud-based call center software, AVOXI Genius. Easily manage your business communications from an intuitive, web-based contact center. AVOXI Genius is the first platform to integrate your contact center solution with your voice service, with virtual phone numbers available for instant activation in 170+ countries. With plans starting at $19.99 per user, AVOXI Genius is one of the most affordable solutions worldwide! Get 2 months free--limited time only.
eTollFree:

About

Increase agent productivity with eTollFree Predictive Dialer. Offering contact centers a completely customizable business phone system plus webphone, eTollFree helps small businesses fulfill customer service requirements. The solution works as both outbound and inbound call center software and offers a wide range of features, such as autodial campaigns, callbacks, manual dial mode, answering machine detection, real-time report display, and more. You can own your very own 833 toll-free number for the same low monthly rate of $0.99 per month for life, and still have all the great features we provide for all of our other toll-free numbers. Since this is a brand new toll-free code, the possibilities for number combinations are endless. Any combination of digits you can think of, we can search for and reserve for you, if it is available. You’ll then be able to use these cheap toll-free numbers with your predictive dialer system.
AVOXI:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
eTollFree:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
AVOXI:

Audience

Businesses and call centers with international calling needs, including online travel services and agents, hotels and resorts, retail and consumer goods, insurance, healthcare, media and advertising firms
eTollFree:

Audience

Small businesses up to full-scale corporate entities that need toll free numbers, VoIP extensions, or predictive dialer services
AVOXI:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
eTollFree:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
AVOXI:

API

Offers API Not Supported
eTollFree:

API

Offers API Not Supported
AVOXI:

Screenshots and Videos

eTollFree:

Screenshots and Videos

AVOXI:

Pricing

$19.99/month/user
Free Version Not Supported
Free Trial Supported
eTollFree:

Pricing

$99.00/month
Unlimited agents and extensions for just $99/month
Free Version Not Supported
Free Trial Supported
AVOXI:

Reviews/Ratings

Overall 4.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 4.0 / 5
eTollFree:

Reviews/Ratings

Overall 1.0 / 5
ease 2.0 / 5
features 2.0 / 5
design 2.0 / 5
support 2.0 / 5
AVOXI:

Pros & Cons from Real Users

Pros

  • It is user friendly, not so expensive and a very user friendly software. It will definitely meet all your requirements.

Cons

  • There are a few scams reported by individuals and users of this software. I have personally not faced any issues so far.
eTollFree:

Pros & Cons from Real Users

Pros

  • A 1-800 number for 99c is a good deal. Great way to lure in customers, and the inbound call forwarding (mostly) worked well. Good for small business.

Cons

  • The interface was subpar, and the fax feature broke and was never fixed. Customer service can take several days to respond.
AVOXI:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
eTollFree:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
AVOXI:

Company Information

AVOXI
Founded: 2001
United States
www.avoxi.com
eTollFree:

Company Information

eTollFree
Founded: 2010
United States
www.etollfree.net
AVOXI:

Alternatives

TollFreeForwarding

TollFreeForwarding

4.2 out of 5 stars
eTollFree:

Alternatives

AVOXI:
Adversus

Adversus

4.5 out of 5 stars
eTollFree:
AVOXI:
eTollFree:
AVOXI:
MightyCall

MightyCall

4.8 out of 5 stars
eTollFree:
AVOXI:
VirtualPBX

VirtualPBX

4.7 out of 5 stars
eTollFree:
FreedomVoice

FreedomVoice

4.0 out of 5 stars
AVOXI:

Categories

Business VoIP Supported
Call Center Supported
Call Forwarding Supported
Call Monitoring Supported
Communication APIs Supported
IVR Supported
Telephony Supported
eTollFree:

Categories

Business VoIP Supported
Call Center Supported
Predictive Dialer Supported
AVOXI:

Business VoIP Features

Call Parking Not Supported
Call Recording Supported
Contact Management Not Supported
Encryption Not Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Not Supported
Voice Quality Enhancement Not Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Cloud Communication Platform Features

Audio / Video Conferencing Supported
Call Center Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Not Supported
Fax Management Not Supported
File Sharing Not Supported
IVR / Voice Recognition Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Not Supported
Survey Management Not Supported
Text to Speech Not Supported
Voice Customization Supported
Voice Mail Supported

Telephony Features

Auto-Dialer Not Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Not Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Not Supported
Predictive Dialer Not Supported
Telemarketing Management Not Supported
Voice & Data Integration Not Supported
VoIP Supported
eTollFree:

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Not Supported
Queue Management Not Supported
Real-time Chat Supported
Reporting/Analytics Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported
AVOXI:

Integrations

Microsoft Dynamics 365 Supported
Odoo Supported
Salesforce Supported
SuiteMaster Supported
Zendesk Supported
Zoho CRM Supported
eTollFree:

Integrations

Microsoft Dynamics 365 Not Supported
Odoo Not Supported
Salesforce Not Supported
SuiteMaster Not Supported
Zendesk Not Supported
Zoho CRM Not Supported
AVOXI:
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Claim AVOXI and update features and information
eTollFree:
Claim eTollFree and update features and information
Claim eTollFree and update features and information