AVOXI vs. TollFreeForwarding Comparison


AVOXI	TollFreeForwarding	+	+
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About The effective, affordable, and easy-to-use cloud-based call center software, AVOXI Genius. Easily manage your business communications from an intuitive, web-based contact center. AVOXI Genius is the first platform to integrate your contact center solution with your voice service, with virtual phone numbers available for instant activation in 170+ countries. With plans starting at $19.99 per user, AVOXI Genius is one of the most affordable solutions worldwide! Get 2 months free--limited time only.		About Activate your new international phone number in 60 seconds. Choose from phone numbers in over 120+ countries and 1,000 cities. Forward your calls to any phone number in the world. Robust scheduling options allow you to route your calls based on the days and hours of your business. Route your calls to your main call center during business hours and to voicemail during non-business hours. Instantly view detailed information about calls made to your TollFreeForwarding phone number. Learn about your customers' call habits to help make decisions about outbound sales and follow-up. Keep track of your calls by recording all or some of your calls. Recorded calls are stored in call detail records and can be played or downloaded at any time.
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported		Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Businesses and call centers with international calling needs, including online travel services and agents, hotels and resorts, retail and consumer goods, insurance, healthcare, media and advertising firms		Audience Companies looking for a virtual phone system
Support Phone Support Supported 24/7 Live Support Supported Online Supported		Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported		API Offers API Not Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $19.99/month/user Free Version Not Supported Free Trial Supported		Pricing $4 per month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 4.0 / 5 ease 5.0 / 5 features 4.0 / 5 design 5.0 / 5 support 4.0 / 5 Read all reviews		Reviews/Ratings Overall 4.0 / 5 ease 5.0 / 5 features 4.0 / 5 design 4.0 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros It is user friendly, not so expensive and a very user friendly software. It will definitely meet all your requirements. Cons There are a few scams reported by individuals and users of this software. I have personally not faced any issues so far.		Pros from Real Users Pros The portal is very easy to use. Our Account Rep Victor Cooper is very responsive and helpful! Tech Support is also very responsive and quick to hop on an issue.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported		Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information AVOXI Founded: 2001 United States www.avoxi.com		Company Information TollFreeForwarding Founded: 2002 United States tollfreeforwarding.com
Alternatives TollFreeForwarding		Alternatives Sonetel
Adversus		Global Call Forwarding
Bling		Grasshopper GoTo
MightyCall		FreedomVoice
VirtualPBX View All		800.com View All
Categories Business VoIP Supported Call Center Supported Call Forwarding Supported Call Monitoring Supported Cloud Communication Platform Supported Communication APIs Supported IVR Supported Telephony Supported Toll Free 800 Number Supported Vanity Phone Number Supported Voice Calling API & SDK Supported		Categories Business Phone Systems Supported Call Forwarding Supported Cloud PBX Supported Communications Supported Telephony Supported Toll Free 800 Number Supported Vanity Phone Number Supported Virtual Phone Number Supported
Telephony Features Auto-Dialer Not Supported Call Center Management Supported Call Monitoring Supported Contact Management Not Supported Inbound Reporting Supported IVR / Voice Recognition Supported Outbound Reporting Not Supported Predictive Dialer Not Supported Telemarketing Management Not Supported Voice & Data Integration Not Supported VoIP Supported Show More Features Business VoIP Features Call Parking Not Supported Call Recording Supported Contact Management Not Supported Encryption Not Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Unified Communications Not Supported Voice Quality Enhancement Not Supported Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Cloud Communication Platform Features Audio / Video Conferencing Supported Call Center Supported Call Recording Supported Call Routing Supported Chat / Messaging Not Supported Fax Management Not Supported File Sharing Not Supported IVR / Voice Recognition Supported IVR Features Call Center Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Not Supported Survey Management Not Supported Text to Speech Not Supported Voice Customization Supported Voice Mail Supported
Integrations Microsoft Dynamics 365 Supported Odoo Supported Salesforce Supported SuiteMaster Supported Zendesk Supported Zoho CRM Supported View All 6 Integrations		Integrations Microsoft Dynamics 365 Not Supported Odoo Not Supported Salesforce Not Supported SuiteMaster Not Supported Zendesk Not Supported Zoho CRM Not Supported
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