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About

​AIVITEX is a digital service and remote support tool designed to help companies offer their services online, reaching customers globally. It allows businesses to optimize employee utilization by providing digital services and remote support without the need for physical presence, thereby eliminating long trips and promoting efficient time use. This approach not only enhances sustainability by reducing energy consumption but also enables companies to stay competitive in a market where customers demand fast and digital services. AIVITEX offers a comprehensive suite of features essential for remote digital services and checks. Users can create digital sessions for each action, utilizing live video communications, documentation, photo captures, forms, checklists, and product presentations within a single session, all of which are archived for future reference. The live video functionality enables real-time interaction with customers, allowing for on-site condition assessments.

About

Deploy a unified platform to augment your organization with visual knowledge and automate processes over time. TechSee’s platform creates a single picture of customer issues across the organization, allowing warm transfer between channels and leveraging visual data to deliver AI-powered automation. The platform is proven to support large departments and tens of thousands of reps, with the ability to support more agents, technicians and end users in new geographic locations, without impacting availability or performance. The platform leverages visual data to automate processes using Computer Vision AI, including real-time decision support for agents and self- service for customers. A full record of the visual session history of each customer provides the organization with the context of each contact. This information can also be leveraged for internal collaboration, aligned with privacy policy.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

Companies wanting a tool to digitize their services and provide efficient remote support, enabling them to reach customers worldwide without the need for physical on-site visits

Audience

Companies of all sizes

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$29.99/month/user
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

AIVITEX
Founded: 2020
Germany
aivitex.com

Company Information

TechSee
Israel
www.techsee.me/

Alternatives

Alternatives

Librestream

Librestream

Librestream Technologies
Blitzz

Blitzz

Blitzz Remote Support
Plutomen Connect

Plutomen Connect

Plutomen Technologies

Categories

Categories

AR Training Supported
Computer Vision Supported
Remote Support Supported
Remote Work Supported

Artificial Intelligence Features

Chatbot Not Supported
For eCommerce Supported
For Healthcare Supported
For Sales Supported
Image Recognition Supported
Machine Learning Supported
Multi-Language Not Supported
Natural Language Processing Not Supported
Predictive Analytics Not Supported
Process/Workflow Automation Supported
Rules-Based Automation Supported
Virtual Personal Assistant (VPA) Not Supported

Computer Vision Features

Blob Detection & Analysis Supported
Building Tools Supported
Image Processing Supported
Multiple Image Type Support Not Supported
Reporting / Analytics Integration Not Supported
Smart Camera Integration Not Supported

Remote Support Features

Diagnostic Tools Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Supported

Remote Work Features

Collaboration Not Supported
Credential Management Not Supported
Electronic Signature Supported
Employee Monitoring Not Supported
Live Chat Supported
Meeting Management Not Supported
Project Management Not Supported
Remote Access Supported
Remote Support Supported
Screen Sharing Supported
Softphone Not Supported
Task Management Not Supported
Time Zone Tracking Not Supported
Video Chat Supported
Web Conferencing Not Supported

Integrations

Amdocs Customer Experience Suite Not Supported
CSG Advanced Convergent Platform (ACP) Not Supported
Genesys Cloud CX Not Supported
Microsoft 365 Not Supported
Microsoft Dynamics GP Not Supported
Oracle Service Not Supported
Pega Customer Service Not Supported
Salesforce Not Supported
Salesforce Agentforce Service Not Supported
ServiceNow Not Supported
Zendesk Not Supported

Integrations

Amdocs Customer Experience Suite Supported
CSG Advanced Convergent Platform (ACP) Supported
Genesys Cloud CX Supported
Microsoft 365 Supported
Microsoft Dynamics GP Supported
Oracle Service Supported
Pega Customer Service Supported
Salesforce Supported
Salesforce Agentforce Service Supported
ServiceNow Supported
Zendesk Supported
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