800.com vs. CallRail Comparison


800.com	CallRail	+	+
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About 800.com is a business phone and call tracking platform that helps small and growing businesses understand, manage, and respond to inbound calls more effectively. The platform provides local and toll-free numbers, call tracking, call recording, voicemail, SMS, and detailed call reporting so teams can see where calls come from and how they’re handled. Businesses use 800.com to track phone leads across websites, ads, social media, and offline marketing, improve response times, and follow up on missed calls. With integrations for Google Ads, GA4, Meta, Microsoft Ads, and popular CRMs, 800.com connects call data to marketing and sales workflows. The platform is easy to set up, flexible as businesses grow, and designed to turn phone calls into clearer insights and better customer experiences.		About CallRail is here to bring complete visibility to the marketers who rely on quality inbound leads to measure success. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. We see the opportunities in surfacing and connecting data from calls, forms, chat and beyond—helping our customers get to better outcomes.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Businesses that rely on inbound calls to generate leads, serve customers, and grow revenue.		Audience Small to medium businesses, data driven marketers, sales teams, and more.
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $19 per month $19 per month if billed annually $23 per month if billed monthly Free Version Free Trial		Pricing $45.00/month Call Tracking - $45/ mo. Marketing Analytics - $95/mo. Conversation Analytics - $95/mo. Analytics Suite - $145/mo. Free Version Free Trial
Reviews/Ratings Read all reviews		Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 4.8 / 5 Read all reviews
		Pros & Cons from Real Users Pros Straightforward call tracking platform for marketing. I used it for a direct mail campaign we were testing into and it was very easy to get a live look at calls made from the postcards. • It integrates many business tools including Slack and Hubspot. • Easy to visualize data and great call intelligence. • Helps to capture and bring business leads. • Powerful reports and lead management platform. We use this for our clients when running ads. It's the best way to easily swap out numbers on your site for tracking ones. Cons I felt like I really needed to go back and make sure I wasn't overpaying. It ended up with me paying 3 months of services that I really didn't need because I didn't carefully check upon signup. • We had an overall positive experience with it. Some people struggle with the concept of how it works but it does wonders.
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information 800.com Founded: 1997 United States www.800.com		Company Information CallRail Founded: 2011 United States www.callrail.com
Alternatives Dial800		Alternatives Phonexa
DIDforSale		CallTrackingMetrics
Global Call Forwarding		800.com
TollFreeForwarding		CallSource
FreedomVoice View All		CloudTalk View All
Categories Bulk SMS Business Phone Systems Call Forwarding Call Tracking SMS API SMS Marketing Toll Free 800 Number Vanity Phone Number Virtual Phone Number		Categories Call Accounting Call Center Infrastructure (CCI) Call Recording Call Tracking Conversation Intelligence Lead Management Marketing Analytics Online Form Builders Revenue Intelligence
Call Tracking Features Call Log Call Recording Call Routing Caller Identification Campaign Management Conversion Tracking CRM IVR / Voice Recognition Keyword Tracking Show More Features Business Phone Systems Features Call Logging Call Monitoring Call Recording Call Routing Employee Directory IVR / Voice Recognition Mobile Access Virtual Call Center Web Conferencing SMS Marketing Features 2-Way Messaging Artificial Intelligence Contact Management Mass Texting Message Personalization MMS Mobile Coupons Mobile Keywords Polls / Voting Reporting/Analytics Scheduled Messaging Shortcodes Text-to-Win		Call Tracking Features Call Log Call Recording Call Routing Caller Identification Campaign Management Conversion Tracking CRM IVR / Voice Recognition Keyword Tracking Show More Features Call Accounting Features By-Extension Reporting Call Duration Call Monitoring Call Volume Caller Identification Inbound Reporting Outbound Reporting Unattended Call Management Who Answered Log Call Recording Features Archiving Call Sharing Distributed Call Recording Event Triggered Recording File Transfer Instant Retrieval On-Demand Recording Recording Bookmarking Scheduled Recording Screen Activity Recording Video Call Recording Lead Management Features Activity Tracking Campaign Management Lead Capture Lead Distribution Lead Nurturing Lead Scoring Lead Segmentation Pipeline Management Prospecting Tools Source Tracking Marketing Analytics Features A/B Testing Campaign Management Channel Attribution Customer Journey Mapping Dashboard Performance Metrics Predictive Analytics ROI Tracking Social Media Metrics Website Analytics Revenue Intelligence Features Actionable Insights Alerts / Notifications Call Scoring Conversation Intelligence CRM Interactions Dashboard Email/Message Interactions Market Intelligence Phone Call Interactions Pipeline Visibility Sales Coaching Video Call Interactions
Integrations HubSpot CRM Salesforce Slack WordPress Zapier BI Book Enzy HubSpot Service Hub Insightly Law Ruler LeadSimple LeadSquared Left Main Marin Software Microsoft Advertising Referrizer Salesforce Agentforce Marketing SmartBI Unbounce Show More Integrations View All 13 Integrations		Integrations HubSpot CRM Salesforce Slack WordPress Zapier BI Book Enzy HubSpot Service Hub Insightly Law Ruler LeadSimple LeadSquared Left Main Marin Software Microsoft Advertising Referrizer Salesforce Agentforce Marketing SmartBI Unbounce Show More Integrations View All 104 Integrations
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