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About

Approaches that deliver the insights you need. 20|20 is not your average research firm. With a unique suite of in-house solutions and approaches designed by our expert team, we make it smarter, faster and easier to get the impactful insights and meaningful consumer stories you need. Smarter, faster, easier - our mantra when it comes to research. 20|20 Research, part of the Schlesinger Group, is the leading expert and innovator in qualitative market research. With 30+ years of experience, 20|20 has developed methods and tools used worldwide for qualitative and hybrid research studies, offering the most unique combination of in-house research services and proprietary technology in the industry. Driven by the notion that research doesn’t have to feel complicated, our accessible, optimized solutions deliver the right insights at the right time, allowing decision-makers to move forward and drive growth with confidence.

About

UserTesting is a leading human insight platform designed to help enterprises capture authentic customer feedback at scale. It leverages a global network of participants and AI-driven analysis to deliver fast, actionable insights across marketing, product, design, and customer experience teams. The platform enables companies to test anything from messaging and creative assets to product features, reducing guesswork and maximizing ROI. UserTesting supports enterprise-grade compliance standards including SOC 2, GDPR, and HIPAA to ensure privacy and security. Trusted by world-renowned brands like Walmart, Microsoft, and Wells Fargo, it drives measurable business outcomes such as increased revenue, faster innovation, and reduced risk. UserTesting empowers organizations to put the real voice of the customer at the center of their decision-making.

About

Finally, Qualitative Feedback at Incredible Speed, Scale, Depth, and Value. Video feedback allows you to better understand your customers and build empathy with agile qualitative insight at scale. Keep a pulse on the ever-changing behaviors and mindsets of the people that matter most to your business, to influence and drive action, empowering better decisions. Agile Qual is the most efficient way to gain empathy for your business. Don’t just take our word for it, we were voted the number one company by the definitive strategic guide to consumer insights, the Greenbook Research Industry Trends Report. Turn your qualitative agile with video feedback. Video feedback allows you to capture that depth of understanding you’ve been looking for from the people you care about most, at a fraction of the time and cost of focus groups and interviews. Reach respondents anywhere in the world with a series of questions they can respond to via self-recorded videos.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Marketers looking for a suite of software solutions and approaches to get impactful insights and meaningful consumer stories

Audience

Enterprise marketing, product, design, and customer experience teams seeking fast, reliable, and scalable human insight solutions to drive customer-centric business growth

Audience

Customer experience teams, product teams, and market researchers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 4.0 / 5
support 3.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

20|20 Research
Founded: 1986
United States
www.2020research.com/software-solutions/

Company Information

UserTesting
Founded: 2007
United States
usertesting.com

Company Information

Voxpopme
Founded: 2013
United States
voxpopme.com

Alternatives

Alternatives

Alternatives

Dovetail

Dovetail

Dovetail Research
LivingLens

LivingLens

Medallia

Categories

Categories

Categories

AB Testing Features

Audience Targeting
Campaign Segmentation
Funnel Analysis
Heatmaps
Landing Pages / Web Forms
Multivariate Testing
Split Testing
Statistical Relevance Analysis
Surveys
Test Scheduling
Visual Editor

Mobile App Testing Features

Functional Testing
Installation Testing
Interruption Testing
Memory Testing
Performance Testing
Usability Testing

UX Features

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Market Research Features

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

Video Features

Analytics
Brand Overlay
Bulk Uploading
Closed Captions
Mobile Screen Support
Privacy Options
Social Sharing
Video Looping
Video Streaming

Integrations

Adobe XD
Alida
Atlassian Rovo
BERA
Desktop.com
Figma
Fuel Cycle
Google Calendar
InMoment
Iteratively
Jira
Jira Work Management
KnowledgeHound
MarketCast
Microsoft Outlook
Pendo
Rally
Shift
Zappi
axe Auditor

Integrations

Adobe XD
Alida
Atlassian Rovo
BERA
Desktop.com
Figma
Fuel Cycle
Google Calendar
InMoment
Iteratively
Jira
Jira Work Management
KnowledgeHound
MarketCast
Microsoft Outlook
Pendo
Rally
Shift
Zappi
axe Auditor

Integrations

Adobe XD
Alida
Atlassian Rovo
BERA
Desktop.com
Figma
Fuel Cycle
Google Calendar
InMoment
Iteratively
Jira
Jira Work Management
KnowledgeHound
MarketCast
Microsoft Outlook
Pendo
Rally
Shift
Zappi
axe Auditor
Claim 20|20 Research and update features and information
Claim 20|20 Research and update features and information
Claim UserTesting and update features and information
Claim UserTesting and update features and information
Claim Voxpopme and update features and information
Claim Voxpopme and update features and information