Related Products
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About
12Return is the leading cloud-based solution for product returns management in a customer-centric and circular economy. The 12Return platform and eco-system powers an all-in-one returns management service for (retail) brands in cross-border commerce.
Prepared for global returns
In its core 12Return has been designed with global returns in mind. 12Return is the single returns solution for your global Direct-to-Consumer business.
No one-size-fits-all
You have personal access to your account settings. You are free to set up return policies, return reasons, emails, carriers, logistics routes, and so much more.
Multi-language customer interface
Everything customer-facing, the return portal, emails, return reasons, and documents, can be set up in 9 different languages.
It works with any system
Of course, 12Return works with popular systems like Shopify. But that's not all. Our suite of APIs gives you all flexibility to work with any system in your supply chain.
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About
Our RMA software helps small to medium-size businesses handle product returns in an efficient, customer-friendly way. Track returns, quickly view customers' service history, and get real insight on why your products are coming back and how your team is performing. Returns tracking, Parts requests, testing, reports, customer information and more in one system. Everything you need to know about the status of your returns operation, right at your fingertips. As your team members perform tasks, returns automatically move to the next step of the process so your customers are always informed of the current status. It's always clear where any return is in the process, to you and your customer. Run reports on testing, cases, returns, parts requests, shipping, user activity and much more. Drill down by specific criteria such as date ranges and products to get the exact data you need.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Retail brands and logistics service providers
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Audience
Retail Management solution for businesses
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
€ 495 per month
Pricing for Return Bird Essentials Plan starts at € 495 per month with 1 channel, 1 destination, 5 named agent accounts, and 1,000 returns per month included.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$29.50 per user per month
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company Information12Return
Founded: 2010
Netherlands
12return.com
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Company InformationSupportSync
Founded: 2015
United States
www.supportsync.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Returns Management Features
3PL / ERP Integration
Supported
Automated Exchanges
Not Supported
Branded Experience
Supported
Custom Return Policy
Supported
Inventory Management
Supported
One-Click Returns Processing
Supported
Returns Analytics
Supported
Shopper Self-Service
Supported
Smart Data Collection
Supported
Shipping Features
Air Shipping
Not Supported
Bills of Lading
Not Supported
Container Shipping
Not Supported
Freight Shipping
Not Supported
Ground Shipping
Not Supported
Import / Export
Not Supported
Ocean Shipping
Not Supported
Parcel Shipping
Supported
Quotes / Estimates
Not Supported
Shipment Tracking
Supported
Warehouse Management
Not Supported
Warehouse Management Features
3PL Management
Supported
Barcoding / RFID
Supported
Category Customization
Not Supported
Channel Management
Supported
Demand Planning
Not Supported
Inventory Management
Supported
Location Control
Supported
Order Management
Not Supported
Purchasing
Not Supported
Quality Control
Supported
Receiving / Putaway Management
Supported
Returns Management
Supported
Shipping Management
Supported
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Customer Service Features
Alerts / Escalation
Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Supported
Live Chat
Not Supported
Performance Metrics
Supported
Queue Management
Not Supported
Self Service Portal
Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Inventory Management Features
Alerts/Notifications
Supported
Barcoding / RFID
Supported
Forecasting
Not Supported
Inventory Optimization
Not Supported
Kitting
Not Supported
Manufacturing Inventory Management
Supported
Mobile Access
Supported
Multi-Channel Management
Supported
Product Identification
Supported
Reorder Management
Not Supported
Reporting/Analytics
Supported
Retail Inventory Management
Supported
Supplier Management
Not Supported
Warehouse Management
Supported
Retail Management Features
Commission Management
Supported
CRM
Supported
eCommerce
Not Supported
Email Marketing
Supported
Employee Management
Supported
Loyalty Program
Supported
Mail Order
Supported
Merchandise Management
Supported
Multi-Location
Supported
Order Management
Supported
Purchase Order Management
Supported
Reporting/Analytics
Supported
Returns Management
Supported
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Integrations
Zendesk
Supported
Intercom
Supported
LiveChat
Supported
Magento
Supported
Shopify
Supported
Slack
Supported
UPS Ready
Supported
Zuora
Supported
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Integrations
Zendesk
Supported
Intercom
Not Supported
LiveChat
Not Supported
Magento
Not Supported
Shopify
Not Supported
Slack
Not Supported
UPS Ready
Not Supported
Zuora
Not Supported
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