Best UX Software for Zendesk

Keep your team's minds in sync with Miro (formerly RealtimeBoard and AWW app). A virtual whiteboard and remote collaboration tool, Miro helps cross-functional teams work more efficiently together to build great things. The platform allows teams to ideate, visualize, and share ideas without any boundaries. It comes with over 200 pre-made templates for capturing and visualizing ideas, collaboration tools such as comments, chat, screen sharing, and video chat, and integrations with popular business tools. Miro AI. You and your team, supercharged. You're here to create the next big thing and we're here to help. Unlock the power of your ideas with Miro AI – your new launchpad for creativity, collaboration, and productivity.

Userback is the leading user feedback and bug tracking solution for software teams looking to understand users and build better products. With Userback, you can collect metadata-enriched visual feedback and gain deep insights into your user's sentiment and behavior with in-app surveys like NPS, CES, and CSAT metrics. Add deep context to any piece of feedback via full session replay features. Create user segments and track every user from the moment they log in. Survey only the cohorts that are important to you and understand your user experiences throughout the entire lifecycle from trial to churn. Wrap it all up with branded feature portals, and public roadmaps, and a centralized location for all your feedback to reduce feedback overhead by 70% and increase feedback closure times by 10X. No code? No problem. Start instantly with a code-free browser extension, perfect for internal QA and bug tracking.

Smartlook is a qualitative analytics solution for websites and mobile apps helping over 300,000 businesses of all sizes and industries answer the "whys" behind their users' actions. Eliminate the guesswork and discover real, actionable reasons. With a unique feature set, Smartlook finally gives you a way to understand user behavior at the micro level. Always-on visitor recordings show you what every last visitor does on your website or app, while automatic event tracking lets you know how (and how often) your visitors do specific things. You can then build conversion funnels to see your conversion rates as well as uncover why people are churning. Heatmaps for websites give you mass data about where most people click, scroll, hover, and otherwise interact with your pages. Ranked within the Top 100 Software Products in the 2019 G2 Crowd Awards, Smartlook services customers like O2, Miele, Hyundai, and Kiwi. It can also record games developed in the Unity engine.

Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Companies such as Red Hat, Erste Bank, Lego, and Harvard University excel in their enterprise growth and operations with Usersnap. Product teams strive for user-centric processes and rely on Usersnap to gain clarity for product decisions. Grow in confidence with a scalable user feedback software as your partner. Usersnap is right for you if want to: ✔️ Create a user-centered and welcoming feedback culture ✔️ Streamline all product feedback to identify top roadmap contenders ✔️ Save time on communicating technical and design improvements ✔️ Conduct more in-product user research and unleash UX insights ✔️ Have a constant stream of new user feedback to stay on top of the voice of customers.

BugHerd is the world's simplest visual feedback & bug tracker tool for websites, loved by thousands of great teams worldwide to manage their web projects. Point & click client feedback directly to your site, with ZERO project limits. --- 🌟BugHerd works in 3 easy steps:🌟 1. Pin feedback to your webpage elements with the intuitive browser extension. 2. Contextual metadata is automatically added to all pins including; browser, OS, screen size & resolution, selector information and more. 3. Task cards are instantly created from feedback, helping you manage your workflow. --- No more emails, no more spreadsheets, no more headaches. Get started in minutes, with a free 14 day trial.

Mouseflow is a behavior analytics ecosystem, used by Product, Marketing, UX, Design, and Analytics teams across 190,000 websites worldwide to ensure the highest conversion rates and best website experience. Save time monitoring your website and know where exactly your visitors are experiencing friction and what's preventing them from turning into customers. Get insights into your visitors' behavior through heatmaps, session replay, conversion funnels, and form analytics. Set up feedback campaigns based on a variety of triggers to assist/recover conversions. Find out what really tipped an A/B test and why users won’t submit your forms. Identify and prioritize obstacles to conversion. Add visual context to speed up implementation.

Reveall is a software platform that makes continuous product discovery simple. We focus on helping you make sense of your research and use your customer insights to spot, prioritize and validate opportunities – making continuous product discovery a breeze. You come to Reveall when you want to deeply understand your customers to develop products that perfectly suit their needs.

Everything you need to build an effective research system. Centralize all your research data, improve collaboration, standardize your research process and share insights easily. Keep your classification system organized. Manage tags, properties and labels easily. Data security and privacy compliance. Trusted by private and public companies all over the world. Analyze your data and build helpful reports. Connect the dots between insights. Find anything in seconds. Hundreds of filters at your fingertips. AI powered search that works. Standardize your research practice by building templates that everybody can use. Empower more people to do better research. Deep integrations that give you real superpowers and access to customer feedback easily and say goodbye to complicated Zapier workflows. Upload files of all sizes and formats with no additional charges. Turn your audio or video recordings into timestamped transcripts. Get instant visibility of who’s engaging with insights.

Analyze data, collaborate on insights, and build your research repository. Discover opportunities and become a hero in your team. Discover patterns across a variety of qualitative research methods, unstructured data, and video files. Dovetail is analysis software you’ll love to use. Dovetail is a powerful way to discover patterns across interviews, usability testing, survey responses, and more. Organize tags into a hierarchy with intuitive controls like drag & drop, and extend your project with global tags. Turn qualitative data into quantitative data with highlights, and visualize your work with a variety of beautiful charts. Simply select text and highlight to add tags. Transcribe video recordings, discover patterns across interviews, usability tests, survey responses, and more. Turn qualitative data into quantitative data. Chart, filter, and segment themes across interview notes, transcripts, survey responses, and more.

Condens is a centralized platform designed to streamline user research by enabling teams to store, structure, analyze, and share qualitative data efficiently. It offers features such as AI-driven analysis, multilingual transcription, and collaborative tools, facilitating the rapid transformation of raw data into actionable insights. By creating a single source of truth, Condens enhances accessibility and collaboration across teams, promoting informed decision-making. Its enterprise-ready solutions ensure scalability, security, and seamless integration with existing workflows, making it a valuable asset for organizations aiming to elevate their research maturity.

Fullstory is a behavioral data platform that surfaces the sentiment buried between clicks, revealing the untold story behind consumer behaviors. From building better fraud detection and forecasting to creating personalization that genuinely resonates, Fullstory enables product, engineering, and data teams to connect sentiment signals with other data sources to intentionally design the next best action. Providing deeper and more immediately actionable insights beyond conventional web and product analytics that can only surface what’s happening but not why, Fullstory is the only behavioral data platform that provides the context needed to build in-the-moment experiences that drive revenue. With automatically captured, indexed, and semantically structured first-party data— served up to your data ecosystem or through our product analytics with session replay, Fullstory’s behavioral data is ready-made for AI. Enterprises no longer waste countless hours and resources analyzing data.

Everything you need to turn your customers into your biggest growth engine. The Gainsight Customer Cloud brings together all the technology you need to ensure your customers easily adopt your products and achieve their desired outcomes with your company. Orchestrate the customer journey across every function and create clients for life by delivering great outcomes at scale. Combine deep SaaS product analytics with personalized in-app engagements to deliver exceptional user experiences. Capture feedback, close the loop with respondents, and discover insights to ensure an exceptional customer experience. An open platform that acts as a central hub for customer data systems and provides actionable insights to every employee to make better decisions in service of the customer. Scale revenue growth through whitespace analysis, upsell and cross-sell playbooks, and streamlined renewals processes.

Empower growth & marketing teams to boost engagement and conversion 10x faster without data or engineering teams. Enhance your app with AI-driven personalized UI, seamlessly integrated with your data stack for a tailored user experience. Tailoring the onboarding process can significantly improve user activation. By considering factors like user roles, company type, and intent, we can create custom quick-start guides and tours. By allowing users to customize menu items or shop items based on their interests and behavior, we can create a personalized browsing experience. By leveraging insights such as purchase history, browsing behavior, and demographics, we can deliver targeted promotions and discounts that resonate with each user. Our analytical models find common traits for users who are not active and create thousands of segments to activate them. Easily find winning variants among millions of variants to power users across the customer journey.

Pendo is a product experience platform that helps software product teams deliver products users love. With Pendo, product teams can answer questions like which features are customers using? Which features are they ignoring? Which ones are driving delight and which are causing pain and confusion? From these same insights, you can easily set up in-app messages, guides and walkthroughs without any coding to help users get the most value from your products. By quickly identifying the specific features and workflows that cause users pleasure and pain, you can use the Pendo platform to guide users through the rough spots and drive them to adopt the features that create raving fans.