Audience
Businesses that use phone calls for sales or customer service
About Yactraq
Yactraq is the industry value leader in speech analytics software. Our customers typically realize benefits across two broad functional areas.
Marketing teams looking to extend their Voice-of-the-Customer (VoC) capabilities beyond the feedback form and social media now want to mine sales and customer service phone calls as part of their omni-channel capability.
Contact Center Quality Management teams typically use speech analytics / audio mining as a way of leveraging AI / Machine Learning to evaluate the performance of their call agents.
Yactraq offers customized free trials based on a clients own data so they can experience the value of our software before deciding to buy.
Our products are cost-effectively priced to suit the needs of end customers as well as partners in the Business Process Outsourcing (BPO), Contact Center as a Service (CCAS), Voice-of-the-Customer (VoC), CRM Software and Network Service Provider businesses.
Pricing
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
Yactraq
Founded: 2010
Canada
Yactraq.com
Videos and Screen Captures
Visual Phrase Report
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Product Details
Platforms Supported
SaaS
Training
Live Online
Support
Phone Support
Yactraq Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Database
IVR
Call Logging
Call Recording
Text to Speech
Voice Mail
Call Center
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Voice Customization
Speech Recognition
Audio Capture
Automatic Transcription
Call Analysis
Continuous Speech
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Automatic Form Fill
Concatenated Speech
Customizable Macros
Variable Frequency
Voice Recognition