Workelevate Alternatives

Learn Amp is the complete People Development Hub. Weaving together learning, community, and talent development to power performance. Enabling modern companies to balance people-led and company-led learning, and align individual progression with collective goals. Technology on its own is not a silver bullet. Get software with a service (SwaS) through our expert coaching and advisory services. Our consultative approach has led to a 96% retention rate of happy customers. Speak to us to find out more and join future-thinking organizations like Metro Bank, GAIL's Bakery and Specsavers in consolidating and replacing their tech stack with Learn Amp. Platform packages are flexible and scalable. LEARN; combine engaging LXP and powerful LMS tools. CONNECT; drive higher engagement and better knowledge transfer with cutting edge social features. DEVELOP; improve and measure competencies and connect the right people to the right skills learning; integrate and align performance with L&D goals

Managing Microsoft Teams and Microsoft Office 365 application performance requires deep insight into the real user experience as well as coordination between IT departments and service providers that each work with different tools with different objectives. IT teams often struggle to qualify and solve application performance or voice quality issues because available data from user feedback and traditional monitoring tools don’t provide substantial insight into the user experience. Martello Vantage DX™ gives IT teams complete end-to-end visibility of Microsoft 365 user experience to rapidly detect and resolve problems before they impact the user experience. Detect, alert and anticipate user experience challenges. Qualify and prioritize IT and third-party issues impacting Microsoft Teams and Microsoft Office 365. Ensure optimal Microsoft service productivity for your business lines.

Product Fruits is a no-code user onboarding platform for web-based apps. It allows you to onboard users and show them how to derive value from your product. Increase adoption, conversion & retention with: Interactive product tours & walkthroughs for guiding users step by step Hints, beacons & tooltips for highlighting new features, delivering tips & providing contextual support Onboarding checklists for showing users progress of their onboarding journey Announcements for publishing important news directly in your application Feedback widget to make it easy for users to report bugs and share ideas Life Ring Button for providing one centralized location for all your onboarding and support documentation as well as any 3rd-party chat widget Knowledge base for allowing users to solve problems without having to contact your support Custom events for triggering flows based on user behavior Segmentation for tailoring experiences to personas Analytics to understand user behavior

Digital experience is the IT outcome that matters most. But digital experience increasingly depends on a host of external services, like cloud, SaaS and the Internet, that you don’t own or directly control. While you might not own all the underlying infrastructure, you still own user experience. Digital Experience Monitoring (DEM) has emerged as a new Gartner IT category to address user experience, human or machine, across every dependency, whether network or service, inside or outside your company. DEM upends traditional siloed monitoring tools designed for internal IT environments, such as network performance management (NPM) and application performance monitoring (APM), by looking at the entire digital journey and how every part of it drives successful user actions. By focusing on visibility into digital experience as a whole, DEM helps bridge IT initiatives to business outcomes, such as revenue and customer satisfaction.

Slack is a cloud-based project collaboration and team interaction software solution specially designed to seamlessly facilitate communication across organizations. Featuring powerful tools and services integrated into a single platform, Slack provides private channels to promote interaction within smaller teams, direct channels to help send messages directly to colleagues, and public channels that enables members across organizations to start conversations. Available on Mac, Windows, Android, and iOS apps, Slack offers a plethora of features that include chat, file sharing, collaborative workspace, real-time notifications, two-way audio and video, screen sharing, document imaging, activity tracking and logging, and more.

Measure and continuously improve the technology experience for your employees. Make it simple for them to self-solve issues and engage with IT when extra support is needed. Use the information collected from your end users’ apps and devices alongside the breadth of data already available in ServiceNow. Digital End-user Experience runs on the Now Platform®, a single system of action for the enterprise. Connect your employees seamlessly to self-service tools so they can quickly identify, diagnose, and resolve many IT issues. Simplify their communications with IT. Now Platform® is the single cloud application platform all ServiceNow products run on. Automate, simplify, and connect work across the enterprise to move your business forward. 

The Alluvio Aternity Digital Experience Management platform provides AI-powered analytics and self-healing control to improve employee productivity and customer satisfaction, get to market fast with high quality apps, drive down the cost of IT operations, and mitigate the risk of IT transformation. The Alluvio Aternity Digital Experience Management platform brings business context to every end-user, application and activity to inform remediation, drive down costs and improve productivity. Alluvio Aternity delivers the only truly complete view of digital experience for the business, their employees and their customers. Self-healing and visibility into the end user experience of every cloud, SaaS, thick client, or enterprise mobile app in your portfolio, running on any device. Simplified high definition monitoring that is scalable, easy to use and deploy, and unifies APM visibility across end users, applications, networks, and the cloud-native ecosystem.

At Workspace 365, we believe in simplifying the digital environment to help employees achieve their ultimate work focus. Our personalised digital workplace provides centralised access to all your necessary applications, company information, and personal documents. We integrate everything into one interface, seamlessly connecting legacy and cloud applications to enhance collaboration and create a unified digital experience. With Workspace 365, you can access your workspace from anywhere, at any time, and on any device.

HCL BigFix AEX is a part of the Autonomous Endpoint Management pillar under the HCLSoftware Intelligent Operations ecosystem. It is a Generative AI-driven agent assist solution that offers intelligent self-service support, comprehends employee requests, and perpetually refines its responses for enhanced employee experience.​ It is designed to revolutionize enterprise service operations. AEX's intelligence approach empowers organizations to deliver exceptional support experiences, streamline operations, and increase overall productivity.

Simply and securely deliver and manage any app on any device with Workspace ONE, an intelligence-driven digital workspace platform. Workspace ONE integrates access control, application management and multi-platform endpoint management into a single platform and is available as a cloud service or on-premises deployment. Enables enterprises to maximize employee engagement and productivity by empowering employees with a personalized experience and Day One access to any app on any device. Embrace a single, cloud-native solution for unified endpoint management—for any device and any use case. Eliminate silos and manage every device and app type faster, with fewer point solutions and more capabilities. Secure devices, users, and data with conditional access, automated patching, and configuration policies to achieve a comprehensive Zero Trust security approach.

Benefit from the simplicity and ease of a digital experience management solution that natively integrates with Prisma SASE, including GlobalProtect, Prisma Access and Prisma SD-WAN, to optimize experiences for every user, without the complexity of installing additional software and hardware. Whether it’s supporting employees working from the office, their home, or any combination of the two, IT Teams need to quickly surface insights and proactively resolve issues across the entire service delivery path before business is impacted. With ADEM, encompassed with SASE, you’re only clicks from an answer to any performance question, for any user. Narrow down critical incidents and root causes using the greatest depth of experience insights available. With correlated performance metrics across all endpoints, networks and applications - you have all the visibility needed to manage experience.

Goliath Performance Monitor with embedded intelligence and automation enables IT professionals to anticipate, troubleshoot, and document end-user experience issues regardless of where IT workloads or users are located. It focuses on the 3 main areas most likely to cause support tickets to be opened, initiating a logon, the logon process, and in-session performance. Our technology is designed to proactively alert you to end-user experience issues before they happen and if they do give you the data to troubleshoot them quickly. Then, provide you the objective evidence in the form of reports and historical metrics so that proof exists to justify fixed actions to prevent future issues. Goliath Performance Monitor provides broad and deep visibility that allows you to troubleshoot VDI environments with the most comprehensive performance data available. Now, support teams and administrators can quickly identify where in the delivery infrastructure a problem is occurring.

Workgrid is a digital assistant that adds an experience layer to your digital workplace, helping to guide attention by putting contextual and personalized information, communications, and action items in one place. Simplify the workday, reduce digital friction, and empower employees to take action without having to switch between multiple disparate source systems or navigate through a sea of emails or message streams. With features like microapps, integrations, and chatbot, Workgrid helps deliver the modern, personalized experiences employees want and need by enabling teams to reduce steps, automate tasks, and streamline access to enterprise systems. Whether you add the Workgrid toolbar to your intranet, download the mobile app, or access via desktop app, Workgrid is available where and when employees need it, whether they work in an office, on the road, or from home. Learn more about how Workgrid can enhance your digital employee experience with a personalized product tour!

Lakeside Software is a leader in digital experience monitoring. We develop software that provides the visibility IT teams need to design and support productive digital workplaces. Customers use our technology to perform workplace analytics, IT asset optimization, remote work management, and AIOps. Our product, SysTrack, is a digital experience monitoring solution that gathers and analyzes data on everything that may impact end-user experience and business productivity. For more information, visit www.lakesidesoftware.com.

The 1E platform helps IT teams improve end user experience, tighten security, reduce costs, and evolve IT Operations from cost center to strategic enabler. Our platform contains 1E for Visibility, Control, and Compliance, 1E for Digital Experience Observability, and 1E for Service Desk Automation solutions. Modern, automated, real-time configuration and compliance for the entire IT estate. Decrease resolution times without leaving ServiceNow. Understand how end users feel about their digital environments by systematically collecting, measuring, and surfacing actionable end user feedback. Troubleshoot faster, respond quickly to security incidents and threats, and provide a better employee experience by resolving issues in minutes instead of hours. Automate common requests, eliminate the need for tickets, and free service desk agents to focus on high-value tasks. Improve device stability and performance with insights on software usage so you can remove whatever isn’t being used.

In the digital age, the term, “Workplace” is no longer a physical office space where employees work on enterprise data and tools for a designated number of hours. Today’s connected world has enabled employees and organizations to connect and share knowledge beyond a fixed framework through unprecedented modes of communication. Modern workplaces are undergoing a silent transformation. In the traditional device-centric model of management, employee work and productivity were restricted to the PC, which was owned and controlled by the company’s IT department, leading to a restricted and “locked-down” model of management. Pivot Technology Services has developed a Workplace Experience transformation framework to help organizations create and support a user-centric environment. Pivot helps organizations transition from a device-centric to a user-centric support paradigm through personalized services and data analytics.

OCI Application Performance Monitoring (APM) is a service that provides deep visibility into the performance of applications and enables DevOps professionals to diagnose issues quickly in order to deliver a consistent level of service. Organizations depend on their applications to support core business processes and need to take proactive steps to ensure that online customers can successfully access information and complete transactions in a timely manner. Using APM, customers have been able to reduce application performance glitches by 90% with less effort and cost. APM is a robust implementation of a distributed tracing system as a service. It enables devops teams to track every step of every transaction (no sampling, no aggregation) of new and older applications running on OCI, on-premises, or on other public clouds. The service provides effective monitoring for microservices-based applications as well as legacy, multi-tier applications.

Deliver a seamless work from anywhere experience that reduces help desk queues, reins in costs, and keeps distributed teams productive and happy. Employees demand a friction-free, consumer-like experience that lets them work where, when, and how they want. But remote work doesn’t always work. Apps break, endpoint devices freeze, video calls lab, Wi-Fi quits, and people get frustrated. IT teams need modern solutions to optimize remote work environments, prevent user downtime, and resolve issues faster. ControlUp’s DEX management platform provides end-to-end visibility across any desktop and application make it easier to fix and prevent technology issues

Instant insight into your customers' digital experience and the performance of all your apps, networks, and digital services. Monitor, analyze, and troubleshoot all digital services. 80% of issues with availability and performance are outside your firewall. Catchpoint's digital experience monitor platform provides you with the necessary insights across your entire service delivery chain in order to quickly identify and fix these issues. Our global network monitors modern, federated applications beyond the firewall. Get specific alerts when something goes wrong and learn how each component of your service delivery chain affects users. Verify the signals that you receive when you combine synthetic and real user monitoring.

Centreon is a global provider of business-aware IT monitoring for always-on operations and performance excellence. The company’s holistic, AIOps-ready platform is designed for today’s complex, distributed hybrid cloud infrastructures. Centreon monitors the complete IT Infrastructure from Cloud-to-Edge for a clear and comprehensive view. Centreon removes blind spots, monitoring all equipment, middleware and applications that are part of modern IT workflows, from on-premise legacy assets to private and public cloud environments, all the way to the edge of the network, where smart devices and customers combine to create business value. Centreon is constantly current, able to support the most dynamic environments. With auto-discovery capabilities it can keep track of Software-Defined Network (SDN) elements, AWS or Azure cloud assets, Wi-Fi access points or any other component of today’s agile IT infrastructure.

The fastest, easiest, and most accurate way to understand the experience your teams have with their digital workplace. With DEX Insight’s application usage analytics, you'll see where your teams are spending their time to understand the tools that are and are not driving value for your business. Collect sentiment while employees use any internal or licensed software application to support data-driven decisions about the tools and applications in your tech stack. Simply install DEX Insight in the background on your employee’s devices and browsers in minutes. Soon you’ll have an understanding of the sentiment, usage, and return on the tech of any tool in your company’s stack. We all depend on software to do our work. The problem is, most digital transformation efforts result in bloated tech budgets with lots of waste and frustrated employees with too many tools. Our goal is to improve the relationship that teams have with their technology to make a happier, more productive workforce.

The only remote access solution that includes patented technologies that stabilize and enhance the network, built specifically for the mobile and remote worker. A more intelligent way to deliver secure remote access, protecting users from risky content and securing enterprise resources from unapproved access. Get deep insights on remote workers, visualized in real-time dashboards. Diagnose issues, identify opportunities and take action to improve the employee experience. Your workforce is more distributed than ever, relying on the cloud to get work done from anywhere. You need security solutions that reflect the new normal, offering zero trust at the edge without ignoring the requirements of today. Get the best of VPN and the best of ZTNA in a single platform. No matter which OS or device mix your environment supports, and whether your strategy is primarily on-premise or in the cloud, you’ll be able to deploy it exactly in the way that suits you.

MODA is a Microsoft Teams application that allows you to create personalized and collaborative dashboards, tailored to the specific needs of your team. As a 100% SaaS application, it offers easy deployment and simplified governance. Gain a clear overview of your entire Microsoft 365 environment without leaving Teams. Maximize the efficiency of your Digital Workplace by centralizing your business tools, communication, and resources and make them easily accessible on any device. Why choose MODA? With just two clicks, you can create a dashboard that perfectly aligns with your requirements. Choose from an extensive widget catalog curated by MODA, and effortlessly deploy your dashboard to target audiences through seamless Microsoft integration. Moreover, MODA offers a unique mobile experience to engage and strengthen the communication with your frontline workers. Enhance your employee experience in Microsoft Teams with MODA, and unlock the true potential of your team's capabilities today.

FastPass enhances user protection against identity theft. The combination of FastPass SSPR and FastPass IVM, integrated into FastPass Suite, boosts productivity for end-users and help desk support, simultaneously safeguarding against social engineering attacks on the service desk. Preventing password theft from the help desk necessitates a secure IT workflow. FastPass IVM, available as a cloud or on-premises offering and certified by ServiceNow and others, enables dynamic and contextual verification. Tailored to individual user groups based on security policies, this solution incorporates information about the user's device usage and multi-factor authentication (MFAs), creating a robust defense against hackers. FastPass SSPR provides an advanced self-service solution for password resets and unlocks. It seamlessly supports passwords from AD, Entra, SAP, IBM, Oracle, LDAP, and other systems. All types of MFA and manager approval for verification.

Login VSI helps organizations proactively manage the performance, cost, and capacity of their virtual desktops and applications wherever they reside - traditional, hybrid, or in the cloud. Our Login Enterprise platform is 100% agentless and can be used in all major VDI and DaaS environments, including Citrix Virtual Apps and Desktops, VMware Horizon, and Microsoft Azure Virtual Desktop (AVD). With 360° proactive visibility, IT teams can plan and maintain successful digital workplaces with less cost, fewer disruptions, and less risk. Founded in 2012, Login VSI is headquartered in] Boston, Massachusetts, and Amsterdam, Netherlands. Visit loginvsi.com and follow @loginvsi.

Manage employee experience, end-to-end. Quickly access all your cloud-based tools, software, and content. Track ROI and engagement with real-time analytics. Get started quickly with no tech or design expertise required. Attract, engage, and retain talent with the most intuitive employee experience platform on the market. It's a digital employee experience, reimagined. The workplace is changing and your people’s needs are changing with it. Maximize ROI across your work-based software and streamline existing investment with real-time analytics. Attract and retain talent by creating unforgettable first impressions with easy-to-access personalized content. Legacy intranets are slow, clunky, and boring. These outdated solutions are no longer fit for purpose. And are often the source of poor engagement and high employee turnover. Instead, HulerHub offers a new-age alternative. An employee experience platform that enriches the employment journey with personalized digital experiences.

Proactively measure and manage the Digital Employee Experience. With a constant read on the pulse of digital employee experience, IT can continuously improve technology’s ability to engage, empower and delight people at work no matter where they work – any time, all the time. When IT is under pressure to make it all work, your next move matters. Discover all the real-time insight you need to resolve all kinds of disruptions before they happen. The cloud-native platform for managing digital employee experience. Nexthink Experience pinpoints issues and solutions, automates response and helps you continuously improve the employee experience.

Empowering the world’s largest organizations to manage and protect their mission-critical networks. Our data model can collect new, ad-hoc data on the fly in seconds, allowing customers, partners and Tanium to quickly develop capabilities on this extensible platform. Our patented architecture collects and distributes data to millions of endpoints in seconds, with zero infrastructure. Enable decision-making where data is generated: the endpoint itself. Our agent consumes minimal endpoint resources and bandwidth while fitting on the firmware of the smallest chips. Expand your capabilities without expanding Tanium’s footprint. We’ve found that the best way for customers to understand what we do is to show our platform in action. Orion Hindawi, Tanium’s co-founder and CEO, will guide you through a hands-on keyboard tour to show what Tanium does and the power of the platform. Track down every IT asset you own instantaneously.

Enjoy user friendly self-service, automated service management, and seamlessly-integrated, best practice-based service desk capabilities. Managing multi-vendor, multicloud environments has become an increasingly complex task. IBM Control Desk provides the IT service management (ITSM) needed to simplify support of users and infrastructures. It reduces costs and increases satisfaction through self-service, automated service management and integrated, best practice-based service desk capabilities. The Service Catalog and Enterprise App Store allow users to select available services and deploy approved software to their devices without help from IT staff. IT practitioners benefit from best practice-based process automation capabilities, integrated knowledge and problem management, and visibility into asset, configuration and change information. Manage IT services and IT operations in context of business objectives and commitments.

IT Service Management has evolved over the years. Today’s ITSM software should deliver end-to-end services effectively, automate, standardize and improve processes and empower customers to be self-sufficient through self-service. These are exactly the type of services Clientele ITSM has to offer. Mproof’s vision has resulted in a reliable and expansive software suite tailored for Managed Service Providers. See all your open tickets and support calls at a glance. Track the performance of your service desk employees. Manage your service level agreements with a birdseye view. Share your discoveries with others. Thanks to the vast array of reporting options, you’ll easily get in control of your service organization. With the latest version of Clientele ITSM, it all becomes easier than ever before.

Remote Support delivers efficient, consistent, and secure remote IT support by leveraging your existing Service Desk and Microsoft System Center Configuration Manager (SCCM) investments. Our remote troubleshooting apps integrate into your ITSM tool of choice, securely delegating key administrative functionality to Analysts for faster ticket resolution and greater control.

The Best WhatsApp CRM: Supercharge Your WhatsApp Productivity Tailored for sales professionals, business owners, and customer service teams, WAPlus CRM supports features with: - Seamlessly integrate with HubSpot, Salesforce, Zoho, and more. - Customer Chat Sync - Task and Deal Management For team managers, gain 100% visibility of your team's activity on WhatsApp: - Customer List Backup - Conversation Sync - Activity Tracking Boost your WhatsApp communication efficiency with features such as: - Schedule Messages - Automatic Reply - Quick Reply - AI Translator: Lighten your workload of WhatsApp contacts management with: - Custom Tabs - Custom Contact Profiles

Smartly extract entities from the intent statement and consume the information (location, date, etc.) it within a conversation. Like a human, Chatbot has the capability to switch to a new conversation when a new intent is conveyed instead of the information asked by the Chatbot. Analysis of each customer response is driven through NLP, making the Chatbot more intelligent. Chatbots to proactively engage customers on your campaign landing page, and product/services page with the context of the objective on that page. Make your customer engagement vernacular! Cognitive Chatbot supports 12 global languages allowing the brand to engage and communicate in the local language. Chatbot's Personality feature allows brands and Enterprises to model different take on engagement with customers. Out-of-box native integration with popular CRMs like Salesforce, HubSpot, Zoho, Freshdesk, Zendesk. Platform further can be scaled with REST APIs or 1000+ systems using Zapier.

C2 ITSM is an integrated business service management solution (ITSM) that supports and automates your business processes, exceeding customer expectations. Easily manage all types of requests, changes, assets, inventories, tasks and projects within a single platform.

ITSM 365 contains everything you need to start working with customer requests here and now. Change the appearance of an application or create a new business process - a couple of clicks in the settings. ITSM 365 has a wide range of possibilities for integration with external systems. Automation of any service processes: IT, ACS, HR, etc. ITIL® certified. An easy solution to support your external clients. Create an application, control its execution and status, communicate with the support service through comments to the application - all this gives access to the Portal. Common problems, best practices, and other useful information that you can provide to users for self-study.

Cognitive assisted smart intelligent employee (CASIE) is a cloud-based chatbot for employee assistance and training. It leverages the enterprise’s knowledge and service sources to deliver training and self-service support to your employees. This chatbot for employees is integrable with your company’s database, project management platforms and social channels, and uses intelligence and cognition to provide real-time support and information to employees. As for front-facing chat and collaboration platforms, CASIE integrates with Facebook, MS Teams, Slack, WhatsApp, Skype and much more. Business owners can use the platform to train their staff and power up employee independence at the workplace without affecting existing operations. CASIE’s system captures users’ intent and responds according to the context of the questions raised in employee chatbot. With quick access to the right answers, your employees can spend more time in productive work.

Rezolve.ai is a GenAI-enabled AITSM solution- a next evolution of ITSM that helps enterprises eliminate enterprise friction and increase employee productivity, often reaching an impressive 5%. Seamlessly integrated with Microsoft Teams, Rezolve.ai isn't just a service desk; it's a powerhouse for creating the next generation of IT service management (AITSM) with astounding business outcomes. It harnesses the incredible capabilities of Generative AI and automation to empower your technicians and service desk managers, turning them into IT support superheroes. Rezolve.ai AITSM solution can enhance your service desk efficiency by automating most of the repetitive IT service desk processes and tasks like password resets, request routing, and basic troubleshooting without human intervention. This reduces the workload on your service desk team and allows them to focus on more complex and high-value tasks.

Insighto.ai is a groundbreaking AI-powered chatbot builder that lets you build conversational AI chatbots in minutes. Meticulously trained on your data, our customized AI agents can easily handle a myriad of tasks, from customer support inquiries to lead generation and internal HR processes. Our chatbots understand natural language effortlessly, offering multilingual support and auto-intent identification. With seamless integration into Zapier, you can effortlessly incorporate them into your existing workflows and preferred tools, whether it's HubSpot for CRM or messaging platforms like Slack and WhatsApp.

Gensys X is the BSM and ITSM software for service providers and IT departments. On premise or from the cloud, for proactive and predictive IT management of traditional on-premise IT, private cloud infrastructure and hybrid cloud solutions. Gensys X is the fastest to implement, the fastest to commission for use and the most efficient. Gensys X is the number 1 Agile Business and IT Service Management software. Business Service Management (BSM), IT Service Management (ITSM), IT monitoring? Choose the ideal combination with Gensys X. Gensys X supports ITIL processes, including the Service Desk, Service Level manager, 24×7 Support manager. Gensys X is also BSM; the business objectives are primary here. Advanced IT monitoring is the foundation for BSM and ITSM.

Bring agility and efficiency to your support operations with the top-rated Service Desk Suite. Agiloft Service Desk suite offers fully-integrated applications to help IT teams get complete, 360-degree control over every process. It includes customer support, RMA management, IT ticketing system, internal help desk, asset management, change management, and ITIL and ITSM.

Designed for Microsoft Partners, MSPs and Customers by a Microsoft Partner, ServiceTeam ITSM takes a fresh approach to the service desk agent experience with a simplified and high-performance interface focused on the activities most important to you. Native to the Microsoft Power Apps and Dynamics 365 environment, ServiceTeam ITSM lets you leverage out-of-the-box Power BI for management reporting, configure complex automated workflows, capitalize on existing skillsets and investments in Microsoft technologies and more. With ServiceTeam ITSM, you can achieve excellent customer service—supporting business growth by keeping your customers more than satisfied. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise.

IT has an opportunity to support digital transformation across the enterprise, and an integrated cloud based IT Service Management (ITSM) software tool is paramount to success. In contrast to the old, complex, or simple-but-not-sophisticated service desk solutions, EV Service Manager is a versatile, powerful, and easy way to manage service delivery for your organization. Our Service Manager platform supports even the most complex requirements, while bringing a new level of simplicity, agility, and mobility required to make cloud based IT Service Management (ITSM) software easy to use and easy to deliver. Improve your IT maturity with Service Manager's robust automation engine that includes out-of-box support for the entire ITIL lifecycle, including PinkVerified processes. Our adaptable and smart interface includes the ability to integrate portals, dashboards, and 3rd party apps allowing you to deliver a user experience that provides access to everything important.

IncidentMonitor™ is an advanced and flexible ITSM solution. Developed, delivered and supported from our Canadian office. Since 1999 Monitor 24-7 Inc. has developed a healthy user base across the US, Canada and Europe. Functionality, features and best practice templates like 10 ITIL processes, HR processes, customer surveys, etc...are delivered out-of-the-box. IncidentMonitor™ is more than just an application for IT and ITIL support, it is a Service Management framework with an integrated Workflow Engine, Self Service Portal and Service Catalog Designer. This, coupled with a no module approach, allows you to extend your service delivery beyond Service Desk into other areas of the organization.

BOSSDesk a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates capabilities for ensuring a productive and efficient remote work experience with an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.

Supercharged ITSM. One platform for service and projects together with enterprise integration and automation. Are you spinning your wheels trying to keep up with the volume of mundane, repetitive service requests? With supercharged IT service management software, you can automate routine tasks and eliminate toil. Drive self-service adoption, triage tickets, easily expand to ESM, automatically resolve tickets for user/group management, onboarding/offboarding, name changes, and more with a single click. IT service management (ITSM) systems are quickly evolving, download this report to understand key drivers for top of quadrant vendors. Use this guide to help you during your selection process. Download the Info-Tech 2022 ITSM Software Quadrant and Customer Viewpoint report to gain a better understanding of ITSM vendor strengths and emerging requirements.

Increase customer service efficiency with Intelligent Service Management by Serviceaide. Secure, scalable, and available, Intelligent Service Management solution helps businesses provide accurate and responsive support to their customers. The solutions from help desk oriented customer support to full Service Management, including IT Service Management (ITSM).

BotGenuity is an AI chatbot building platform that enables the creation of conversational chatbots designed to automate and personalize customer service. Users can integrate their company’s help documents, web pages, or internal content, allowing the chatbot to provide instant answers around the clock. BotGenuity offers the flexibility to deploy these chatbots on websites or integrate them with platforms like Slack and over 2000 other APIs through Custom Tools. This platform democratizes chatbot creation, making it accessible for enhancing customer support and various other use cases. Features: - Widget customization - Chat history & insights - Collect & export leads - Embed on unlimited websites - Powered by GPT-3.5 or GPT-4 - Slack integration - Auto source refresh - Custom functions - Unbranded chat widgets - Custom domain - PII Anonymization - Rate limiting

assyst helps you make sure your people have the technology, support and know-how they need to stay productive. Web and mobile access to services and support, any time, any where, any device. Digital service management tools help you support home working at scale. Free up 30%+ of your support capacity with an intelligent service desk chatbot. assyst is a ready-built app for managing IT Services without the complexity and overheads associated with ITSM platforms such as ServiceNow and BMC Remedy. assyst gives you complete visibility, governance and control of IT investments and the business value they provide, Manage assets and automate processes to create more business value in a complex physical and virtual IT landscape. Intelligent ITOM technology takes the legwork out of managing a dynamic portfolio of IT services in the face of accelerated change.

SMART Service Desk - IT Service Management Suite is a flexible and robust solution that can be deployed via Purchased On-Premise, Subscription On-Premise and Cloud Subscription, with the portability to switch. It is simple, yet comprehensive; highly configurable ITSM Suite developed in alignment with the ITIL best practice framework to manage the entire service life-cycle across. We offer an integrated and modular solution that is designed to support multiple languages.

A single platform for IT service management, HAM hardware asset management and all ESM requests for an organization. Octopus ITSM software is an integrated solution for request and asset management on the scale of any organization. By choosing Octopus ITSM software you will be placing user satisfaction at the heart of your strategy for internal services, ITSM and CMMS. Its Cloud architecture and many integration features guarantee a fast, positive return on investment. Octopus ITSM software thus allows you to quickly identify and achieve the required gains to improve your IT team work practices.