Audience
Microsoft-centric customers, partners and MSPS
About ServiceTeam ITSM
Designed for Microsoft Partners, MSPs and Customers by a Microsoft Partner, ServiceTeam ITSM takes a fresh approach to the service desk agent experience with a simplified and high-performance interface focused on the activities most important to you. Native to the Microsoft Power Apps and Dynamics 365 environment, ServiceTeam ITSM lets you leverage out-of-the-box Power BI for management reporting, configure complex automated workflows, capitalize on existing skillsets and investments in Microsoft technologies and more. With ServiceTeam ITSM, you can achieve excellent customer service—supporting business growth by keeping your customers more than satisfied. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise.
Other Popular Alternatives & Related Software
Octopus ITSM
A single platform for IT service management, HAM hardware asset management and all ESM requests for an organization. Octopus ITSM software is an integrated solution for request and asset management on the scale of any organization. By choosing Octopus ITSM software you will be placing user satisfaction at the heart of your strategy for internal services, ITSM and CMMS. Its Cloud architecture and many integration features guarantee a fast, positive return on investment. Octopus ITSM software thus allows you to quickly identify and achieve the required gains to improve your IT team work practices.
Learn more
Virima
Virima gives IT teams trusted runtime truth for agentic IT: a live, accurate record of what exists, how it connects, and what a change will affect, so people and AI agents can act safely.
Agentless scanning and an optional agent for Windows, macOS, and Linux inventory hardware and software across on-premises, cloud, and remote environments. Results feed a native CMDB that stays current on its own, with health scoring and conflict resolution.
ViVID™ Service Mapping turns CMDB relationships into dynamic maps with live overlays for open incidents, pending changes, and vulnerabilities, so teams can trace root cause and assess change impact before they act.
Virima integrates with ServiceNow, Jira Service Management, Ivanti, HaloITSM, Xurrent, Hornbill, and TeamDynamix.
Learn more
HaloITSM
Empower your IT team with a single all-inclusive cloud platform, designed for ITIL-aligned service delivery. Transform legacy ways of working into modern intuitive workflows, empowering teams to deliver excellent service to customers and employees repeatedly. Standardize your processes and gain valuable analytics to align IT to the business needs in a single all-inclusive, unlimited ITSM software solution. Centralize your workflows, create a single space for your ITSM software. HaloITSM blends ITIL best-practices with a fresh, flexible approach so you can improve your service management whilst maintaining an outstanding user experience. Customers worldwide across numerous sectors rely on HaloITSM to drive their IT Service requirements. See how they have transformed their daily processes with our case studies.
Learn more
ServiceDesk Plus MSP
ServiceDesk Plus MSP is a web-based, full-fledged ITSM suite designed specifically for managed service providers. This all-in-one ITSM solution delivers a comprehensive help desk, service desk, account management, asset management, remote controls, and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls. Managing a number of accounts can be challenging without a tool to process and organize tasks for each account separately. It is easy to mix up contacts or services, miss SLAs, or simply not have enough time to finish all the necessary tasks when handling multiple companies. With account management, these mix ups and delays can be overcome. MSPs face the unique challenge of providing IT services to organizations that have multiple contacts, service level agreements, and work processes.
Learn more
Pricing
Starting Price:
$45/month/user
Pricing Details:
Please see our website for more information.
Free Trial:
Free Trial available.
Company Information
Provance Technologies
Founded: 1997
Canada
www.provance.com
Videos and Screen Captures
Other Useful Business Software
Host LLMs in Production With On-Demand GPUs
Deploy your model, get an endpoint, pay only for compute time. No GPU provisioning or infrastructure management required.
Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online
ServiceTeam ITSM Frequently Asked Questions
ServiceTeam ITSM Product Features
ITSM
Asset Tracking
Supported
Availability Management
Supported
Change Management
Supported
Configuration Management
Supported
Contract/License Management
Supported
Dashboard
Supported
Incident Management
Supported
Problem Management
Supported
Project Management
Supported
Release & Deployment Management
Supported
Self Service Portal
Supported
