Topbox Integrations

Salesforce helps sales teams accelerate their performance and achieve their goals. Salesforce is the world's most-used CRM, and so much more. With Salesforce, teams get access to tools that allow them to grow their accounts, find new customers, and close deals—faster and from anywhere. It offers a wealth of features that include contact management, opportunity management, lead management, email integration, reports and dashboards, sales forecasting, files sync and share, and so much more. Spend less time digging around in spreadsheets and more time running your business. No hardware, no software, no hassle. Our simple setup assistant will have you streamlining sales and answering customer questions in just minutes. Give buyers seamless, personalized experiences by connecting data across sales, service, and marketing. See a complete view of the customer — their account, activity history, and connections. Pull in social data for a deeper view of your customers.

We put people first, and value craft and simplicity in our work. Our teams inspire creativity around the world, helping over 1 billion people create and share. Download the Instagram logo and other assets for use on your website, in your store window, or for other marketing materials. Tap into people’s passions to create deeper relationships with your business online and off. Tell your story using unique creative tools and immersive formats that inspire action. Connect to new customers and strengthen relationships with existing ones. From major brands to mom-and-pop shops, businesses around the world are driving proven results with Instagram. Stream live to connect with your followers, or sell products via live video. Watch videos from your favorite Creators and discover new content through Instagram Video and Reels. Get inspired by photos and videos from new accounts in Explore. Discover brands and small businesses, and shop products that are relevant to your personal style.

Facebook is the world's largest social network. We build technologies that help people connect with friends and family, find communities, and grow businesses. From fundraising to offering life-saving help in a Facebook post or signing up to donate blood, we’re inspired by the ways people show up for each other in times of need. The Facebook app helps you connect with friends, family and communities of people who share your interests. Connecting with your friends and family as well as discovering new ones is easy with features like Groups, Watch and Marketplace.

X (formerly known as Twitter) is one of the world's largest social networks. Follow your interests. Hear what people are talking about. Join the conversation. See what’s happening in the world right now. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we’ll do what’s right (not what’s easy) to serve the public conversation.

Reddit is home to thousands of communities, endless conversation, and authentic human connection. Whether you're into breaking news, sports, TV fan theories, or a never-ending stream of the internet's cutest animals, there's a community on Reddit for you. Every day, millions of people around the world post, vote, and comment in communities organized around their interests. The community can share content by posting stories, links, images, and videos. The community comments on posts. Comments provide discussion and often humor. Comments & posts can be upvoted or downvoted. The most interesting content rises to the top. Reddit is a growing family of millions of diverse people sharing the things they care about most.

Five9 has over a decade of dedicated focus – 100% on cloud contact center software. Positioned highest in ability to execute in the Leaders quadrant of the Gartner Contact Center as a Service Magic Quadrant, Five9 has become the solution of choice for enterprise contact centers that need a solution that is reliable, secure, and scalable.

NICE CXone is a cutting-edge SaaS-based contact center software that empowers organizations by increasing the quality of leads and reducing the cost of client interaction. Scalable, robust, and built on the foundation of multi-channel ACD and speech-enabled IVR, NICE CXone helps contact centers process inbound support requests and agents to connect seamlessly with their customers through multiple channels that include email, inbound/outbound voice, voicemail, social media, chat, and more. Key features of NICE CXone include CRM integrations, predictive dialers, customer feedback, quality and workforce management, workforce optimization, disaster recovery, network connectivity, and reporting and analytics.

OrecX's audio capture platform was founded on the principles of openness, transparency, and collaboration – creating strategic, economic and technical benefits for its users, with millions of end points spanning the globe. Our flagship software, Oreka TR (total recorder), includes all of the call recording capabilities you will need, at about half the cost of competing call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto tagging (for speech analytics and phrase spotting) and so much more. Using any third party speech analytics or phrase spotting tool, auto tagging from your total call recorder system enables you to choose certain red-flag phrases (such as “can my order” or “not happy”) to have the recording system automatically track.

When advanced AI chatbots join forces with live agents, productivity hits warp speed. Put smarter chatbots and virtual agents to work for you. It’s hard to decipher the reality from the hype around AI chatbots. There are demos galore of so-called conversational bots, but replicating those for your business typically requires a whole lot of data scientists and scripted responses. No thanks. Our web chatbots are built for conversations from day one. Genesys DX (formerly Bold360) utilizes patented Natural Language Understanding to have real conversations with customers, where and when they want. With our online AI chat, you get full visibility into how the technology is analyzing input to arrive at resolutions, so you can tweak or optimize. There are an ever-growing number of digital channels, leading to inconsistent and poorly managed experiences that leave customers disappointed. Genesys DX delivers consistent AI-powered experiences across automated chat, email, social, SMS, and more.

Medallia allows you to thoughtfully and systematically engage your users with targeted, in-the-moment surveys across digital and traditional touchpoints. Our easily implemented survey solutions ensure you're gathering relevant, actionable data to make measurable customer impact. Once the customer survey data is collected, Medallia's AI technology uses machine learning to analyze structured and unstructured data to uncover sentiment, find commonalities, predict behavior, anticipate needs and prescribe actions to improve experiences. Build the most effective surveys for your customer journeys. Rapidly manage change and innovation to every aspect of your experience management program—from design to emails, questions and translations—with sophisticated targeting logic, flexible conditioning and distribution. Medallia surveys allow you to

Quiq is a customer engagement solution delivering personalized interactions across SMS/Text Messaging, Apple Business Chat, Google's Business Messages, Live Chat, Twitter, Facebook, and WhatsApp. With Quiq’s Conversational Engagement Platform you can design conversational experiences your customers will love. Orchestrate conversational interactions involving both bots and humans. Any combination of native Quiq customer service chatbots, bots developed in third-party bot frameworks and human agents can participate in a conversation.

Heymarket gives you the power to communicate with customers on any messaging channel using one shared inbox. Heymarket is a business texting platform built with teams in mind so anyone can get up and running fast and securely integrate the tools you use every day to manage customer relationships. Your customers are messaging across SMS, Facebook, WhatsApp, and more. You should be, too. Heymarket’s business texting app gives you omnichannel capabilities to reach your customers where they are, on their phones. Messaging your customers is far more effective than almost any other form of communication. Text messaging has a 98% open rate and over a 50% reply rate. Heymarket lets you harness that power at scale using a texting service for businesses of all sizes. Heymarket pairs enterprise-grade security with unparalleled productivity. Route and assign messages to the right team member, collaborate in real time with private messages, and see how two-way conversations move faster.

Gain and retain the right customers with Qualtrics CustomerXM, the world’s most agile marketing platform for customer experience strategy improvement. Qualtrics CustomerXM is focused on helping enterprises increase customer loyalty while reducing customer churn. To achieve this, the platform offers tools that: measure the customer experience and establish baselines, prioritize and predict customer trends, and track progress against baselines to optimize success. Qualtrics Customer Experience is the world’s most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every touchpoint along the customer journey. Qualtrics Customer Experience helps organizations create conversations with customers and measure their experiences across all touch-points, prioritize and predict key experience drivers, and drive action throughout an organization.

Measure shifts in customer emotion and gather actionable feedback across your mobile customer journey. Listen to feedback in real-time, across your mobile channels to track the voice of your customer and evaluate shifts in emotion. Route feedback appropriately to increase retention and make customer-centric product decisions. Our mobile-optimized surveys and precise targeting based on in-app interactions are unmatched in the mobile market and enable brands to close their customer feedback loop at scale. NPS is a lagging indicator that can only tell you so much about your customers’ perception of your brand or product. Apptentive gives you the ‘why’ behind NPS and CSAT scores, down to granular features or a customer’s experience at a specific point in time. Rapidly target your most engaged customers with special offers, or ask for their input in driving your product roadmap. Present curated, targeted offers or messages showing you’ve taken action on their feedback.

The world's most innovative brands choose LivePerson's Conversational Cloud. Our AI-powered Conversational Cloud has made over a billion brand-to-consumer conversations possible. We make it easy for consumers to ask questions and make purchases in the messaging channels they use every day. LiveEngage is now the Conversational Cloud, your AI-powered command center for consumer conversations. Intent Manager makes it possible to understand your consumers’ intentions in real time, how well you’re fulfilling them, and those that can be easily automated. Build AI-powered chatbots that work together with human experts to fulfill your consumers’ intentions at scale. Create automated conversation flows with Conversation Builder, our comprehensive and intuitive point-and-click interface. Engage with consumers and manage conversations in Conversation Manager, our dynamic workspace available on desktop and mobile.

Redefining how brands and consumers connect, create and innovate. Your consumers' needs never stop evolving. And neither do we. Collect many types of user-generated content (UGC), including ratings and reviews, visual content, and shopper questions and answers. Leverage our sampling services and community to get more content, faster. Reach in-market shoppers early in the journey. Find consumers when they are in market, and deliver the best shopping experience. Capture more search traffic with authentic customer content search engines love. Be there in all the moments that matter. Connect with people so they buy with confidence, no matter where they shop. Ensure you have content wherever and whenever people research — in-store, on your site, and on social — worldwide. Put buyer insights to work. Learn about your shoppers using our robust tools. Develop better products, create more powerful marketing, and deliver inspiring shopping experiences.

Keep your customer service agents engaged from anywhere. Create a motivated and engaged work-from-anywhere team that brings a human touch to every customer interaction. With teams removed from the contact center floor, Stella Connect allows you to ensure high-quality customer interactions and coach agents from anywhere. Stella Connect drives agent engagement and performance for work-from-anywhere customer service teams. Customer service agents deal with surprises every day, but their performance should never be one of them. Keep work-from-anywhere teams connected through role-specific dashboards, transparent feedback, and personalized coaching. Negative feedback does happen, but with Medallia’s Agent Connect you can give agents the chance to self-correct and proactively reach out for help. Put agent’s in the driver’s seat with real-time transparency.

Imagine a modern sales organization. Collaborative, productive, even on-the-go. Where decisions are insight-driven and pipelines are packed. With tools that are easy to use, and easy to adapt. Your customer has changed, and how you sell needs to change accordingly. To increase sales and optimize efficiency, modern sales requires mobile productivity, collaborative selling, and aggressive pipeline creation. Imagine having all this now, with Oracle Sales Cloud. Unify all your business application data with your CRM applications to align with your customers and deliver on your brand promise. Oracle’s unified cloud platform provides a complete view of every customer engagement, no matter how, where, or when your customers engage, across marketing, commerce, sales and service, finance, supply chain, and HR. See the latest innovations and key features in Oracle Advertising and Customer Experience (CX).

Workforce Optimization (WFO) is a unified suite of cloud solutions for capturing interactions and managing the performance of employees across the enterprise. In the contact center WFO involves solutions with pre-defined workflows that deliver unique information to help enhance contact center productivity and quality. This includes workforce management, call recording, automated quality management, performance management, speech, text, and desktop analytics and much more. Benefits of workforce optimization: Finally you can answer the most pressing questions facing your contact center. - How do I easily balance employee flexibility with staffing needs and costs? - How do I reduce effort, improve processes and empower my workforce? - What type of WFO analytics are required to improve customer engagement? - What’s next for WFO in my organization?

Choose any cloud with the multicloud contact center solution. Power personalized customer experiences at scale. Global enterprise contact centers have complex needs — from the latest communication channels to flexible deployment options. Genesys Engage contact center software is the solution of choice for leading global brands that need sophistication and scale. The full-featured Genesys Engage omnichannel engagement solution supports your larger digital transformation initiatives. And it gives you a competitive edge in today’s market. What Genesys Engage can do for you. Unify all voice and digital channels, self-service, work items, and inbound and outbound interactions. Get the foundation you need to create more holistic, personalized experiences for your customers and employees. Match the right resource to the right customer for better results. Best-in-class enterprise routing makes the most of automated and assisted engagements.